Arrrh Bt Broadband,Openreach or Wholesale and who...
Hello,
I'm at a loss with my connection, just done about everything master socket, different routers, better housing, faceplate wires etc, since my problems started in Mid September. I've had a pair change, which got my profile upto 5.5 for a time. However it sunk away again. My theory is that BT is now doing a nice trade on the exchange I use, and is struggling!
The first copy paste results are from 10 am on Business Hub
Download speed achieved during the test was - 3222 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
Down
Up
Rate:
4160 kbs
448 kbs
Max Rate:
4344 kbs
1044 kbs
Noise Margin:
6.0 dB
24.0 dB
Attenuation:
41.9 dB
26.5 dB
Output Power:
16.3 dBm
12.2 dBm
Needless to say its in the bin now as its **bleep** for me.
The home hub better sync but noise margin has risen, left about 30 mins between swap and disconnected through the hub-
Connection time 0days 8:21:37
DownStream 5.984Kbps
Upstream 448Kbps
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
9.6 dB / 24.0 dB
Line attenuation (Down/Up)
42.0 dB / 27.0 dB
Output power (Down/Up)
19.8 dBm / 12.3
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
1945788 / 0
CRC Errors (Down/Up)
116 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
62
second set of stats look ok with noise margin a bit hgh at 9 but that leaves some scope for future to get it down to 6 and an increase in connection speed
can you run btspeedtester to see your profile and also your download speed
you can check problems at your exchange here http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
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Infinity? openreach? wholesale? who the h**l is re...
so, i've had infinity unlimited since the beginning of december 2011 and since then have had ongoing issues with disconnections averaging 5-6 times a day (openreach box DSL light goes out).
escalation after escalation after escalation and still no fix. exactly how many levels of escalation do you have?
the most irritating thing about this is that with 3 'so called' engineers appointments, not one of these appointments has been kept...
my next door neighbour has exactly the same package but has no disconnections and also has 5meg a second more download speed
truely PATHETIC excuse of (lack of) 'customer service'
my next call is to OFCOM...
Solved!
Go to Solution.Hi Dave_D
I am very sorry you are still having problems, even after escalations. I understand how this would get annoying. If you'd be willing to give us one more chance I'll be happy to get involved and get this sorted out for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Broadband Fault 11 Days and Counting
Never has the phrase "Pillar to Post" been more apt to the service I have received over a broad band fault.
I reported my fault as per the website and since then I have made I don't know how many phonecalls to find out what is going on. The fault log on my account has not been updated, no-one can actually tell me where the fault is apart from the engineer who visited my house and who told BT Wholesale where the fault is but apparently thats not where it is.
Everytime I call I get passed to someone else who will "Personally take ownership" but doesn't, otherwise I would have a dozen people looking after me and all they want me to do is a line check or ask me once again what I have plugged in.
My last call today was that they have modified my profile at the exchange, not fixed the card at the exchange which the engineer told was the problem and that I am going to have to wait another 66 hours for it to be fixed.
So all in 14 days to fix a broadband fault. Their complaints department has still not gotten back to me and I have now raised the issue with otello, who the people at BT didn't what they are. I'm glad I don't run a business that relies on the broadband service otherwise I would have a serious credit problem by now.
I checked a few other non BT forums and found that there are some real serious issues about how BT deals with long running faults and complaints, so why haven't they improved themselves?
Least I do not have to talk to them for 66 hours, it will give my head a rest and I might be able to enjoy myself and surf the web, oh sorry I can't because I have a broadband problem, better call BT, round and round I go again.Day
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Time
Dn Load Speed
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09:00
1352
10:00
1248
10:45
1152
11:35
1008
12:35
688
Saturday
21/08/2010
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22:11
145
Sunday
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08:15
2071
09:50
791
11:02
318
12:15
216
13:20
176
14:23
226
15:26
275
16:30
494
18:00
201
19:12
256
Monday
23/08/2010
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1035
10:14
338
11:15
268
12:15
296
13:20
139
14:35
131
16:10
154
17:36
156
19:20
89
20:27
311
22:20
185
Tuesday
24/08/2010
6.44
1813
8.24
1356
9.30
481
10.45
367
16.00
150
17:30
118
19:15
254
21:00
0
Wednesday
25/10/2010
7.18
1944
9.25
543
10.30
266
12.05
265
13.45
266
15.00
178
16.10
147
18:10
47
19:37
68
20:51
86
22:00
184
Thursday
26/08/2010
7.00
1842
10.50
264
12.05
149
13.10
170
16.55
41
18:05
108
19:00
90
19:10
66
20:11
84
21:25
45
Friday
27/08/2010
07:15
1616
08:20
708
09:30
274
10:30
285
11:35
416
13:15
210
14:25
110
16:30
288
18:00
216
19:30
104
20:52
216
21:05
0
Saturday
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1903
08:30
1496
09:30
432
11:20
440
12:20
392
13:20
344
14:35
224
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