ARP cache error

We have a SBS 2003 server running with a standard dual network configuration.  One card for accessing the internet and the other card to connect the server to the local network.
We frequently lose our internet connection for an unknown reason (although the other card is fine and all client computers are still able to access the server -- they just loose internet access.)
We also receive the 'Clearing the ARP Cache' error message when trying to repair the connection.
However, instead of rebooting the server, we simply go into the Network Connections, locate the card that is for the internet connection, right-click and choose 'Disable', and then after it is disabled, right-click and choose 'Enable'.

Hi,
Before going further, would you please let me know if you have configured RRAS on your server? Based on your description, the problem can be caused if you are using RRAS as your basic firewall/NAT.
Please try the following suggestions to see if the problem can be resolved.
1. Firstly, we should make sure whether the network setting is correctly and properly configured. Please re-run CEICW Wizard on the SBS Server, it helps us automatically configure the network
settings, you can refer to this step-by-step article to finish the wizard:
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
2. Please double check if you have correctly configured your DNS settings.
a. Leave the Default Gateway of the internal NIC blank on the SBS Server.
b. Configure both the internal NIC and the external NIC to use the internal DNS Service as the DNS Server.
c. On the DNS Server, create the DNS Forwarder to forward the external DNS resolution requests to the ISP's DNS
d. On the DNS Server, delete any public IP that is being registered in the local DNS.
3. Type "arp -d *" (without the quotation mark) from the command prompt. Then try repairing the network card again. If error still occurs, please turn to step 4.
4. Try turning off the "Routing and Remote Access" service, it can cause this problem.
a. Click Start->Run, type "services.msc", go and find "Routing & Remote Access", right click it and choose Properties.
b. Set start-up type to disabled and stop the service.
c. Then restart the computer which is mandatory in this case.
d. Try repairing the network card again, any luck?
If the problem persists, please help me gather the following information:
1. Does everything work normally before? If so, what changes have you made to the server/clients before the problem occurred?
2. Make sure that you uncheck "register this connections in DNS" check box from external NIC.
3. Confirm the connection binding order.
a. Please open Control Panel -> network connections.
b. Click Advanced -> Advanced settings
c. In the adapters and bindings tab, make sure that the internal adapter is on the top.
For your information:
A Description of the Repair Option on a Local Area Network or High-Speed Internet Connection
https://support.microsoft.com/kb/289256/en-us
Hope it helps.
Best Regards,
Andy Qi
Andy Qi
TechNet Community Support

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    *Mar 24 22:12:30.667: %SYSTEM_CONTROLLER-3-INFO1: ibl debug reg 0=0x0
    *Mar 24 22:12:30.667: %SYSTEM_CONTROLLER-3-INFO1: ibl debug reg 1=0x0
    *Mar 24 22:12:30.667: %SYSTEM_CONTROLLER-3-INFO1: ibl debug reg 2=0x0
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    *Mar 24 22:12:30.667: %SYSTEM_CONTROLLER-3-INFO1: obl debug reg 1=0x0
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    *Mar 24 22:12:30.667: %SYSTEM_CONTROLLER-3-INFO1: gigmac cfg reg=0x1001
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    PC = 0x4171295c, Cause = 0x820, Status Reg = 0x34018002
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    Copyright (c) 1994-2008 by cisco Systems, Inc.
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    Autoboot: failed, BOOT string is empty
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    Hello Abubaker,
    It crashed due to a parity error.
     Imprecise Data Parity Error
     Imprecise Data Parity Error
    Which in other words means, a temporary error in memory. On single occurence adivice is to monitor the supervisor for re-occurence of such failure again. You can monitor it for 24 - 48 hours and if its a hard failure , the likelyhood of issue coming again is more and you need to replace supervisor. If it does not repeat you can consider this as a one time issue and contnue using it. 
    Hope this helps and please always rate useful posts.
    Thanks,
    Madhu

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