Are there additional international roaming charges?

Are there additional charges when using Verizon services outside of the country while on a More of Everything Plan, specifically in Canada?

I don't want you having any unexpected charges during a trip, mikewarbington. More Everything plans cover you in the United States, so a trip to Canada will result in some additional charges. We do offer a More Everything plus Canada and Mexico that offers additional benefits like 1000 minutes to use while you're in those 2 countries. Please visit www.vzw.com/tripplanner to see your options available for any trip outside of the United States.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Are there additional pages templates available for download, either from Mac or a 3rd party/?

watch,
Welcome to Apple discussions.
There are a few places to grab Pages templates. One of them is iWork Community, another is Mactopia. The second one is actually a site for Word templates, but you can open them in Pages.
-Dennis

Using Whatsapp to call incurred international roaming charges

Please permit me to introduce myself
Account Number: [removed]
Executive summary:
I used an Iphone App called Whatsapp that allows users to exchange online messages and even calling. I used that app to make an app to app call to a friend in India.
And I was shocked to see that Verizon has billed all the talk time to international roaming and the bill is a HUGE amount close to $775
Issue in detail
Total minutes talked - 296
Billed - $775+ (at international roaming rate $2.30/minute)
Please consider the following facts
-I used Whatsapp to talk to Iphone app to app call
-I had called same Whatsapp number in india
-A few times all happened with in a month/same billing cycle
-First time it happened in my history with Verizon
-I don't have international plan so I did not know my cell phone can make international calls through Verizon (Have never made one via cell phone/verizon)
-I have no way of knowing that this is being charged to my account until I see the bill (I saw and reported this within a week of the ebill date)
-The app clearly says this //Using WhatsApp while your phone is connected to Wi-Fi should not incur charges from your carrier. Please note that some Wi-Fi networks may have charges or usage fees.//
http://www.whatsapp.com/faq/en/iphone/20970433
Please consider the following as a LOYAL verizon customer
- 15 year LOYAL verizon mobile customer (customer since 2000 since I landed in the US)
- Never left Verizon , not even once
- Always paid my bill on time (automatic payments)
- Have converted MANY customers from other carriers to Verizon
In this background I would humbly request you to put yourself in my shoes and see this issue as a mistake/software glitch which I had no way of knowing until I see the bill.
I request you to do the needful to see it as what it is , a mistake , that was not done by me but a software of which I have no knowledge of.
Being a long standing LOYAL Verizon customer , I beseech you to do the right thing and reverse all the charges related this incident.
Following is the log of my efforts to work with Verizon customer support
Dates called April 5th 1 hr
April 6 - 4 hrs
Ian did the right thing
He converted the calls to regular international long distance from 2.39/min to 29 cents a minute , convenience plan.
I agreed and he said its waiting on supervisor's approval which is 24 hrs.
I called again April 7 I was told it might take 48 to 42 hrs
I called again on April 10 and I was told the supervisor did not approve.
I spoke to many and finally reached Ms.Brooke who introduced herself as the top most supervisor in the building (Employee [removed],Kentucky call center)
Personal information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Hi JJKAY,
The EXACT same thing took place for my wife. She used the WhatsApp to make calls and it ended up going to a number in Turkey. Verizon sent NO Alerts at all that this would be International charge OUTSIDE of our International calling plan.
My wife made calls using the SAME app to Mexico and it went through without charges.
We have also been customer for numerous years.
I called Verizon to see how this occurred and got the technical folks, who first told me as they told you, they could change to the Global plan and then pay a reduced $/min. However, then the supervisor stepped in and would not approve.
Verizon seems to think they have no responsibility to send ALERTS or allow for ALERTS when it goes well beyond the ordinary.
Did you get Verizon to provide a credit as a customer?
I would like to know, as I am about to switch and then make this a case of Verizon and show how much they care about customer retention. Thanks in advance.

International Roaming Charges, $4,500

While in India on a business trip, ATT suspended use of my iphone - not for lack of payment, for excessive charges incurred using the phone. I paid the charges incurred my first week in India, $1,700 and they turned the phone on again. Another week in India and three days in UK and Spain I returned home to a call stating I owed another $2,800.
I have the ATT's international plan and tried to use wifi for data but realistically, when you need to check email, you use what is available as often as needed.
Short of never using the iPhone for business again, does anyone have a solution?

The only way to keep your charges down is to turn off Data Roaming and only use WiFi while travelling. Data roaming is very expensive, even if you have a special plan for it. You have no idea how much data you are using at the time, unlike when making a phone call or sending SMS.
For me it is not an issue. When I travel I purchase a local SIM and put it in my legally unlocked iPhone. Due to Australian regulations on the locking of phones I have this option. The USA does not have this option, legally.

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Roaming charges due to attachments

I do a lot of international travel and use my phone to consult my business emails. I often receive large attachments such as excel and powerpoint files which are a killer on roaming charges. Is there a way just to receive the header messages, and pull down attachments on request ?
thanks

Hello Rep19,
No matter the amount, I believe it's important that you're being billed correctly. I know I wouldn't want to pay for international charges if I was in the United States.
I understand this can happen sometimes when we live, travel, or work near a border. We often partner with the bordering Cell provider to try and find a place where we both can work and still provide the best coverage to our customers.
One suggestion I have while in your home area is turning on a feature called "Home Only". This feature on your phone will keep you from placing that call if you're on the international tower.
I'm unsure of what phone model you have to provide directions, but its under menu or settings.
Please advise!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

I live in the US, but am traveling in Mexico. If I take a picture with my iPhone, can I transfer it to my ipad without paying a roaming charge or something?

I live in the US, but am vacationing in Mexico. Is it possible to take pictures with my iPhone, and download them to my iPad without paying roaming charges or some other fee?

Phil0124 wrote:
The only way you are going to get roaming charges is if you use your the celluler network in Mexico.
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Keeping roaming charges down abroad - Bold 9700 on Orange

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Hi,
While roaming you can use the free Wi-Fi services to cut down the cost of International roaming charges. Therefore, use Wi-Fi and turn of your mobile network. Your email, BBM etc will work without any problem.
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Are there additional international roaming charges?

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