Are there any known problems with Macs and the mp3 playback in Adobe Connect ?

One user using an Apple Mac has complained of not being able to hear the mp3 sound playback in a meeting.
Is this a problem with Apple Mac and mp3 compatibility or is it an individual soundcard issue ?

I use several Macs with Adobe Connect and I have even created MP3 files for playback in the room. Works fine on all my macs. It's basic Flash. Suggest they clear their browser cache, replace their host-add-in if using one. Run the audio wizard as well to make sure sound is working in Connect.
All of the Adobe Connect Government engineers use Macs all the time so we've never had an issue with MP3's.

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BOILERPLATE TEXT:
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Are there any known problems with Macs and the mp3 playback in Adobe Connect ?

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