Are replacement phones from apple unlocked?

Apple supplied me with new phone  but it is locked - do apple need to unlock please? I have contacted my provider (EE) who I am leaving but they have said as apple gave me a replacement phone they don't need to unlock as they didn't supply and that it should have been supplied unlocked - I have changed providers as had lots of problems with EE and when I put the o2 sim in it says it is locked? Any help would be appreciated. thank you

Usually unlocking the phone is done by the provider, who informs Apple to update their data, that this  certain phone can be unlocked through iTunes.
If your original phone has been unlocked by the carrier before, he has to notify Apple that your replacement should be unlocked as well.
If you contacted Apple Support to replace the phone? I had to replace mine once and got an email from Apple stating the IMEI and serial number of my old phone and the ones from the new replacement, so that I could pass this info on to my carrier, to get the new device unlocked as well.
iPhone: About unlocking

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    Message was edited by: Kathy L. Ritzow

    Kathy L. Ritzow wrote:
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    Message was edited by: Kathy L. Ritzow
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