Arghhhh tugo locked me out!

Evening guys,
OK, deep breath!
Tugo has glitched out on me, failing to send texts. So I cleared cache, and data.
That took me to the login screen.
Every time I entered the phone number and password a popup appeared saying something along the lines of "not available for pay monthly customers try later" then all of a sudden it said only three codes allowed in 24hrs. And to try back in 24hrs.
So, as cs are closed I've tried live chat (I know) and they're less than useless (I know) basically they've said you've got to wait the 24hrs and they can't reset it..
Is this correct? Can live chat reset the tugo account?
Is there anything I can do in the mean time? Where I live (the position of the building) I rely on that app, otherwise it's hit and miss as to whether I've got a signal.
I could go outside and pick up 4g but that's hardly convenient atm.
Thanks in advance for any help!
Charlie xx

It may not work now, but delete the app completely and re-install it.
Log in with your original log in details. If it doesn't work then I'm afraid you need to get CS to reset it for you which does take 24 hours (if you're lucky)

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Arghhhh tugo locked me out!

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