Artwork not appearing for content with Family Sharing?

OK, trying to figure out how the Family Sharing feature works with iOS 8. The scenario:
1. I have an iMac running OS X Mavericks and an iPad running iOS 8. Let's say my iTunes Store ID is [email protected] and my iCloud ID is [email protected] I am the "family organizer" in Apple parlance.
2. I set up a new iCloud ID for my daughter: [email protected]
3. From my iPad, I added [email protected] as a new family member and sent her an invitation. She accepted the invitation on her iPad.
4. I then synced her iPad to the iTunes library on my iMac, loading some movies and TV shows onto her iPad. All the content loaded ok onto her iPad. The content plays fine, but there is no artwork.
Anyone else having this issue. Am I doing something incorrect? Thx

I have the same issue - interestingly, I am able to see iTunes purchases. It's just app store purchases that aren't showing up.

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"Ask to buy" requests not appearing in notification center (family sharing)

I understand that if one misses an "ask to buy" request from a family member from the lock screen, it is supposed to be available in the notification center. However, these requests are not being logged in my notification center. There doesn't seem to be a setting in Settings to turn on or off these type of notifications.
Any idea why they are not appearing in the notification center?

Hi,
Same issue here. I've logged in and out of the AppStore and still the same issue. I have 3 kids, each with their own device, and each one is REQUIRED to "Ask to Buy". Neither my wife or I get any notification to approve. I've checked my Mac as well as the Family Sharing on both iPhone 6's and everywhere shows our family listings correct.
It cannot be THIS HARD to figure out. Apple must be having some issues, however this is extremely frustrating. No one can buy any apps?!??!?! You'd think they'd like to sell more stuff?!
Please help! Now my son needs apps for school and he cannot get them on his iPad. Even on the App store it says "approve on this device with parent" and that link won't work.
Thanks.

I wish to share my entire existing iTunes library-not merely purchased materials-with Family Sharing members. How do I do this

Family Sharing. iPad ios. v. 8.1 to iPad v. 8.1. How do I share entire content of iTunes library with family members?

You can't connect directly to the external drive, but should be able to use iTunes Home Sharing via the laptop.
http://support.apple.com/kb/PH1453

Problems with Family Sharing

I have not been able to get Family Sharing to work well with my child. I have set up Family Sharing where I am the organizer, my wife is a parent/guardian, and my kids are also in as family members. My youngest is under 13, so I set up an @icloud appleID for her for use on her iPod. No issues in setting it up but I am having two ongoing problems - my guess is that they are related;
(1) When I go to purchases on my iPhone, the following is at the top of the screen: "This iTunes account is set up to use Family Sharing with a different iCloud account than [email protected]" Where [email protected] is my daughter's appleID. I am signed into everything on my iPhone under my appleID, and she is signed into everything under her appleID on her iPod.
(2) She went to download a free app from the App Store. It prompted her to "Ask to Buy" and she selected send. I never received the notification to approve her "purchase" The only way to get the app on her iPod was for me to "purchase" it on my iPhone; she could then download it from purchases on her iPod.
From my searching the communities and other forums (1) seems to be a common problem, but I have not yet seen a global solution posted. (2) also seems to be prevalent.
Note that when my son went to purchase an App for the Macbook Air, I did received the notification.
Any assistance would be great.

Hey Charliebunny,
Thanks for the question. The following resources may help you grasp a better understanding of Family Sharing:
Family Sharing
http://support.apple.com/kb/HT201060
Sharing purchased content with Family Sharing
http://support.apple.com/kb/HT201085
Thanks,
Matt M.

Using Apple ID Balance with Family Sharing Enabled

I currently have 4 Apple accounts setup within my Family Sharing settings. All four are setup to use a shared payment method from my account. My primary account has a balance, yet any purchase made from a family member only uses the credit card. Only purchases I make deduct from my balance. Is there a way to have the shared family devices pull from the primary account's balance first before charging the credit card?

Hello MattPanton,
Lets see if we can isolate the issues with Family Sharing. Lets start with the Contacts issue. Now with Family Sharing, Contacts is something that is not part of what can be shared. You would be looking at things like purchases, calendars and the Find My iPhone features. So as far seeing the wrong contacts, check to make sure that your account is not signed in anywhere on her devices. To answer your other question about how to obtain someone else’s purchases you would need to navigate to the appropriate store, like iTunes and App stores, and navigate to the purchases area and you should see the option of the other person to see what you can download to your device. Take a look at the articles below and let me know if you need any thing else or further assistance.
Family Sharing
http://support.apple.com/en-us/HT201060
iCloud: Change iCloud feature settings
http://support.apple.com/kb/PH2613
Sharing purchased content with Family Sharing
http://support.apple.com/en-us/HT201085
Regards,
-Norm G.

Do my previous purchases get shared with Family sharing? If so how?

I have just turned on Family sharing. In photos i see a family share album, in calendar i see a family share calendar. What should i see in iTunes? there is nothing?
Also can i share previous iTunes store purchases?

Hi Scooplorimer,
For more information on what purchased content can be shared with Family Sharing and how to share it, you may find the information and steps outlined in the following articles helpful:
Which purchased content can I share using Family Sharing - Apple Support
Sharing purchased content with Family Sharing - Apple Support
Sincerely,
- Brenden

How does my family stream (not download) content using family sharing

Hi,
Our family previously used Home Sharing with an iTunes account on an iMac. We could pick up our family iPad and stream a movie from the iTunes shared library. How do I now do this with Family Sharing in ios8? - I can still stream like before as my apple id previously purchased all content, but not my other family members now. I don't want my 7 year old to have to wait hours while the movie they wanted to watch on the iPad downloads on to the device - I just want it to start streaming like it used to .... any help appreciated!
Thanks

As far as I know, family sharing should not affect home sharing and as long as Apple id is the same on ipad
in settings - videos (for movies) settings music( for music)
and on computer under home sharing - it should still work the same way.
Apologize in advance if I am wrong, I do not use family sharing and reason for that I feel it is a step back, not forward.

I have a problem getting with family Sharing on iphone 6 . Set up was complete but it does not show purchases.

I have a problem with Family Sharing on iphone 6+ (ios 8.1). Set up was complete but it does not show purchases on my phone or my wife's. Can any help me? Worked on my iPhone 5.

Hello, kinsnite.
Thank you for visiting Apple Support Communities.
Here is an article that I would recommend going through when experiencing this issue.
If you don't see your family's shared content
http://support.apple.com/kb/TS5449
Cheers,
Jason H.

Why can't I use PayPal with Family Sharing? Have a US Visa card but foreign address, and Apple does not seem to be able to cope with that (even though it is a multinational corporation). Could we lean on Apple to change this policy?

Paypal for Family Sharing - Why can't I use PayPal with Family Sharing? Have a US Visa card but a foreign address, and Apple does not seem to be able to cope with that (even though it is a multinational corporation). So I set up payment with Paypal, and it worked fine. Now I want to take advantage of Family Sharing, but Apple won't allow it. Could we lean on Apple to change this policy?

If you are not in the US then you cannot use the US store, the store's terms say that you have to be in a country to use it - if you are using the US store then you are risking having your account disabled.
In terms of feedback for Apple : http://www.apple.com/feedback/

ITunes not recognizing that my account is set up with Family Sharing

My Apple ID is clearly set up under Family Sharing in the iCloud settings on my Mac. On other iOS 8 devices it shows up under iCloud setting too, but when I open iTunes on the Mac and go to the Purchased content, it gives me a message that says "This iTunes account is not set up to use Family Sharing" when it clearly is. I've tried signing out and back in, but nothing seems to work.
Thanks

Hi hblud,
Thanks for the question. Based on what you stated, it seems like you cant get your content using family sharing. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you don't see your family's shared content
Thanks for using Apple Support Communities.
Cheers,
Mario

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Is DRM still present within the Apple Store with Family Sharing on?

It seems as though any album between 1998-2004 is not compatible with Family Sharing and ultimately doesn't download property. It will say it downloaded and it appears in my music library, but it won't play. Please help if you have a solution. I've been looking for ages.

Sullyrows,
If you purchased any songs from the iTunes Store before mid-2009, they were likely DRM-infected.
If you or a family member downloads a fresh copy, it too will have DRM. To play it, the computer must be authorized to the account from which it was purchased.
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In-app purchases in combination with family sharing

How about in-app purchases in combination with family sharing? Are these items being shared too?

Hello there Thezahir,
No, in-app purchases are not shared between members of Family Sharing according to this article:
Make in-app purchases
In-app purchases aren't shared with family members in Family Sharing. Learn what purchased content you can share using Family Sharing.
Thank you for using Apple Support Communities.
All the very best,
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Should I switch from shared iCloud account with wife to two separate accounts with family sharing?

My wife and I have always shared 1 iCloud accpunt between our our 5s phones, iPad, and an old 4s which is now just a toy for our toddler. With ios 8 I am not sure if it is possible or practical any more. We do it to share purchases and the photo stream and a Google calendar.
With ios 8, it seems to be impossible for both of our phones to share their location. From what I can tell, only 1 device at a time on the icloud account can share its location. Is that a correct assumption? And icloud no longer gives the option for each of us to sign into separate itunes accounts on find my friends. We are forced to sign in with our 1 shared iCloud account. So we can no longer use find my friends to see each other's location.
So has ios8 rending sharing an iCloud account useless? I'm wondering if we now need to have separate accounts and link them with family sharing. Will we lose the benefits of having our 1 shared account? I just wanted to make sure we wouldn't lose anything if I set her up with a new account and linked it with family sharing.

I have lots of questions about this and other things too; I have been sharing my account with my wife and daughter for years through 10s of iPhones and iPads and with the introduction of IOS8 we are having lots of new and not so fun problems.
As to your question about location. I have three iPhones and one iPad using the same account now (on IOS 8) and all four devices show up with Find my iPhone. My wife's was not showing up today but I went in and turned on the new feature "Send last Location" and all of a sudden her phone was able to be found again. Not sure if that will solve your problem but just wanted you to know that I have the four devices all showing up in Find my iPhone with a shared account.

Issue with Family Sharing and unshareable apps

My husband and I just upgraded to iPhone 6's with iOS 8.0. Previously, we both used my Apple ID for all app purchases on our old phones. With iOS 8.0, we turned on the Family Sharing feature. We would both like to install the mobile app for our bank (TD (Canada)). With Family Sharing turned on, this app is listed as one of my purchases. However, it is also listed as "unshareable". I can install the app on my phone, but when my husband tries to install the app, he gets a message saying that the app has already been purchased using a different Apple ID and cannot be installed on his phone. Note that on his phone, he does not even see the app under my purchases when he goes to App Store | Updates | Purchased. However, if he searches for the app in the App Store, instead of a "FREE" button, he sees the iCloud download icon.
Has anyone else run into this problem and figured out how to fix it, or is this just an iOS 8.0/iTunes/App Store/iCloud bug? It actually does not make sense that a free banking app would be "unshareable" under Family Sharing in the first place since several members of the same family will most likely use the same bank.
Thanks for your help!

I have the same issue. I spent an hour on the phone with Apple and they don't have a clean fix for it. The issue seems to be with apps that developers have not yet set the Family share-able flag as yes or no. They said that when developers update the flag this will resolve itself. Meanwhile, if in the app store the details of the app under Family Sharing it says "Not Available" it will be an issue. I found a reasonable workaround for this particular issue by hiding the original purchase and "re-purchasing" as follows: Disclaimer/Note: Not all Apps are share-able, (even free ones.) If the app you are trying to deal with is an actual paid for app, you will be buying it again! Better to wait until the core issue gets fixed, unless you are willing to pay for it again.
1. On a PC or Mac, in iTunes, have the original purchaser log in to the iTunes store, then under Quick Links click on Purchased. Click on Apps at the top and find the app that is at issue. (Hint: The apps are not necessarily listed under the obvious app name. I was looking for Colorspot from SherwinWilliams, and found it under SherwinWlliams, not Colorspot.) Once you find the app, hover over it and click on the X in the upper left corner to hide it. Do this for all the apps that are at issue. (See Disclaimer/Note above)
2. On the iOS device that is having the problem, close the App Store app. (If you have many apps at issue you might make a list, or take a screenshot first)
3. On the same iOS device, find the app and delete it. (not ideal but it works!). Once you have all the apps at issue deleted, reboot, and make sure you are logged in to the iTunes store as the secondary "purchaser", (If you are logged in as the original purchaser you probably wouldn't have the issue in the first place, although to me that means going a bit backwards and not really using the Family Sharing program.)
4. Open the App store app, if you started the whole process with an app that wouldn't update, confirm that the app is no longer listed.
5. Search the store for the problem app as though it was a new purchase (at this point it is.) Once found, it should be listed with the "Free" or a "price" icon. If it shows the cloud and download arrow icon the hiding you did in step 1 hasn't updated yet. Wait awhile longer. (Reboot again? Re-log into store again?) (Also note here, that a properly shared app will show the cloud/download arrow icon and would be download-able without issue.) If it shows as Update, it hasn't actually been deleted from the device. If all is well, you should be able to proceed with a typical "purchase" of the item. (See Disclaimer/Note above) If the family member has multiple devices, repeat 2-5 for each device.
If you have multiple family sharing members wanting the app you will have to repeat step 1, hiding the purchase in each iTunes account until all family members have gone through the re-purchase process. After fixing all of their devices, each person can go back into iTunes, click on Account under Quick Links, go to iTunes in the Cloud section, Hidden Purchases line, click Manage, and unhide the hidden apps. This would be important for future sharing when the bugs get worked out.
Good luck!

Artwork not appearing for content with Family Sharing?

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