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From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
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Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
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Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
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Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
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You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
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Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
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Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
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@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
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You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

How do you answer a post on the old forums?

I see there are many new posts on the old forum.
When clicking reply, it takes me to the new forum.
I expect this means that the old posts are now read-only and will not be
migrated to the new forum?
A great deal of time went into posting in the old forum by everyone.
Has this work been lost now?

DavidBedford wrote:
Has this work been lost now?
It is read only until the 26 February.
Any threads that were e-mailed to the mods before 6 January 'might' make onto here.
I asked about any threads created after 6 January (on the old forum) and didn't get a reply in time
-+-No longer a forum member-+-

I had Premier pro given me by the college I attend and do no use wi fi and do not use cloud. My laptop completely died and will be sent back to Apple for exchange. How can I reinstall Premier Pro on a new Apple computer since the old one is completly dead

I had Premier pro given me by the college I attend and do no use wi fi and do not use cloud. My laptop completely died and will be sent back to Apple for exchange. How can I reinstall Premier Pro on a new Apple computer since the old one is completly dead and could not be unregistered?

Hi,
You have not specified which version of Premiere Pro was given to you. If you don't have the disc (which i suppose you don't have) you will have to download it online.
As far as your registration is concerned, for Premiere Pro CS6 or earlier you will have to reach Adobe chat support for further help: http://helpx.adobe.com/contact.html
For Premiere Pro CC and later, you will not have much problems reactivating it.
Thanks,
Rameez

Are the default key commands completely different in L9 compared to L8?

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I have had to reset my key commands to the defaults, and seem to have lost all my old key commands.
My commands with Logic 8 were the absolute default ones (I didn't change any of them!!) - here are some of the ones I used a lot:
Pressing 0 on the numeric keyboard was always stop. "/" on the numeric keyboard was always cycle on/cycle off.
Pressing control and using the up/down/left/ right arrows (the ones in between the QWERTY keyboard and the number pad) always zoomed in and out, vertically and horizontally respectively...
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Mike

Some of the more in-depth key commands have changed slightly , but the standard ones are still the same.
Most of these you've described are ( or should be still ) exactly the same.
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Where are the old Firefox releases?

As i have problems getting Pencil up and running with FF4 so i wnt to remove it and install FF3 again. FF4 is of no value for me at the moment when old plugins and extensions are not working anymore.
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Where can i find these old versions?

Please do the following.
Go to [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.17] and download it to the desktop.
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Then reboot and delete the folder called '''Mozilla Firefox''' at this location: ''C:\Program Files\Mozilla Firefox''
Finally run the installation file you downloaded to the desktop earlier.
Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.
After you complete the installation, go to the [http://www.mozilla.com/en-US/plugincheck/ Plugins Check] page and update those where necessary.

Are the Technet forums getting .... s...l...o.....w.......e........r......?

Just wondering if it's my laptop, the client I'm at, or ... Oracle?
I suspect it's not me or my client as I still get other work related answers very quickly (you know ... weather.com, jokes.com, hotmail, yahoo - you know ... work stuff!).
I can understand it slowing down in the afternoon, but it seems to be crawling all day now for the last week or so?
Are they using an IBM DB2 database or something?
Russ

Thx. Michael.
Glad I'm not the only one seeing it.
It reminds me of when I had a 'paid' Hotmail account a long time ago. The free one I had went much faster than the paid one, and the reason for this apparently was that the server where my paid subscription was - for whatever reason - was getting hammered more. So, you can imagine, the paid one was cancelled by me.
Just hope the Disco forum in not on a slow (or hammered) server.
Russ

Are the old iPods more efficient that the new ones?

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P4 Windows XP

See #C4 in Time Machine - Troubleshooting.
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How much data is on your Mac?
How large is your Time Capsule?
Is anything else on your TC, besides these backups? If so, what, and how large?

Where are the AS70 forum categories

Can anyone tell me where the various forum categories are? Have all previous AS70 categories all been merged into one?
JohnH

Hi John,
You are correct that the previous set of Application Server 7 forums have been merged into this one. All of the previously posted messages are still here.
You may have noticed that we've been making a lot of changes to the organization of these forums. One thing we decided to do was merge together multiple forums related to the same product. There were a lot of reasons, including very low traffic on some of the individual forums. In the case of Application Server 7, the change was pretty dramatic. We hope that once people are used to it, it will prove to work well.
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Is the feedback forum gone for good...

Or is it just broken?
http://forums.adobe.com/community/general/adobedotcom_feedback?view=discussions

I also read the feedback forum... and noticed that "about" 9 out of 10 messages were completely off the topic that was stated on the main page
It may be that "someone" at Adobe simply tired of so much off topic chatter and decided to delete that forum

Where have all the old appointments gone from my calendar?

Now that I have signed up for iCloud, I can't find the old appointments in my calendar. I need those for billings. Anybody know where I can find them?

I think you;ll find them in iCloud. When I downloaded Mavericks, a warning came up that advised that my contacts and calendars would move to iCloud.
In the Favorites bar, click on iCloud and you should see a number of icons:
This is mine.Although my calendars have moved to iCloud and lost from the original calendars, I now have 2 sets of Contacts. Just click on Calendars and it should show up, albeit in a slightly different arrangement.

Firefox suddenly changed so now the tabs are hidden and the taskbar at the bottom of the screen is gone completely. What happened and how can I get these back?

Things have suddenly changed on my Firefox. My taskbar has disappeared completely from the bottom of the screen. How do I get it back?

Hit the F11 button and get out of fullscreen.

My contact address book icon is on the screen, but the contents or gone completely.

My address icon is still on my home screen, but the contents are completely gone. How can I get all this info back?

This could be a problem with the file places.sqlite
Locked or Damaged places.sqlite
* http://kb.mozillazine.org/Locked_or_damaged_places.sqlite
Check and tell if its working.

What are the components of a completed BPD set?

Hello,
As you all are aware BPA suite allows you to create a vast host of diagrams.
My question,
For someone to claim that (s)he has done the COMPLETE set of Business Process Diagrams, aka BPD set,
What components are
a. Mandatory and b. additional/ optional.
Please note that based on the responses I get, I intended to start a SEPERATE thread for EACH kind of diagram to get a more complete feel as to what should be included a PARTICULAR diagram.
For the purposes of these thread I would appreciate we all limiting ourselves to BPMN and
ONLY talk about non-BPMN stuff ( like EPC related diagrams) only when BPMN does not provide for that functionality.
Regards
Sanjiv

In nutshell the typical components of a contact center are:
PBX, where phones can register to and phone calls are delivered
ACD - Automatic call distributor that routes calls based on selected algorithm
IVR - where prompts can be played, calls can be queued
Agent Desktop - application agents login to, this can be 3rd party integration as well and can be thick or thin client
Reporting
Call recording
Speed recognition/text to speech
Social media integration
web and email routing
outbound dialer
Depending on which solution you select from Cisco the architecture is completely different between UCCE vs. UCCX for example, where with UCCE (enterprise) all components are separate and I would suggest reading design guide (SRND) for more details, and UCCX (express) most components can be on single server.

Where have all the fora (forums) gone?

Hello,
logged in today and none of the technical fora, those dealing with PL/SQL, Jdeveloper, XML, the RDBMS itself, are visisble. I am hoping this is only a temporary technical glitch.
Gerard

Hello; the forums were turned off briefly, unintentionally. We apologize for any inconvenience.
Best Regards, OTN Team

Are the old forums gone completely?

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