"Arrange Documents" panel plugin bug - Please Adobe give technical details

Hi,
A lot of users are hit by this bug that appears when installing certain
plugins under CS4 (Nik Software plugins for example):
- the menu bar buttons that should be highlighted in color when hovering
them switch to a full grey area.
- the 2 top Panels in the Arrange Documents drop down menu are
invisible.
Adobe say this is a problem with older plugins and a misunderstanding
about how resources are managed in plugins (read : it's a developer
mistake) and plugin vendors don't make any firm statement about this
issue.
The workaround that generally works is to close and reload the plugin
but this works only for the current session.
It would be nice if Adobe could give us users clear and detailed
technical information about this issue. Many of us are developers or
power users and since the communication between the plugin vendors and
Adobe doesn't seem to be that effective, at least we would be able to
transmit the information to the vendor's technical support ourselves.
And as a developer, I'd like to know what mistake so many developers
have made when using the CS4 SDK.
It's very annoying to live with such trivial problems since months
without seeing any fix released.
Patrick

[email protected] wrote:
> Have you asked about this on the SDK mailing list?
> Or contacted the Adobe product manager who works with third party
> plugin developers?
>
> We maintain pretty active communication with third party developers.
Chris,
However, it seems that there's a communication problem about this
particular issue, at least with some major vendors. I received a message
from Nik Software yesterday telling me that they are aware of the
problem and working on a fix. However, this is not a new problem and
since it is apparently a well-known misunderstanding about how some PS
APIs are working and since many plugins from various vendors are
triggering this misbehavior of the PS UI, I guess this must have been
documented somewhere. I can't imagine that this is not the case. If Nik
Software had received the right information from Adobe, the problem
should be gone since a long time.
Well, ok, I'll ask on the SDK forum.
Regards.
Patrick

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