Artifacts in Encore Build

We built an ENCORE file from a QT MASTER (895 gigs) which was originally exported from a FCP MASTER.
In the ENCORE "BUILD" there are white specks and black specks/artifacts, particularly where there is a higher level of bright light. i.e. when a headlight shines on someone's face.
These issues appear in the exact same spots every time. We burned a Blu-ray disc and they appear in the exact same spots as well. So I don;t think the issue is related to the cables or TV (because it is in the ENCORE BUILD as well)
NOTE: 4 weeks ago, we had previously performed the exact same process, using ENCORE, with the same Blu-Ray burner and there were NO issues whatsoever. Since then we have added about 2 minutes of footage (including a 10 second green screened sequence) to the master FCP MASTER, which looks great (no artifacts) then exported to a QT Master, which also looks great (no artifacts), then built it on ENCORE. Now we have this issue with the specks/artifacts.
Anyone have any answers and/or solutions?
Thanks,
Jay

Thank you, Jim,
MAC OS X 10.6.8 - 12 core, 8TB
Processor: 2 x 2.66 GHz 6--core Intel Xeon
Memory: 24 GB 1333 MHz DDR3
ENCORE: Adobe Encore CSS Version 5.0.0
Yes, 895 gigs. We made an independent movie about homelessness. A full feature. Running time with credits is 1 hour and 52 minutes.
The final master is at 895 gigs. About 5 weeks ago, when the editor built for blue-ray on encore before and burned blu-ray discs on the same burner and this same computer, there wer no issues at all. Since then there were a few more scenes added in FCP, then exported to a QT Master (adding about 30 more gigs).
The editor wen through the exact same process and this issue with the artifacts exists. Also, the single ine credits are over white and the black text is sort of greenish. Then more single card credits appear with white text over black. They are fine. Then at the end of single card credits, just as the crawl comes up, the first line in the crawl is very faded, then corrects itself.
All of the issues in the movie are in the exact same place. we have tried them on different tvs and the same issues are in the exact same places.
He tried it again and it still exists. Although he will be back on Monday, he is at a loss and will try to research this as well.
I assist the producer director who has been editing with the editor. If you like, he can converse with you directly although he is not any more tech savvy than me. And I'm sort of a newbie.
Thanks again,
Jay

Similar Messages

Artifacts/specks in the ENCORE build

Hi,
Sorry if this is a newbie question, but we just can't figure this one out.
We built an ENCORE file from a QT MASTER (895 gigs) which was originally exported from a FCP MASTER.
In the ENCORE "BUILD" there are white specks and black specks/artifacts, particularly where there is a higher level of bright light. i.e. when a headlight shines on someone's face.
These issues appear in the exact same spots every time. We burned a Blu-ray disc and they appear in the exact same spots as well. So I don;t think the issue is related to the cables or TV (because it is in the ENCORE BUILD as well)
NOTE: 4 weeks ago, we had previously performed the exact same process, using ENCORE, with the same Blu-Ray burner and there were NO issues whatsoever. Since then we have added about 2 minutes of footage (including a 10 second green screened sequence) to the master FCP MASTER, which looks great (no artifacts) then exported to a QT Master, which also looks great (no artifacts), then built it on ENCORE. Now we have this issue with the specks/artifacts.
Anyone have any answers and/or solutions?
Thanks,
Jay

Thank you, Mylenium,
Will check.
But can you tell us what difference it makes what the FCP export settings were since we exported to a Quick TIme Master? It was the QT Master that ENCORE worked from.

Exporting to Encore - build errors - ? "end action" and "Title remote"

Hello,
When I choose to export to encore, I and when it is time to build the DVD, it tells me I have 2 errors:
- End action not set
- Title remote not set
Why are these errors appearing, does anyone know ?
What I am doing, is exporting a portion of my timeline to encore, when the DVD is ready to be burnt, the DVD tray opens, I then cancel the process because I don't wish to burn to DVD, and then from there, I press "build" which will build the .vobs directly to the hard drive. It is then, after pressing "build" that I get the 2 errors above.
Any help is much appreciated.
Dave.

You can also learn about them by reading the Encore manual or Help file.

"internal software error: \VCD\Primo\Primo Target.cpp,line 54" - Encore build DVD

When I'm ready with my Encor proj. to build the DVD, I go in the menu to Build, a popup comes up withe the next text "internal software error: \VCD\Primo\Primo Target.cpp,line 54" and it stops. Building disc is impossible. I've tried it with another (old) project, which is ready (and which I've already made a DVD) it gives the same error.The same error occurs trying to build a folder.

The only google hits for this error are this thread and the other one you found.
http://forums.adobe.com/thread/1274995?tstart=0
Odd error.
A similar error here:
http://forums.adobe.com/message/5736340#5736340
Getting the error building to a folder makes it espcially odd.
I did not find this site the last time, but primo appears to be a company:
http://www.primosoftware.com/

Problema en encore ´building menus failed'

Después de renderizar todo el proyecto, antes de que encore queme el dvd, sale el mensaje : 'unidentified error' y en la ventana de Make DVD Image : Summary - Progress - Building menus... failed.
El proyecto está bien chequeado, los settings bien. ¿Alguien puede echarme una mano?
un saludo
fernando

Saludos,soy nuevo en este foro.Tengo el siguiente problema con encore 1.5,preparo un ideo de inicio que me lleva a un menu el fondo en video dura 40 segundos bucle,en ese menu pongo siete botones de video que estan vinculados a los siete capitulos que tiene el video de 1 hora.el chequeo esta correcto.cuando le digo quemar a disco o crear carpeta de dvd me da un error "an abnormal condition has been,detected.Before quitting,you have one change to save your project(don´t use the same name as the original).Perdon por extenderme,pero le estoy dando muchas vueltas y acabo siempre en el mismo sitio, y es que no puedo conseguir un menu con video en movimiento y sus pequeñas ventanas de video tambien en movimiento.Gracias

Adobe Encore Build Error and Crash

Here is what is happening; I have a BluRay project built and ready to export. I send it to build to a Bluray disk; it gets through menu setup and starts loading everything in. At first when it was inporting the 'silent.ac3' file it would crash the program. So I went in and placed audio in all areas that did not have audio yet. (I am waiting for final audio and needed to do a build for testing functionality). After placing audio I do a build and it crashes out on random AC3 files now.
Does anyone know a solution to this issue?
Encore CS5 (version has all updates) PC 24gb ram 8 core processing
AuthorScripts have been deleted
Yearjoy

Could be either way. Actually, sometimes Encore is not able to handle the mismatch in audio and video duration and that is why it causes a crash or some other error.
Try matching the duration and then build. Hope this solves your problem.
Thanks,
Ramesh.

Encore Build

Hi Everyone
Just about to build a DVD in Encore and i ran a project check and in the check project box it said tha the Next and Previous are not linked but i cant locate these, can anyone point out where they may be, the menu that i used are the Crib Hd and the Crib HD sub Menu, everything looks good, except for that. It my fist build with CS6. I appreciate any help, Thanks.

The Crib Submenu will have a couple arrows on it that are prev/next buttons when it is used to create an index. Just delete them.
Edit: two little stars above the other buttons; with arrows that are kinda faint on my (laptop) screen.

Adobe Encore - Building a Blu-Ray Image

In Adobe Encore, you can build a BluRay Image, and a BluRay Folder. If I create a BluRay Folder, how do I burn it to a BluRay disk later? My computer is having trouble creating BluRay Images for some reason. They won't play after mounting them, or burning them. DVD Images work fine though.

You should ask in http://forums.adobe.com/community/encore/content
If Windows (you need to provide more information when you ask a question) see below... If Mac, I don't know
Read http://forums.adobe.com/thread/1322583 for notes on installing Imgburn WITHOUT any toolbar add-ons... Set Imgburn to use the slowest burn speed your drive and media will use... I set my burn speed to 1x and let Imgburn adjust to the actual minimum

Encore ~ building file system (sorting) access denied

I am working with a Windows 7 PC. I am trying to archive old video footage from 1982. I am used to Premiere but new to Encore. I tried burning this school play on standard DVD disk and it worked. Then I tried dual layer and my problems began. Tried to burn to DVD Folder to simplify and almost got there.
I suspect that part of the problem may be that I export to Encore. Put movie on timeline and am left with an orphan timeline. I have solved this by deleting the Premiere orphan. I notice that on my last attempt "Menu Item I" has been added in white to the main menu.
Antoin151

@John
"I am not 100% sure of this (like I said... only user so always Administrator) but I think this type of problem started with Vista... when Microsoft changed the rules of how programs are run"
Actually, this "rule" (not using the Program Files folder to store data) has been in place since Windows 2000. Microsoft just didn't enforce it until Vista and now Windows 7.
This really IS Adobe's problem, and is nothing more than lazy programmers and poor QA practices. In this particular case, the Encore CS4 application is writing to a log file located in the Program Files folder (as discovered through Sean's excellent detective work). There is no reason for a log file to be in the Program Files folder. Once this is known, one can easily create an exception (but shouldn't have to) for this one file without running the entire application with admin privileges.
Outside of the intial program installation, writing anything to a Program Files folder is a "no-no". This poor program design should have been caught by Adobe's programmers and at the very least found by Adobe's QA process. Testing applications running under a normal user account (no admin privileges), should be a standard baseline of any software development QA practice (starting with Windows 2000). Many software developers have gotten away with poor program design (i.e. writing data to Program Files folder) for many years now, but these poor programming practices are getting "outed" with Windows Vista and now Windows 7 enforcing "the rules".
Unfortunately, the Windows UAC (User Account Control) in Windows Vista and Windows 7 has gotten blamed for what is really poor programming practices from third party developers that should have know the "rules" since Windows 2000.

Audio balance greatly different in Encore CS3 after encoding 5.1 master track in Premiere Pro CS3

Hello! I'm wondering if anyone can offer some advice for my DVD audio problem.
I have a Premiere Pro CS3 project with a 5.1 master track that appears to behave correctly judging by the meters when I play it in PP. It also sounds reasonable (in a mixed-down fashion, I guess) on my PC system's speakers (L,R,LFE), and all rebalancing and panning seems to work well. However, once I export the master track to Encore using PP's SurCode Dolby Digital codec, the resulting audio mix is totally off. Here's what I get: both front channels play mainly out of the right front and center speakers, and the rear channels play mainly out of the left front speaker. I've tried all different settings, but I can't seem to change this. Well I've read that Encore just sends the audio mix straight through (the DVD trancode status is "Don't transcode"), but when I build the DVD and play it on both of my 5.1 surround systems, the results are just as bad as what my desktop PC speakers were hinting at. [Actually all DVDs that Encore builds are UNSUPPORTED on one of my set-top DVD players and they're both Panasonic! So first, I first have to copy the DVD using Nero and then the copy is accepted by all. That seems to have no bearing on my audio dilemma but I thought I'd mention it. I would love to know what Nero is doing right that Encore is doing wrong!)
Anyway, here's some background: I began to notice this problem with the audio balancing whenever a .wav music source is imported into PP as a stereo source. [A side issue here - I don't seem to be able to explain - or control - how one .wav file gets imported as stereo while another is imported as 5.1!] Anyway, as one would expect, since my master track is 5.1, the stereo track is automatically set up with a rebalancing tray with the puck set in the middle. The meters show that the source is stereo and the sound has been rebalanced across the master track. If I drag the puck around, the master meters behave accordingly. Then I import my video (.avi video clip) and that sound is imported as a stereo track. For that track, I drag the puck to the rear. Again, the master meters respond correctly. So far so good. But when I export to Encore, the resulting audio mix so completely wrong it can't even be explained as a 5.1-to-stereo downmix situation. The sounds that were supposed to come out of the rear channels are in front left and center (and deafening), overpowering the music that is only coming out of front right. And the rear speakers are silent unless I turn on Pro-Logic on my amplifier, which just confuses the issue. I didn't bother to check LFE as things were bad enough.
Where I DO NOT have the problem is when the audio file is imported as a 5.1 source (although it is just a stereo CD track ripped using Sony CD Architect). In that case, there is no rebalancing tray and the track meter shows only the L and R channels active, as expected. Ditto for the master track. Now if I go ahead and send the music to a stereo submix track and let that rebalance to the master, I see all channels active. But that results in the problem above after exporting to Adobe Media Encoder using SurCode and then importing the audio into Encore. If I don't remix to 5.1, the audio on the DVD is OK. But I would like to have the music come out of all speakers when there isn't a video soundtrack as there are many still pictures in the presentation.
So the question is, if I can rebalance and pan channels in PP CS3, why are the results coming out all wrong in Encore using SurCode? And how can I hear my project on DVD the same way I mixed in PP?
Any help would be greatly appreciated!
Doug Herbst
Holmdel NJ

Problem solved everyone!!!
Rebecca of Adobe support helped me identify the root cause: project was originally set up as standard (2-channel) and although it had evolved to a 5.1 project over time, it could never grow up to be anything other than a standard audio project. After you set up the new project, the setting that controls your audio is buried in the project somewhere. Changing your project settings to set up new 5.1 audio tracks for new timelines does NOT make the project 5.1! The real audio identity attribute set at birth is not alterable OR EVEN VISIBLE (even as a grayed-out project setting) although PP will allow you to set up and mix 5.1 audio tracks at will. So you may think you're working on a 5.1 project now, but you're only fooling yourself and PP goes right along with it. Even the .ac3 files you create via export are 5.1! But dare to build your DVD in Encore and all of your timelines are transcoded back to 2.0 instantly. Resistance is futile.
A new feature in PP CS4 will allow you to view, and even CHANGE, your project's audio identify from standard to 5.1. How sweet!
Well, I've devised a way to dig out myself out of this deep hole in CS3 and it worked, but I can't promise that it will work for everyone. (This assumes you own the Dolby Digital 5.1 codec from Minnetonka.)
1. Create a new Premiere Pro project as 5.1 audio from the get-go.
2. Import your suspected 2.0 project into this new 5.1 project and click each sequence to flesh out the timeline.
3. Re-export all audio as elemental streams using Adobe Media Encoder. Make sure you export the audio component of each timeline as Dolby Digital 5.1 and exactly - and I mean EXACTLY - the same way. To deviate the audio settings for each timeline is to ask for trouble, so I recommend setting up an audio pre-set that you can just click when you need it.
4. Create a new Encore project and import all original video assets and your new replaced and, hopefully, 5.1 audio assets into it.
5. In Encore, create a separate timeline for each pair of assets (.m2v and .ac3 for example). DO NOT ATTEMPT TO PLACE MULTIPLE PAIRS OF ASSETS ON THE SAME TIMELINE! For some unexplained reason, the build process will transcode the audio back to 2.0, and if you continue pack new 5.1 audio assets on the same timeline, you will get an error message "an input contract violation has occurred" because you now have 2.0 and 5.1 assets on the same timeline, even though you really don't know that and didn't ask for that to happen anyway. (Thanks to Bill Hunt who mentioned his habit of keeping the asset pairs on separate timelines in another thread - that suggestion was absolutely essential to the solution here.)
6. In Encore, check to make sure that all of your original video sychs up correctly with the new, true 5.1 audio. Link the end actions of each timeline with the next timeline to play in the correct sequence. Check your project for orphan timelines and other errors. Then, before you start building menus and start getting fancy, build a DVD and make sure it plays as 5.1 on your system.
Tip #1: while you're re-exporting and replacing the audio files, don't have Encore running. I've seen it gracefully and automatically re-import the replaced file once the export is done, but I have also seen it choke with the terribly descriptive "Encore has encountered a problem" message upon discovered the asset is not available while it is being replaced. Encore then continues to mark the asset as offline.
Tip #2: when re-exporting and replacing files, always select audio and video separately. For some reason, Encore will allow you to replace an .ac3 file when you perform an elemental audio export, but when you try to combine video and audio and both files exist, Encore will prompt you to replace the video, but immediately abort with an error that it cannot replace the .ac3 file, thus forcing you to delete the .ac3 component manually before trying again.
Doug

Artifacts in updated folios

Recently I have had significant issues with artifacts from older builds sticking around or new builds not updating at all.
The issue can almost always be fixed by updating the article again and redownloading the folio. The only problem is that this takes time. Especially with how slow the DPS servers have been the last few days.
I've been using DPS for over 18 months and it has only been since Sprint 23 that I have had this issue. Is this a known bug?

I have an article that I have uploaded and made modification to such as making it horizontal swipe only. I then download the folio to my iPad to test. I find an error, correct in the InDesign document, save the document, and then update the existing article. When I re-download the folio, the updates are not complete.
Please note that this does not happen all the time and I have found that closing InDesign, and restarting my computer can fix the issue (but not always). I have also noticed a correlation between days when uploads and downloads to and from the DPS servers are slower and the days this happens.
Thanks
-Scott

Premiere to AE to Encore

Hi, I have created a 1 hour film, using HDV footage which I want to send to AE to perform colour correction on the entire film and then send to encore to produce as a DVD. I am confused whether I should use Dynamic Link or export as files to transfer to each program, or a mixture of the 2 approaches. I am obviously new to CS5, so would appreciate any recommendations on this workflow. Thanks.

Yes, I realised that some of the transistions weren't moving over so I decided to export from Premiere Pro an MPEG 2 file which I imported into AE, made the colour correction, then opened Premiere and used dynamic link to reference this AE file and then sent it to encore through the dynamic link. It works, and I think it looks good, but the render takes about 10 hours (it is also downsizing at the encore build stage). So I am guessing there is a far more efficient way of completing this workflow??

Mac DVD Superdrive not recognized in Encore CS5

I'm trying to burn a DVD using Encore CS5 on my new Mac Pro. I already spoke with Apple to troubleshoot to see if it was the drive. It was not the drive. Therefore, there is a problem with Encore not recognizing the drive. In the destination window in Encore, where it says "Recorder" in the build tab, it says "None Found". Anyone know what the problem is?

Well, in the WINDOWS world some software will cause Encore to not be able to "see" a drive, so read the links below... I don't know if the same kind of thing happens in the MAC world
Things and Software to AVOID when authoring/burning a DVD
Start --> http://forums.adobe.com/thread/608660?tstart=0
#2 here has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941?tstart=0
Again in the Windows world, if the user can't or won't remove the offending software for some reason, the solution is to have Encore build the project to hard disk (folder or create an ISO) and then use 3rd party software to burn the folder or ISO to DVD
Added
In fact, just go ahead and tell Encore to write the project to your hard drive and then use other software to write that output to a DVD... if that works, you know that "something" is getting in the way of Encore being able to communicate with your drive

Blu-ray build: no video (solid red, green, etc image)

Hey everyone,
If this problem has already been addressed, could someone please point me in the right direction? I searched and didn't find anything similar, but wasn't too sure what to search for.
My problem: Everytime I build a blu-ray project in Encore, I am getting the same result; the video will play (according to the progress bar on the player), but the image is always a solid color, sometimes it's red, green, tan, black, apparently just random, but always the same color throughout the entire video.
I have tried so many different things at this point, I'm at a loss for how to proceed further. I've tried this with at least three different projects, all of which were created in Premiere. I have attempted both the dynamic link from Premiere to Encore and exporting the video first and importing into Encore later. I have tried transcoding as .264 and MPEG2 (I am not very knowledgeable about the settings, so I use the defaults). I have tried building the project in Encore as a blu-ray folder and as an ISO. I have burned to discs and played just the digital files on my PC.
The video always plays fine up until after it is exported from Encore (that is, it previews fine in Premiere, exported video from Premiere plays fine in players like VLC, and the video previews fine in Encore).And I have no trouble building DVDs in Encore with the same video, timeline, and all that jazz.
The only thing I haven't done yet is gone to the trouble of trying to reinstall Encore, which will be my next step if noone here has any suggestions. I am running CS6 with all recent updates. I have been testing the blu-ray playback in PowerDVD and a PS3.
Like I mentioned above, I'm not very proficient in video. If I left out important details, just let me know. Thanks in advance for any help!
Matt

When I play the m2ts file, it works fine in VLC and also in PowerDVD. That's interesting, but I'm not sure what that means?
If the actual m2ts file from the Encore build does not show the problem, but what I assume is the same file on disk (or in iso) shows the problem, what could cause such a problem? (I don't know.) The more frequent oddity is a problem on burned disk and not on iso or folder, which points to the burner, burn speed, or media. But that does not appear to be the issue here.
I can't find the example at the moment, but try creating a tiny bluray project and see if the problem occurs. If so, you can upload it for me to take a look.
For example, one menu with one button, linked to a 30 second timeline, using a sample of your material that is causing the problem. If that shows the problem, I would also try a bars and tones sample to eliminat your actual video - although I assume your video is part of the equation.

Layer Break Issues with Encore 2.0

I have a dual-layer project that is doing something strange:
When authoring the project I left the layer break to automatic. After writing an image for review, a few people complained that the layer break was in a bad location and some players were having trouble with it (high motion area of the film). So I re-wrote an image and this time told it to do the layer break manually. I chose a specific time to place the layer break.
These new DVDs now act as if there are 2 layer breaks in the video. The new location where I told it to place the layer break has a slight pause in playback, like the player is switching layers, but then at the original layer break location playback is pausing just like it did before.
I have checked the video file and it is fine and has no glitches in it. Is it possible there are two layers switches in the project (it doesn't make sense to me, but I have to ask).
Thanks for any help anyone can provide.
Mike

Mike.
What is happening here does seem to be a bug to me too.
There is - happily - a solution to the problem. A couple of them, actually. What one to use is going to depend on the final output your project needs to be.
You must reset the break yourself as well as remove the existing one. The problem is that once Encore sets an automatic break, this will remain set - whatever you may reset later on down the line. So you're going to need a copy of PGCEdit. This is freeware, and is available from http://download.videohelp.com/r0lZ/pgcedit/
To use this, export from Encore as a DVD Folder - and then load this folder into PGCEdit. Follow the internal instructions for changing/Previewing the Layer Break. It will allow you to remove the incorrect one & reset the new one. You'll need to use the CFH file though as I cannot remember off the top of my head the precise instructions. It's not too hard to do though. PGCEdit will automatically back up your unmodified files too - just in case. Then to create your replication masters, simply reload the modified folder into Encore "Build DVD" dialogue & write the DLT tapes.
If you're going to burn discs instead of replicating them, you can use the much simpler IMGBurn method.
Download this wonderful piece of freeware, and set it up so that the layer break is "Calculate Optimal".
Load your Encore folder. It will ask you where you want the break, and it will also allow you to preview the exact cell location too.
Set to where you want, burn the disc.

Artifacts in Encore Build

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