Area under ink cartridges covered in black ink

The are under the ink cartridges (when they are all the way to the right) is so covered with black ink, it rubs off on the plastic rollers and leaves big vertical black streaks on EVERY page.

Hi , I understand that under the cartridges, it is covered in black ink. I will certainly do my best to help you. There would be a reservoir under the cartridges that should catch the extra ink, if it is full, you may have to have the printer serviced or use something to soak up the excess ink if you are out of warranty. I have included a document for fixing print quality issues, run the cleaning tool, to see if it may help.Fixing Print Quality Problems for the HP Photosmart Premium Fax All-in-One Printer Series (C410a, C410b, C410c, C410d, C410e). If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

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BlackBerry 8800 LCD screen cracked, covered with black ink

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Hi and welcome to the forums!
here is a video for self repair:
http://www.youtube.com/watch?v=ubNddyfgk6g
As far as the part:
http://www.horizonwirelessonline.com/cat/index.php?main_page=index&manufacturers_id=1&sort=20a&page=...
$139.00 USD
Thanks
If you need more info please ask! If not please resolve the thread using the options by the Kudos’ star, Just place the check in the Post that answered your question, Thanks
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I am trying to print a document. The light comes on that the Cyan ink cartridge is out of ink

I am trying to print a document. The light comes on that the Cyan ink cartridge is out of ink....it is at least half full...i have shaken it, disconnected the printer from power source and the pc...still will not stop flashing. Oh, sorry...it is a hp business inkjet printer
Windows XP

It could be that the cartridge failed. Replace it with a new one and check.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Ink Cartridges Empty -Print Black Only message

Need some advice: I continue to get the following message: "To print in color, install the following cartridge- Cyan...To print in Black only...press OK
The steps taken so far...replaced with new cartridge (twice), ran all of the commands in the toolbox (this results in printing sample pages that show all of the colors, etc.), cleaned the printing heads, and turned off the printer multiple times. I even copied a colored page and it works fine, all of the colors show. It just when I print from the PC that this message continues to come up. Any suggestions?

I have the same problem. HP Solutions Sw shows all ink cartridges as "Ready" but when printing anything, I get the low Magenta ink "Black Only" message box. All Cartidges are 100% HP ink. The printing sw is getting bad ink status from somewhere.

How to exchange unused ink cartridges, 940XL, for 951 ink cartriges

We replaced our 8500 series HP OfficeJet All-In-One printer with an HP 8610 Officejet Pro. We have 3 ink cartridges that were never opened or used, all 940XL - one in each of the three colors. I would like to sell or exchange these for cartridges (951) we can use in our 8610 OfficeJet Pro. How can we do that? Thank you,

If the cartridges are still in warranty I would suggest you Contact HP and see what they can offer. If you want to sell the cartridges eBay is probably as good a place as any.

Incompatible ink cartridge for hp deskjet ink advantage 3545

I recently purchased hp deskjet ink advantage 3545. Till yesterday it was working fine. Today it started giving an error of incompatible ink cartridge. I have neither changed the cartridge neither refilled the ink. In this forum I read that it could be issue of power cable. However, I also have the printer power cable connected directly to a wall outlet. Please help.

Hi @kandyco,
Welcome to the HP Forums!
I understand that you are getting the incompatible ink cartridge error with your HP Deskjet Ink Advantage 3545. I am happy to help!
Please try the solutions within this incompatible ink cartridge guide. A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays on the Control Panel.
Hope this guide is helpful, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Using Black ink instead of Photo Black ink

I have an HP Photosmart Premium 309a and would like to know what settings I need to change so that when printing a text document it uses the black ink instead of the photo black ink.
OR
What settings do I need to change so that my 309a uses black ink instead of photo black in not matter what I'm printing?
This question was solved.
View Solution.

See solution here:
http://h30434.www3.hp.com/t5/Other-printing-questions/Using-photo-black-instead-of-regular-black-for...

Officejet pro 8000 not recognizing brand new HP black ink cartridge

Hi. My officejet pro 8000 is not recognizing a brand new HP brand black ink cartridge. The black ink indicator remains lit and it will not print. I have unplugged the printer, but this did nothing. It is wierd, when I open the door where the cartridges are, the light goes out, it only goes on again when I close that door. The printer was working perfectly until this . Any helpful hints? Thanks so much.

Hello chx2,
Welcome to the HP Forums!
I understand your Officejet 8600 is not recognizing your brand new black ink cartridge. I will do my best to assist you! Please make sure this printer is plugged into a direct wall. I just want to see if this makes a difference.
Next, please follow these steps in order:
1) Remove all ink cartridges from the printer, then close the door
2) Remove the power cord from the printer (Do not press the power button)
3) Please clean the ink cartridges by following this HP document here. (Also, make sure you have completed all the steps from this document)
4) Wait 60 seconds or more, then plug the power cord back in
5) Wait for the printer to turn on completely, then install the ink cartridges
6) Try to print a document
Please post your results, as I will be looking forward to hearing from you.
I worked on behalf of HP.

HP 5510 wil not print in black ink after installing a new black ink cartridge

My HP 5510 printer will not print in black ink after installing an official HP black ink cartridge. I see other people have had the same problem. I have gone through all the troubleshooting suggestions.
I would like to know if anyone has been able to fix this problem. I just spend money on a new XL cartridge. Any help/suggestions would be appreciated.

Hi @obxgirl,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP printer 5510 not printing black ink after new cartridges installed

having an issue with the black ink not printing at all..Brand new HP cartridges. cleaned screen with hot water vent is open

Hi 6043kmb,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Not printing black ink after new ink cartridge installed (HP Officejet Pro L7555)

I have an HP Officejet Pro L7555 on which I just replaced the black ink cartridge. Now it won't print in black at all. I have tried cleaning the printhead multiple times to no avail. I only get printouts of boxes in all colors except black and nothing else written on the page at the end of each printhead cleaning cycle.
When I print the Self Test Diagnostic Page, it comes out in Magenta instead of black. On this page, it shows that both printhead are in good condition. The ink level on the black ink cartridge is shown to be full as would be expected for a newly installed cartridge.
I have replaced other cartridges on this printer before, and have not had this issue. Could anyone please help?

Thanks, garytech1. I have seen the document.
Solution 1. I have used and am using only genuine HP cartridges. The one I recently replaced was black. I have replaced the other colors before without problems.
Solution 2. I am using the correct type of paper. There are no streaks on the printouts. Any printing I try from a document with black text comes out blank. The only two types of printouts I have obtained are:
a. The Self Test Diagnostic Page, which comes out in magenta and it has no streaks. It also lists the status of the printheads as being good.
b. The printout that follows a printhead cleaning that has all color boxes except black. There are no streaks here either.
Solution 3. I have checked the print settings (I have Windows XP SP3) and they are all correct.
Solution 4. I have printed the PQ Diagnostic page and it is all blank except for some colored boxes. There are no streaks in them. No grey boxes appear.
Solution 5. There is nothing wrong with the images or documents I am trying to print.
Solution 6. I don't see why I should have to spend $70+ to replace the black/yellow printhead when:
a. The yellow color comes out fine in the colored boxes
b. All the diagnostics (the ones that are in the installed software as well as the ones I obtained from the HP website) all show the condition of both printheads to be good, and
c. When all printing was working just fine before I replaced the cartridge. Is there a physical way to clean the printheads since it appears from all of the above that it is the genuine HP ink that may have actually plugged it up?
Thanks for your help!

Black ink cartridge will not work even though new; photosmart 5520 e-all-in-one series

My printer suddenly stopped printing properly. The black ink is no longer printing. I changed the cartridge, thinking it might be defective. I have cleaned the printheads several time, reset the cartridges etc. and the ink still does not come out in the print quality diagnostic nor in documents that I need to print. The printer is 2 years old. Is there any other things I could do to get it to work, before I go and buy a new printer????
Any suggestions would be appreciated.

Hi L_C54,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5514, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP 7280 all-in-one says ink cartridges are empty and will not print from PC, but it copies fine.

Replaced 2 ink cartridges in hp 7280 but still says both cartridges are empty and will not print from PC, but it will copy fine. When I try to print I get a error box that says "Ink cartridges empty - replace black and yellow ink cartridges to continue." They are brand new - just bought them - expiration date Sep 2015. Have tried rebooting and disconnecting and reconnecting everything. Same error, but it still will do color copies fine - all cartridges are working. Help?!

Hi tfmartin,
I understand you have a Photosmart C7280 that you are unable to print to from your computer. I'm sorry to hear about this, but I will certainly do my best to assist you in resolving this issue.
Before I can offer any suggestions I do need to know which version of Windows or Mac that you're using and how the printer is connected (wireless or USB). Once I have that information I should be able to help you better. In the meantime, if you're using Windows, please download and run the HP Print and Scan Doctor to see if it can assist with the issue at hand
Hope to hear back from you soon! Have a great day
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

My officejet 4315xi all in one says ink cartridges 27/56 & 58 for black

When I put in the 56 cartridge it says " cartridge error" WHY doesn't it work when says that number on machine??????

Hi @mojo1042,
Welcome to the HP Forums!
I understand that you are getting the "Cartridge Error," with your HP Officejet 4315xi, after putting in a new cartridge. I am sorry this has happened, but I am happy to help!
According to this link Shop for HP ink and toner, this printer takes the following cartridges:
HP 27 Black Original Ink Cartridge
HP 21 Black Inkjet Print Cartridge
HP 22 Tri-color Original Ink
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Hp5510 black ink still not working after two cartridge changes and hard reset

Can you help?
Our 5510 does not print the black ink, we have tried hard reset, two new genuine black printer cartridges and it still refuses to play ball. All other colours print ok.
Thanks steve

Hello @Bigeady860,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Area under ink cartridges covered in black ink

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