As of 6pm 7/11 NOTHING works. Website login, App login... nothing

Really?  Why is this happening. Nothing is working. Keep getting error messages when I log into the app saying: "WARNING: No groups returned from Server. No devices or custom views will be visible"  ... been getting this message now for over 2 hours. Me and 2 other of my friends that have the system are getting the same message. Why does the biggest telecommunication company have things like this happen?  Do you not have failsafe's set in place to prevent this. This is simply unacceptable for this to happen for a security system provided by such a huge company.  How do I know if I was away and someone broke into my house that ATT would even get the message.  How often does this happen and I never even noticed because I didnt check the app?  Edit:  I just hung up the phone after holding 57 minutes and no one picking up. Hope they have more people in their monitoring center...

So beyond frustrated with att digital.
Att digital called me yesterday stating my system was down. I needed to unplug it. Well, I have unplug my system. I have searched for the plug - can not find it. The wires are in the wall!
Was told if someone comes out to fix it - $99.99
Was told to get out of contract - $234.00
Then a lady instructed I legit keypad off wall. Now, security system states it's been tampered with. Now I can't reach anyone!!!!!!

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