Are the ProRes codec and .MOV file no longer supported?

I posted the following over at Creative Cow with no luck... hopefully I can get answers here ...
I am on a MAC - I joined the Adobe bandwagon during the great FCP migration of 2011 ... So far it's been great but...
Both Premiere CC AND After Effects CC are not recognizing Pro Res ...heck it doesn't seem like they are recognizing QUICKTIME in general (both progams are rejecting a .MOV I have with the animation codec) ...
When I try and open up a CS6 sequence in CC I get a message saying "The preset used by one or more of the sequences in this project requires third party components that could not be located." When you click ok just to get the project open, the media is offline.
When I try and IMPORT a .MOV into Premiere CC I get "The importer reported a generic error."
When I try and IMPORT a .MOV into AE cc I get "Cannot be imported- this 'MooV' file is damaged or unsupported.
When I try a test render out of AE cc the default Format is Quicktime, but when you go to the Video Output Format Options the Video Codec has the number "0" instead of a list of codecs .... and when you click on the "0" it changes to "-1". Seriously there are NO codecs listed in the Options - No ProRes, No Animation, just the number zero.
Media Encoder obviously is essentially the same story.
This seems to be a Quicktime thing ... not JUST a ProRes thing.
CS6 has no problems working with my Mac and QT/ProRes ... so I know it's not my machine...
I really don't feel like calling India today to process a refund, but if I can't get this working on my Mac I dont need to pay for Adobe CC.

Did you know that there has been a major overhaul to prores and where\how it's installed? I've had the same issue, but I ran the following test:
I've installed the compressor, I used the cs6 prores and... ...FAILURE. I was on CS6, and it didn't work... ...Why? Tell ya in a moment... Next step:
I undid the last action by dumping the prores presets. Then I installed the cs7\cc version. Bingo.
I went and researched the problem.
Apple now includes most of the prores specification in the quicktime bundle (except their new 444). It's all in the same bundle. I looked into some workarounds people have used to get it working without pro-apps... ...they all focus on using the older prores which is installed as separate packages... ...and separate bundles. What does this mean?
If you are above 10.7 for your mac os, and you have compressor (latest), you have the prores built into the quicktime bundle. If you are 10.7 or below, and you have the version of compressor for that period (same codec, different file arrangement), you have the prores codecs all in separate bundles. They are inactive but still included in the quicktime bundle for 10.8 and above, so you couldn't use them without the right presets, along with compressor which changes the files to an actual bundle instead of a simple file inside the quicktime packaging.
If you are on later mac os and you have CS5 or above, use the CC version of the presets. If you have the older prores or an older compressor and wish to try and hack it in, you can do it, and then use the CS6 version of the presets supplied by adobe. They point to different bundles in the system. I use both, on different machines. IF you have cs5, you may want to use the "hack" way, and install the prores from older compressor, even if you have the newer one... ...They work faster in cs5 if you use the CS6 presets. Why? I do not know for certain, but I believe it has to do with the 32bit crosstalk. Cs6 starts with 64 and has to "dumb down" to 32 for a connection to quicktime directly, and then, if it finds 64bit architecture, smart-*** up to 64 again. In Cs5 you're stuck in 32 most of the way on the back end. Only a guess.
And when importing into premiere... ...HMM... >>>I had the same problems you had... It wanted to only import audio. If you have the time... Try:
Copy the presets from adobe that are for AME into the proper sequence preset folder of your Premiere app (the previews folder). You should also try and find a way to set up your main sequence edit. Try to remember that an AE import must be:
Fully Rendered into a file, and not linked from AE but from the file itself OR
The composition must be set to the same uncompressed codec (which means you need the preset in the AE app folder as well, finding this will be difficult, best of luck).
Remember to match your preset to your codec. IF you have separate prores bundles, use cs6 versions of the preset, and if you have the latest bundle, use the cC\cs7\2014 versions. This will let AE provide an uncompressed composition, but very slow in previewing, and if you render out, remember to render to a whole file (you can try to render-farm, but you still have to re-render in AME or Compressor afterward, as farm will only render out the frames and an audio file, not the proper file wrapper, even if you specify that wrapper; You have to build the file wrapper from the images and audio after you've rendered any effects).

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1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
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NR>11||!$0{exit} {print $NF"\f"substr($0,1,32)"\f"$(NF-7)} ' '/e:/{print $2}' ' /^[(]/{ s/....//;s/$/:/;N;/: [)]$/d;s/\n.+ ([^ ]+).$/\1/;H;};${ g;p;} ' '1;END { exit "find /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom -mtime -'${p[23]}'s"|getline;} ' ' NR<='${p[26]}' { o=o"\n"$0;next;} { o="";exit;} END{print o|"sed 1d"} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab kextfind top pkgutil "${k[30]}\\" echo cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin' env pluginkit scutil 'dtrace -q -x aggsortrev -n' security sed\ -En awk 'dscl . -read' networksetup mdutil lsof test osascript\ -e netstat mdls route cat uname powermetrics );c2=(${k[21]}loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'" 'L*/Ca*/'${k[21]}'Saf*/E* -d 2 -name '${k[32]} '~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' -i '-nl -print' '-F \$Sender -k Level Nle 3 -k Facility Req "'${k[21]}'('{'bird|.*i?clou','lsu|sha'}')"' "-f'%N: %l' Desktop {/,}L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message CRne '0xdc008012|(allow|call)ing|Goog|(mplet|nabl)ed|ry HD|safe b|xpm' -k Message CReq 'bad |Can.t l|corru|dead|fail|GPU |hfs: Ru|inval|Limiti|v_c|NVDA[(]|pagin|Purg(ed|in)|error|Refus|TCON|tim(ed? ?|ing )o|trig|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o%cpu,comm,ruid' "' syscall::recvfrom:return {@a[execname,uid]=sum(arg0)} syscall::sendto:return {@b[execname,uid]=sum(arg0)} syscall::open*:entry {@c[execname,uid,copyinstr(arg0),errno]=count()} syscall::execve:return, syscall::posix_spawn:return {@d[execname,uid,ppid]=count()} syscall::fork:return, syscall::vfork:return, syscall::posix_spawn:return /arg0<0/ {@e[execname,uid,arg0]=count()} syscall:::return /errno!=0/ {@f[execname,uid,errno]=count()} io:::wait-start {self->t=timestamp} io:::wait-done /self->t/ { this->T=timestamp - self->t;@g[execname,uid]=sum(this->T);self->t=0;} io:::start {@h[execname,uid]=sum(args[0]->b_bcount)} tick-10sec { normalize(@a,2560000);normalize(@b,2560000);normalize(@c,10);normalize(@d,10);normalize(@e,10);normalize(@f,10);normalize(@g,10000000);normalize(@h,10240);printa(\"1\f%@d\f%s\f%d\n\",@a);printa(\"2\f%@d\f%s\f%d\n\",@b);printa(\"11\f%@d\f%s\f%d\f%s\f%d\n\",@c);printa(\"12\f%@d\f%s\f%d\f%d\n\",@d);printa(\"13\f%@d\f%s\f%d\f%d\n\",@e);printa(\"14\f%@d\f%s\f%d\f%d\n\",@f);printa(\"3\f%@d\f%s\f%d\n\",@g);printa(\"4\f%@d\f%s\f%d\n\",@h);exit(0);} '" '-f -pfc /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag $ -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f'$'\f''%Sc'$'\f''%N -t%F {} \;' '/S*/*/Ca*/*xpc*' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' /\ kMDItemContentTypeTree=${k[21]}{bundle,mach-o-dylib} :Label "/p*/e*/{auto*,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {/p*,/usr/local}/e*/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list '-F "" -k Sender hidd -k Level Nle 3' /Library/Preferences/${k[21]}alf\ globalstate --proxy '-n get default' vm.swapusage --dns -get{dnsservers,info} dump-trust-settings\ {-s,-d,} '~ "kMDItemKind=Package"' '-R -ce -l1 -n5 -o'{'prt -stats prt','mem -stats mem'}',command,uid' -kl -l -s\ / '--regexp --files '${k[21]}'pkg.*' '+c0 -i4TCP:0-1023' ${k[21]}dashboard\ layer-gadgets '-d /L*/Mana*/$USER' '-app Safari WebKitDNSPrefetchingEnabled' '-Fcu +c0 -l' -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' '-F \$Message -k Sender kernel -k Message CReq "'{'n Cause: -','(a und|I/O |jnl_io.+)err|disk.+abo','USBF:.+bus'}'"' -name\ kMDItem${k[33]} -T\ hfs '-n get default' -listnetworkserviceorder :${k[33]} :CFBundleDisplayName $EUID {'$TMPDIR../C ','/{S*/,}'}'L*/{,Co*/*/*/L*/}{Cache,Log}s -type f -size +'${p[11]}'M -exec stat -f%z'$'\f''%N {} \;' \ /v*/d*/*/*l*d{,.*.$UID}/* '-app Safari UserStyleSheetEnabled' 'L*/A*/Fi*/P*/*/a*.json' users/$USER\ HomeDirectory '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' ' -F "\$Time \$(Sender): \$Message" -k Sender Rne "launchd|nsurls" -k Level Nle 3 -k Facility R'{'ne "user|','eq "'}'console" -k Message CRne "[{}<>]|asser|commit - no t|deprec|done |ect pas|fmfd|Goog|ksho|ndum|obso|realp|rned f|/root|sandbox ex" ' getenv '/ "kMDItemDateAdded>=\$time.now(-'${p[23]}')&&kMDItem'${k[33]}'=*"' -m\ / '' ' -F "\$Time \$(RefProc): \$Message" -k Sender Req launchd -k Level Nle 3 -k Message Rne "asse|bug|File ex|hij|Ig|Jet|key is|lid t|Plea|ship" ' print{,-disabled}\ {system,{gui,user}/$UID} '-n1 --show-initial-usage --show-process-energy' -r ' -F "\$Message" -k Sender nsurlstoraged -k Time ge -1h -k Level Nle 4 -k Message Req "^(ER|IN)" ' );N1=${#c2[@]};for j in {0..20};do c2[N1+j]=SP${k[j]}DataType;done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel,Firefox}\ extensions System\ load boot\ args FileVault\ {2,1} {Kernel,System,Console,launchd}\ log SMC Login\ hook 'I/O per process' 'High file counts' UID {System,Login,Agent,User}' services '{load,disabl}ed {Admin,Root}\ access Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory\ pressure Listeners Widgets Parental\ Controls Prefetching Nets Volumes {Continuity,I/O,iCloud,HID,HCI}\ errors {User,System}\ caches/logs XPC\ cache Startup\ items Shutdown\ codes Heat Diagnostic\ reports Bad\ {plist,cache}s 'VM (GiB)' Bundles{,' (new)'} Trust\ settings Activity Free\ space Stylesheet Library\ paths{,' ('{shell,launchd}\)} Data\ packages );N3=${#l[@]};for i in {0..8};do l[N3+i]=${k[5+i]};done;F() { local x="${s[$1]}";[[ "$x" =~ ^([\&\|\<\>]|$) ]]&&{ printf "$x";return;};:|${c1[30]} "$x" 2>&-;printf "%s \'%s\'" "|${c1[30+$?]}" "$x";};A0() { Q=6;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo -v;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;date '+Start time: %T %D%n';printf '\n[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[0]};};A1() { local c="${c1[$1]} ${c2[$2]}";shift 2;c="$c ` while [[ "$1" ]];do F $1;shift;done`";((P2))&&{ c="sudo $c";P2=;};v=`eval "$c"`;[[ "$v" ]];};A2() { local c="${c1[$1]}";[[ "$c" =~ ^(awk|sed ) ]]&&c="$c '${s[$2]}'"||c="$c ${c2[$2]}";shift 2;local d=` while [[ "$1" ]];do F $1;shift;done`;((P2))&&{ c="sudo $c";P2=;};local a;v=` while read a;do eval "$c '$a' $d";done<<<"$v";`;[[ "$v" ]];};A3(){ v=$((`date +%s`-v[3]));};export -f A1 A2 F;B1() { v=No;! ((v[1]))&&{ v=;P1=1;};};eval "`type -a B1|sed '1d;s/1/2/'`";B3(){ v[$1]="$v";};B4() { local i=$1;local j=$2;shift 2;local c="cat` while [[ "$1" ]];do F $1;shift;done`";v[j]=`eval "{ $c;}"<<<"${v[i]}"`;};B5(){ v="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d$'\e' <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F$'\e' ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`egrep -v "${v[$1]}"<<<"$v"|sort`;};eval "`type -a B7|sed '1d;s/7/8/;s/-v //'`";C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { B4 0 0 63&&C1 1 $1;};C4() { echo $'\t'"Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};C5() { sudo -k;pbcopy<<<"$o";printf '\n\tThe test results are on the Clipboard.\n\n\tPlease close this window.\n';exit 2>&-;};for i in 1 2;do eval D$((i-1))'() { A'$i' $@;C0;};';for j in 2 3;do eval D$((i+2*j-3))'() { local x=$1;shift;A'$i' $@;C'$j' $x;};';done;done;trap C5 2;o=$({ A0;D0 0 N1+1 2;D0 0 $N1 1;B1;C2 31;B1&&! B2&&C2 32;D2 22 15 63;D0 0 N1+2 3;D0 0 N1+15 17;D4 3 0 N1+3 4;D4 4 0 N1+4 5;D4 N3+4 0 N1+9 59;D0 0 N1+16 99;for i in 0 1 2;do D4 N3+i 0 N1+5+i 6;done;D4 N3+3 0 N1+8 71;D4 62 1 10 7;D4 10 1 11 8;B2&&D4 18 19 53 67;D2 11 2 12 9;D2 12 3 13 10;D2 13 32 70 101 25;D2 71 6 76 13;D2 45 20 52 66;A1 7 77 14;B3 28;A1 20 31 111;B6 0 28 5;B4 0 0 110;C2 66;D4 70 8 15 38;D0 9 16 16 77 45;C4;B2&&D0 35 49 61 75 76 78 45;B2&&{ D0 28 17 45;C4;};B2&&{ A1 43 85 117;B3 29;B4 0 0 119 76 81 45;C0;B4 29 0 118 119 76 82 45;C0;    };D0 12 40 54 16 79 45;D0 12 39 54 16 80 45;D4 74 25 77 15&&{ B4 0 8 103;B4 8 0;A2 18 74;B6 8 0 3;C3 75;};B2&&D4 19 21 0;B2&&D4 40 10 42;D2 2 0 N1+19 46 84;D2 44 34 43 53;D2 59 22 20 32;D2 33 0 N1+14 51;for i in {0..2};do A1 29 35+i 104+i;B3 25+i;done;B6 25 27 5;B6 0 26 5;B4 0 0 110;C2 69;D2 34 21 28 35;D4 35 27 29 36;A1 40 59 120;B3 18;A1 33 60 121;B8 18;B4 0 19 83;A1 27 32 39&&{ B3 20;B4 19 0;A2 33 33 40;B3 21;B6 20 21 3;};C2 36;D4 50 38 5 68;B4 19 0;D5 37 33 34 42;B2&&D4 46 35 45 55;D4 38 0 N1+20 43;B2&&D4 58 4 65 76 91;D4 63 4 19 44 75 95 12;B1&&{ D4 53 5 55 75 69&&D4 51 6 58 31;D4 56 5 56 97 75 98&&D0 0 N1+7 99;D2 55 5 27 84;D4 61 5 54 75 70;D4 14 5 14 96;D4 15 5 72 96;D4 17 5 78 96;C4;};D4 16 5 73 96;A1 13 44 74 18;C4;B3 4;B4 4 0 85;A2 14 61 89;B4 0 5 19 102;A1 17 41 50;B7 5;C3 8;B4 4 0 88;A2 14 24 89;C4;B4 0 6 19 102;B4 4 0 86;A2 14 61 89;B4 0 7 19 102;B5 6 7;B4 0 11 73 102;A1 42 86 114;j=$?;for i in 0 1 2;do ((i==2&&j==1))&&break;((! j))||((i))||B2&&A1 18 $((79+i-(i+53)*j)) 107+8*j 94 74||continue;B7 11;B4 0 0 11;C3 $((23+i*(1+i+2*j)));D4 $((24+i*(1+i+2*j))) 18-4*j 82+i-16*j $((112+((3-i)*i-40*j)/2));done;D4 60 4 21 24;D4 42 14 1 62;D4 43 37 2 90 48;D4 41 10 42;D2 48 36 47 25;A1 4 3 60&&{ B3 9;A2 14 61;B4 0 10 21;B4 9 0;A2 14 62;B4 0 0 21;B6 0 10 4;C3 5;};D4 9 41 69 100;D2 72 21 68 35;D2 49 21 48 49;B4 4 22 57 102;A1 21 46 56 74;B7 22;B4 0 0 58;C3 47;D4 54 5 7 75 76 69;D4 52 5 8 75 76 69;D4 57 4 64 76 91;D2 0 4 4 84;D2 1 4 51 84;D4 21 22 9 37;D0 0 N1+17 108;D4 76 24 38;A1 23 18 28 89;B4 0 16 22 102;A1 16 25 33;B7 16;B4 0 0 34;D1 31 47;D4 64 4 71 41;D4 65 5 87 116 74;C4;B4 4 12 26 89 23 102;for i in {0..3};do A1 0 N1+10+i 72 74;B7 12;B4 0 0 52;C3 N3+5+i;((i))||C4;done;A1 24 22 29;B7 12;B3 14;A2 39 57 30;B6 14 0 4;C3 67;A1 24 75 74;B4 1 1 122||B7 12;B4 0 0 123;B3 23;A2 39 57 30;B6 23 0 4;C3 68;B4 4 13 27 89 65;A1 24 23;B7 13;C3 73;B4 4 0 87;A2 14 61 89 20;B4 0 17;A1 26 50 64;B7 17;C3 6;D0 0 N1+18 109;D4 7 11 6;A3;C2 39;C4;} 4>&2 2>/dev/null;);C5
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
        Part 1 of 8 done at … sec
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        Please close this window.
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The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Why are my mp3's and m4a files no longer recognized?

All of a sudden, 95% of the 10,000 music tracks in my iTunes Library has become unplayable. It concerns mp3 and m4a files with music that I purchased and ripped over the years. Wifi syncing to my iPhone 4s made it worse: now the Music app on my iPhone won't play them either.
All tracks added before Mid September 2012 are dead. They can be seen in the library and metadata can be read in iTunes. But when I click on the file, nothing happens. Newer files do play normally, though. MP3's that were not located in the iTunes library also still are playable.
I tried opening the files with VLC player, Quicktime and even on a windows machine. All I get is a message that songitle.mp3 cannot be played because it's format is not recognised.
It has been over a week since I first noticed the problem and I spend many late hours. What is going on? Has Spotlight messed with my music's metadata? Is Apple denying me access to my own files? HELP!
What I tried:
- restore files from Time Machine backup: same problem
- play files on other machines: same problem
- repair a file with MP3 Scan+Repair. It says: ERROR: Unknown file format!
- decrypt HD by disabling FileVault: no improvement and Time Machine won't work anymore (Stupid)
- do a fresh install of Mountain Lion: no improvement
- restore files from Carbon Copy Clone: same problem (has Spotlight done this while indexing the external HDD?
- boot from the Carbon Copy Clone (turned out impossible due to the Verbatim external drive that won't boot-should have tested that before I ran into trouble )
- find solutions in apple discussions, google etc for almost ten days: no solution
What struck me in Console
Some messages in Console struck me, but did not lead me to any useful clues:
25-11-12 22:33:48,000 kernel[0]: Sandbox: sandboxd(317) deny mach-lookup com.apple.coresymbolicationd
26-11-12 21:06:44,919 sandboxd[970]: ([963]) QuickTime Player(963) deny file-read-data /Users/MyName/Music/iTunes/iTunes Music/Folder/Album/Song.mp3
25-11-12 22:51:01,030 mdwrite[422]: *** Assertion failure in +[MDKeyRing _copyKeychainAtURL:canCreate:], /SourceCache/Spotlight/Spotlight-707.3/xpc-services/mdwrite/MDKeyRing.m:131
25-11-12 22:53:18,757 mdwrite[525]: Metadata.framework [Fatal]: Couldn't add Spotlight Metadata Privacy password to keychain! [osErr:-50]
26-11-12 21:19:59,863 com.apple.PassXPCService[1166]: PAPassValidator: _signatureIsValid failed to load signature file
Software Versions:
OS X Mountain Lion (10.8.2)
iTunes 10.7 (21)
Quicktime Version 10.2 (603.6)
On iPhone 4S: iOS 6.0.1
Hardware
MBP 13" Late 2011,
2.8 GHz Intel Core\
6 GB 1333 MHz DDR3

You're welcome: I am happy you are thinking along.
We may me on to something: I could not access my account on Sep 11 and did a restore from TM. It did not go too smoothly, but it worked. That's when I decided to pick up the habit of making carbon clone copies again.
Now if something would have been wrong with the songs in the iTunes/Music folder, it must have been copied just as wrong to the carbon clone. Hence the reason why my backed up songs won't play. So you could be right that the files were probably messed up Mid September and not just two weeks ago.
But why haven't I noticed it before? Probably because all the music I like to hear is in my iPhone, that apperently doesn't do to many wifi syncing? It is strange though that for two months I could still play the music on my iPhone.
What did happen just before I could not play them anymore, was the iOS update to 6.0.1. My phone's battery was draining fast and it became hot. Maybe the phone's Spotlight had to re-index? I don't know.
FV was there since Jan, when I set up this machine. I did not run some kind of utility particularly on my music files.
I think you are wise to stick to your OS version as long as it works well. Upgrading usually comes with some issues.
About my setup:
I started out on another MBP (mid 2009) with 10.5. Upgraded to 10.6 then to 10.7. Had some kernel panic issues, but solved them.The machine got stolen in January and I got my current MBP (late 2011) with 10.7 on it that I upgraded to 10.8 this summer. I started using FV in Jan with the new machine. The theft made me wonder if I shouldn't be more Utilities I use ever so infrequently:
Onyx
Drive Genius
ClamAV
Carbon Copy Cloner.
Syncing/Backup takes place to
Time Machine (full drive)
iCloud (limited data)
SugarSync (limited data)
Dropbox (limited data)
Google Drive (limited data)
Carbon Copy Cloner (full drive)
Other things:
I put a hardware password on my laptop and a use Prey tracking software (not that it helped me to find back my old laptop btw)
I can't remember what utility I was running at the time of the lockout in September. Maybe there was something like Drive Genius running when I had to close my MBP and leave. But since the music on my TM has the same problem, the whole lockout may not be the reason of the corrupted songs.
Perhaps I should just accept my losses. I found an older backup with the oldest 90% of the songs that work. It's just that I am curious to know what went wrong to keep it from happening again.
About moving to another forum: what do you think would be the best choice? OS X Mountain Lion?

.mp4 and .mov files are just LARGE

Sorry, without posting all the encoding details, is there an obvious reason why my .mp4 and .mov files are ~10x the size that they should be after AME? I'm talking about files that are 30mb .mp4's before and 300mb.mov afterwards. If you need details I'll post. Thanks.

File size is determined primarily by only two factors - duration and bitrate. The codec used, resolution, frame rate, etc. all have little or no effect on file size.
Duration, and bitrate. If you want a smaller file, one or the other of those has to be reduced.

The ipad won't sync some photos, saying the file can't be read by the ipad, however it will sync some photos taken at the same time which are the same size and file type. Why does it reject some and accept others?

The ipad won't sync some photos, saying the file can't be read by the ipad, however it will sync some photos taken at the same time which are the same size and file type. Why does it reject some and accept others?

Hi there. I'm having the same problem: my iPad won't import some photos from a folder, saying that they can't be read. They are all JPEGS and some photos taken at the same time have synched fine, but out of a folder with 200 photos, it only lets me synch 37. I'm synching albums created via Photoshop Elements 6, which has worked fine until now.
I've tried deleting all photos and re-synching, and have also deleted the iPod Photo Cache, but it hasn't made a difference.
The iPad auto-updated to the latest version of iTunes, so maybe that's what's causing it?
Any advice gratefully received!

I have downloaded a music file through a downloader . But the file is not found in the captured in music player . How can I locate the physical location and move the file . I cannot do via itunes also .

I have downloaded a music file through a downloader . But the file is not found in the captured in music player . How can I locate the physical location and move the file . I cannot do via itunes also .

Exactly what do you mean by a 'downloader'?
Thanks
Pete

Hi, I have downloaded some avi files and mov files. i am not getting audio while playing the movie. i tried to play with iTunes, QT, DivX player. but I am getting audio in mp4 files. can u help me to fix this

Hi, I have downloaded some avi files and mov files. i am not getting audio while playing the movie. i tried to play with iTunes, QT, DivX player. but I am getting audio in mp4 files. can u help me to fix this

First, back up all data and then uninstall "DivX" according to the developer's instructions.
Then try this:
VideoLAN - Download official VLC media player for Mac OS X

Is there a way of using the ProRes codec.

Hi,
in our working setup we have a copy of FC studio, and FCE (both current versions). Sadly FCE is the one on my machine, and I have been struggling with the Intermediate Codec not handling the quality that Quicktime can handle and play, with the files coming off my (hacked) GH1.
So I tried borrowing the ProRes codec, installed it in the correct locations of FCE, but it still does not come as an option in the apparent dropdown menu of the settings in "log and transfer". Has anyone any clue as to how I can get FCE to recognise the codec and allow me to use it? I also really could use the "export for soundtrack" option again, it is just not practical to work in FCE 3.5 with its more limited sequence presets.
thanks,
T

the Panasonic GH1 can record both in AVCHD and MJPEG. With the hacked firmware the MJPEG datarate is currently running around 70mbit/s, which can handle a smooth gradient over about 14 stops. MJPEG is a contained video file that QuickTime can play, directly out of the camera, however to edit it, FCE needs to convert it to AIC, and this process degrades the shadow detail, and gradients break up.
But even with the AVCHD, currently running around 30mbit/s, and doing simple shots like of a live concert, I can see the same separation in gradients after conversion that are not present beforehand.
is that better? I am now also a bit puzzled by one of the AVCHD archives seeming to be damaged, as FCE says it has an "invalid directory structure".
t

Why can't I see the Finder thumbnails for .mov files with alpha channels?

Ever since I upgraded to Mavericks I haven't been able to see the thumbnail for or preview using spacebar any .MOV clips that contain alpha channels in Finder. PSDs and PNGs with alpha channels are fine, and I can still see their thumbnails and previews, it's just .MOV clips with alpha. Here are a couple screenshots:
Most of these clips are using a PNG codec, but I converted on to the Animation codec and tested it in After Effects to make sure it kept the alpha channel and it did, but the same thumbnail error persists.
Any idea why this might be or how to fix it?
27" iMac late 2012
1TB Fusion
NVIDIA GeForce GTX 680MX 2048 MB
16GB RAM
OS X Mavericks
Thanks.

ok, have copied the photos again from the memory card and hey presto, it all works fine. So in summary...for RW2 files from GF1 camera, I have no thumbnail images, couldn't view in Preview, and neither Quickview nor Coverview were working. Ran the bit of code provided at "https://discussions.apple.com/message/18369759#18369759" (thanks to Snoop Dogg) and then recopied the photos onto my Mac (only required for photos copied since upgrading to Lion, everything from before the upgrade is fine anyway).
Hope others find this helpful.

Proper Codec for.mov files from a Mac

I am trying to utilize camcorder video recoreded by a Sony HD camera with built-in HD downloaded to a Mac. I am assuming my friend used IMovie. The camera files have been transfered to an external HD formated FAT32 so I can open with my PC using Elements 7.0. When I try to import the clips, Elements tells me that this type of file is not supported or the proper codec is not installed
Is it possible to download the proper codec and if so, from where? I am running a Dell with 8g internal and 1g on the fideo card. the processer is a P7 so I should have enough horsepower.

Couple other considerations, possible things to try
On the Mac side I have used a free utility called MediaInfo to get info about a particular file, specifically what codec the file is encoded in.
http://mediainfo.sourceforge.net/en
I would want to first ensure you can play the file back with both audio and video properly in QuickTime player on the Mac before transferring the file to the PC. You also might be able to get the info about the video codec from QuickTime player itself Window > Show Movie Inspector.
If you have the paid version of QuickTime, QuickTime Pro on the Mac, a solution might be to use that convert the .mov files into a format/codec that is more Windows/PRE 7 compatible.
In QT Pro, File > Save As, Select one of the HD options that matches the HD dimensions of your source clip. Note: There is always the chance of some video quality degredation when doing any kind of transcoding.
In PRE7 you'll want to choose a project preset that matches the source clip if possible, probably one of the AVCHD HD ones.
In relation to Steve's comment about formatting your external drive in NTFS, the Mac OS most likely won't be able to read it natively in something other than FAT32 but like he mentions there are inherent file size limitations with FAT32 (4GB max file size).
Hope some of this helps, good luck!
-Dave

I am having the same problem I think. With mobileme you simply copy documents to the idisk folder and then synch. I cannot seem to sink that folder anymore. Any idea as to how I can simply copy folders to icloud and then access the MS Word and PDF file

I am having the same problem I think. With mobileme you simply copy documents to the idisk folder and then synch. I cannot seem to sink that folder anymore. Any idea as to how I can simply copy folders to icloud and then access the MS Word and PDF files on my iphone?

Apple never bopthered to explain that this would happen
Your iDisk is still accessible after moving to iCloud in exactly the same way as before. Nothing is deleted until June 30th 2012.
, so I could easily have lost ALL of the files I kept on iDisk.
No, you couldn't. Firstly, nothing was deleted from your iDisk. Secondly, any files stored on your iDisk should never be your only copy. Even if your iDisk spontaneously combusted, you should keep local backups elsewhere.
Does Apple WANT people to move their storage elsewhere and stop paying Apple for it?
Yes. Apple doesn't provide such a service anymore, nor are you paying them for it.
Apple has made no effort to suggest remedies for the problem it has given iDisk users
They've provided instructions on how to download your files from your iDisk. What you do with them after that is your choice.

Load the External text and css file for more frames

hello..
       I created one Movie file. In that I load the External text and css file in first frame and display the first variable value in one text box.
And then in 2nd frame I use another one text field and display the 2nd variable value like that I want to load the more variable in more textboxes with different frames.
     I loaded for first variable value in first frame. But I don't know how to do next frames like that..
     Help me...

You need to load them in the frames they are in. You can store the loaded data in variables in frame 1, but you will need to extend that layer so that whatever is stored is avaliable in other frames. The code to load the data into the other textfields can then be done in the frames where it is needed.
There are other options, such as not using other frames for content or having all of them in frame 1 and making them invisible until you get to the other frames where they get turned visible.

Export current format - JPG and MOV files

When exporting jpg and mov files in "current format" the mov files will be exported with only 1 second (ca 130kb).
If I export in "original format" it exports the mov files as they are, but the pictures are "original" and not show the last version.
Any idea?

If you dleted them you'll need to use a file recovery application like File Salvage
Regards
TD

Are the ProRes codec and .MOV file no longer supported?

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