Arrow keys don't change the focus in the delete window

When I delete an image a window open the three option; delete, reject and cancel; with reject being the focus.  In oder to select another option I have to reach for the mouse; because the arrow keys do nothing, and there is no D, R or C shortcut.  Is there something wrong with my setup; like an option I've failed to set. Hard to believe the user must always reach for the mouse when deleting images.

I'm not sure why they don't work on mine.  There is an program on my machine who's shortcuts have to be disabled before I use CS5, but I don't know any others that remap my arrow keys.  Of course it's entirely possible that there is one, but I have no idea how I'd ID it; if it exists.
I dl'd my copy of CS5 from Adobe then bought a student copy at the bookstore, then used the key from that to activate the dl'd copy.  I can't think of any reason that should create problems.  I suppose I could re-install it from the disk; but I'd rather not

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