Artwork Shows up on Mac, iPad, iPhone, but not Windows
My main iTunes library resides on my home Mac. I access the library via an iPad Air, iPhone 5S, and a Dell PC running on Windows 7 Enterprise.
All of the songs have album artwork. All of the artwork shows up on the Mac, the iPad, and the iPhone. Much of the artwork does not show up on the Windows machine. The Mac & Windows box are running the most up-to-date version of iTunes.
I have tried enabling and disabling iTunes Match on the Windows machine. I've also completely uninstalled iTunes and removed all associated files from APPDATA, then reinstalle iTunes. No joy.
Our organization has a policy that doesn't permit the Bonjour service to run automatically. I have to restart it every morning when I come in. It used to be that restarting the Bonjour service and restarting iTunes would cause most, but not all, of the artwork to appear. Now that trick no longer works.
Any suggestions? Thanks!
Hi there Kenneth Kirksey,
I see that you are seeing some issues with the song and album artwork in iTunes Match. I have an article for you that can help you troubleshoot this issue, and it can be found below:
Songs or albums are missing artwork
If some songs or albums downloaded to an iOS device from your iCloud library are missing album artwork:
Make sure you have the latest version of iTunes. You can download the latest version for free.
Launch iTunes on your computer.
From the iTunes menu, choose Advanced > Get Album Artwork.
Once iTunes has completed processing the album artwork, you'll need to update iTunes Match.
From the iTunes menu, choose Store > Update iTunes Match.
Once iTunes Match has finished updating, launch the Music app on your iOS device.
Locate the songs that are missing artwork, and delete them from your device by swiping left over a song.
After you've deleted the song, download the item again from your iCloud library by tapping on the download icon.
How to troubleshoot iTunes Match - Apple Support
https://support.apple.com/en-is/HT204406
Thanks for coming to the Apple Support Communities!
Cheers,
Braden
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