As identify why the calls are been abandoned

Hi Guys,
My Customer have the solution with UCCX 8.0(2) and CUCM 8.6 (2). The Contact Center is presenting any call abandoned. I know that this can be related the:
1. For ICD calls, a call is abandoned if it is not answered by an agent and the caller hangs up or is disconnected.
2. Abandon call with an Agent Name - Means an Agent was selected, but before they could answer, the caller hung up.
3. For IVR calls, a call is abandoned if it does not get past the workflow step that sets the handled flag.
My question is: What parameters in RTMT (UCCX and CUCM) I have that set to identify the reason this calls abandoned?
Thanks,
Wilson

Hi Aaron,
To verify as I identify the calls abandoned I need set the what parameters in RTMT? This is my question.
Thanks,
Wilson
Aaron Harrison escreveu:Can you identify which parameters you are talking about?Aaron Harrison escreveu:
Can you identify which parameters you are talking about?

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