ARGH!!! Distiller 8 refuses to see Watch Folder!?!

Okay, this whole Acrobat 8 hoo-har is driving me nutso! I have to finally admit defeat and ask for help...
We've been running Mac OS Acrobat 4 through OS X Acrobat 7 with virtually no problems whatsoever for years. And now the second we switch over to Intel Macs and Acrobat 8, we have nothing but one problem after the next...
Since all I've experienced are Distiller ioerror issues (myself and other people on this forum) with Intel Macs and Leopard, I decided to throw in the towel and downgrade back to Tiger for our production stations and attempt to create a valid workflow with CS3 and Tiger, since there seems to be far too many unresolved issues with Distiller 8 and Leopard.
Now I'm no dunderhead when it comes to setting up Distiller workflows, I've been doing this for years for our newspaper and others in our group. But every single time I set up a watch folder in Distiller 8 or the 8.1.2 update, the resulting .ps file is passed from the Inbox straight to the Outbox without an error and without a PDF being produced.
Here's the log file entry:
>>>>>>>>>>>>>>>>>>>>>>>>>>
Distilling: 63011115.AD.ps
Start Time: Tuesday, June 3, 2008 at 4:10 PM
Source: /Users/craigwright/Desktop/PDF FILES TO LONDON/In/63011115.AD.ps
Destination: /Users/craigwright/Desktop/PDF FILES TO LONDON/Out/63011115.AD.pdf
Adobe PDF Settings: /Users/craigwright/Desktop/PDF FILES TO LONDON/folder.joboptions
Distill Time: 7 seconds (00:00:07)
**** End of Job ****
>>>>>>>>>>>>>>>>>>>>>>>>>>
It's the weirdest thing. You can see the output file in the listing above, but there's never a PDF produced.
Dragging the .ps file onto the Distiller window itself produces a perfect PDF, but Watch Folder workflow is completely broken.
Here's an example log from a postscript file dragged onto the Distiller window:
>>>>>>>>>>>>>>>>>>>>>>>>>>
Distilling: 63011115.AD.ps
Start Time: Tuesday, June 3, 2008 at 4:07 PM
Source: /Users/craigwright/Desktop/63011115.AD.ps
Destination: /Users/craigwright/Desktop/63011115.AD.pdf
Adobe PDF Settings: /Users/craigwright/Library/Application Support/Adobe/Adobe PDF/Settings/London Free Press.joboptions
Processing prologue.ps...
Done processing prologue.ps.
Processing epilogue.ps...
Done processing epilogue.ps.
Distill Time: 18 seconds (00:00:18)
**** End of Job ****
>>>>>>>>>>>>>>>>>>>>>>>>>>
...you'll notice that the file dragged onto the Distiller window had its prologue.ps and epilogue.ps files processed. This was not processed by the Watch Folder method. And YES, I did check the settings file under the Watch Folder options and they ARE set to process the file's prologue and epilogue.
The settings for the "folder.joboptions" and "LONDON FREE PRESS.joboptions" files are absolutely identical.
Now, I can remove the folder from the Watch Folder queue, destroy the folder on the desktop and create a new one, adding it to the Watch Folder list in Distiller every time, and it does the same thing every time.
I've tried re-installing CS3, I've tried fixing permissions, I've tried updating and downgrading Acrobat and Distiller to and from the latest fixes. I've tried font cache rebuilds (I know it's not related, but I'm clutching at straws here). Nothing works.
Does anyone have any clues?

Hi Jon...
Thanks for your help, but...
I checked the privileges on the files I'm generating. All of the .ps files I'm creating from QXP 7.3 are read-write.
I'm not quite sure what you mean by getting users to log into the server as the server name. We're using Distiller on a per-client machine basis, not a server scenario with users sending files to a remote station for processing. The client stations use an ad tracking application to pull ad content from our server farm to their station, they work on the ad and create a PDF by sending a postscript file to a watch folder on the desktop. Each station has its own copy of Acrobat 8 Pro.
Once the PDF is produced, they send the ad back to the storage server.
I've also checked the drive, fixed permissions, and even destroyed the plist files, forcing Distiller to recreate them from scratch.
I've created a new watch folder, added the current Distiller settings file to it - nothing.
I've destroyed the watch folder and its attached settings, created a new folder to watch with a different naming convention, and added a new Distiller setting set to it manually. Nothing.
I've tried erasing the drive, installing Tiger from scratch, installing the latest builds of CS3, QXP and Suitcase, creating a new folder, adding a new watch queue with the parameters I need. Same thing happens.
I've tried Diskwarrior, Onyx and AppleJack permission/directory fixes. Nothing has been found and nothing was fixed.
I've also tried different font configurations, in case there was some underlying corruption.
All ads we send to the Distiller inbox have all of their fonts verified as good by FontDoctor. I've even created a dummy ad with a few coloured boxes and no fonts to see if that will distill. Nothing.
In every occurrence, Distiller processes the .ps file's epilogue and prologue, passes the .ps file to the outbox and creates no PDF.
If I drag the postscript files from whatever location I place them into the Distiller window, they process and render perfectly.
I have configured two machines and both of them do the exact same thing.
Both machines are brand new Intel dual-core PowerMacs with 2GB RAM. All machines have brand new Tiger installs and run the latest builds of CS3, along with Quark Xpress 7.3. Both machines used to run Leopard, but since all we saw was Distiller 8 ioerrors running CS3 under that OS we downgraded in favour of Tiger, hoping the bugs would go away.
This is truly awful. We can't use these machines the way we want and I have no idea what to do next... And I'm CERTAINLY not going to start creating custom scripts to make Distiller work the way it should out of the gate...
Has anyone heard of this problem at all?
Jon: Do you think I should be calling Adobe technical support about this?

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Weird Distiller/ Watched folder issue

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/CheckCompliance out of range
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MacOS X 10.5.8
Acrobat Distiller 9.2.0
The Mac has been restarted, prefs trashed, the watched folder recreated, etc…
Any ideas?

It's a bug in Distiller.
I entered the entire term in Google:
Error in /Library/Application Support/Adobe/Adobe PDF/Settings/PDFX4 2008.joboptions:
/CheckCompliance out of range
and found a forum with an excellent discussion:
http://forums.adobe.com/thread/300660
Darn it. Three hours lost, a good part of it on Adobe.com looking for a Distiller update (none) or trial (not for Macs). Glad I didn't waste time trying to uninstall and reinstall Distiller, which apparently doesn't delete prefs and other system files.

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How distiller processing PS file through Watch folder

We had an issue with Acrobat Distiller 9.
We use to create watched folder for every project in Distiller. A single distiller is having more than 30 watched folder.
Just wanted to check how distiller watched folder works:
1. Is the distiller pickup PS file as alphabetical wise?
2. Is the distiller pickup PS file as priority when hitting the folder?
3. Is the distiller pickup PS file as time wise?
We had an experience the PS file has picked up as alphabetical wise? Is this right?
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JA

I'm assuming this isn't the discontinued Distiller Server product...
Distiller is for low volume personal (single user) use, so Adobe have no documentation and no interest in tuning the performance of multiple queues.
Since each end user MUST have an Acrobat license you might as well set them up individual queues on their own PCs.

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We found that the Distiller watched folders "In" and "Out" creates automatically to some other folders on the network. This is happened only when missing folders occurs in Distiller when network disconnects.
We just wanted to know how to avoid of creating "In" and "Out" folder automatically when setting up watched folder in Distiller. We have to create the same folders manually in the watched folders assigned directory.
I need to disable the option "In" and "Out" created automatically through watched folder to the assigned folder.
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Questions for Michael:
If as the OP says; They have no issue doing so with PC versions of Acrobat why would there be a Licensing Issue on the Mac Version?
So long as each has their own copy of Distiller /Acrobat.
Also, Why is there not site licenses or seat licenses for Acrobat?
(Other products such as MS Office has such for all their products, and other companies do as well, Even Adobe has such for other products)
For the OP:
What type Network do you use? each of the Macs should most likely be setup to use the same Network as the PC if possibly.
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Acrobat Distiller Watched Folder problem with OSX 10.9

Probably not Adobe's problem but anyone else getting this?
Just upgraded to Mavericks and now when I try to print to a watched folder from Quark it keeps wanting to save the postscript file onto the desktop rather than directly into the "In" folder of the Distiller watched folder. Got so used to just hitting command/alt/p and then return.
Have recreated the watched folder just in case.
Quark 8 (ok not officially supported for OSX 10.9) but this seems more of a directory issue.
Preference is set to create postscript for later distilling and use watched folder.
Acrobat/Distiller X 10.1.8.
Am going to post this on Quark and Apple sites.
Somebody's costing me an extra few keystrokes per job printed !!!
Cheers.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Distiller 8 crashing when trying to add watched folder

*** Reposted from Distiller Server forum ***
Hi,
I am running Distiller 8.0 and am having issues trying to add watched folders. Adding watched folders in the past has generally been trouble free, and nothing a quick restart won't solve at worst.
However, Distiller is now crashing when I try to add a new watched folder. An empty dialog box shows and then the app quits. It also does this when going into the watched folder dialog and cancelling rather than attempting to add a folder.
PDFs are still being successfully created, so there isn't a problem on that side. There is one oddity though - a PDF file has made it onto the watched folder list. It obviously shouldn't be there, and won't budge when attempting to remove it.
Has anyone come across anything like this before. Or, crucially, does anyone know what might be going wrong?
Here's a screenshot (with some blanked out business info) of the dialog that comes up. This is just after trying to add a watched folder, and just before it quits/crashes.
Thanks,
Kurt

Please repost in the Acrobat forum. This forum is for a server based version of Distiller, not the version of Distiller that comes with Acrobat.

Excel save as pdf hangs when launched through a watch folder

Hi there,
I've configured a watch folder to launch a batch file which launch a .exe file I've written in C++
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6) drop a txt file inside the watch folder you've created and you'll see it hangs at the save as pdf operation.
This is something that have to be fixed and it's due to excel.
I can launch and save documents with all the application I want but excel so that's the problem.
Please take a look and keep me updated I badly need to find a solution for this issue.
THANK YOU in advance,
Davide

Hi Davide,
This is no the right forum for your issue. I think you can consult this issue on some Excel end-user related forum.
Best regards,
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Hi,
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at org.quartz.impl.jdbcjobstore.JobStoreSupport.triggerFired(JobStoreSupport.java:2789)
at org.quartz.impl.jdbcjobstore.JobStoreSupport$37.execute(JobStoreSupport.java:2757)
at org.quartz.impl.jdbcjobstore.JobStoreSupport.executeInNonManagedTXLock(JobStoreSupport.ja va:3662)
at org.quartz.impl.jdbcjobstore.JobStoreSupport.triggerFired(JobStoreSupport.java:2751)
at org.quartz.core.QuartzSchedulerThread.run(QuartzSchedulerThread.java:313)
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at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:2928)
at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1571)
at com.mysql.jdbc.ServerPreparedStatement.serverExecute(ServerPreparedStatement.java:1124)
at com.mysql.jdbc.ServerPreparedStatement.executeInternal(ServerPreparedStatement.java:676)
at com.mysql.jdbc.PreparedStatement.executeQuery(PreparedStatement.java:1030)
at org.jboss.resource.adapter.jdbc.CachedPreparedStatement.executeQuery(CachedPreparedStatem ent.java:90)
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at org.quartz.impl.jdbcjobstore.StdJDBCDelegate.selectJobListeners(StdJDBCDelegate.java:843)
at org.quartz.impl.jdbcjobstore.JobStoreSupport.retrieveJob(JobStoreSupport.java:1319)
... 5 more
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org.quartz.JobPersistenceException: Couldn't retrieve job: Prepared statement needs to be re-prepared [See nested exception: java.sql.SQLException: Prepared statement needs to be re-prepared]
at org.quartz.impl.jdbcjobstore.JobStoreSupport.retrieveJob(JobStoreSupport.java:1338)
at org.quartz.impl.jdbcjobstore.JobStoreSupport.triggerFired(JobStoreSupport.java:2789)
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thanks

Originally Posted by bjbradleyUSC
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ARGH!!! Distiller 8 refuses to see Watch Folder!?!

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