As soon as I open Firefox it crashes, even in safe mode. I've tried all the options to fix the problem but to no avail. My crash report number is: 1326236186. I hope this helps!
Firefox crashes as soon as I click on the icon. Even in safe mode. I've tried all options of resolving this problem but nothing is working. I really hate using Safari and Chrome. Please help!
Scan your computer in safe mode for bots, malware, trojan's and viruses. Remove any Found and reboot. If Problem still exists, go to control panel, add/remove programs remove firefox. and then download and reinstall firefox. Remember to always close as many running programs like messangers and widgetts when installing any program. This should fix your problem. only other option is to do a system restore to when you were not having any problems, this works 90% of time.
Similar Messages
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Firefox cannot load certain websites and I've tried all suggested options to fix the problem.
I cannot load certain websites (my bank, some public/civic offices, etc.) on Firefox or Internet Explorer (I usually use Firefox) and have tried all the suggested options in Firefox Help to remedy this problem: clearing cache and cookies, making sure no proxy is selected, allowing cookies). How do I fix this? I use a broadband internet connection that is shared.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
<b> To Enable SafeMode </b>
*You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
*''Once you get the pop-up, just select "'Start in Safe Mode"''
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
* https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
Please help! Both wi-fi and 3g not working on my iphone 4. I have tried all that i thought to resolve it but to no avail. Its been 5 days now and i can't have internet access, whats the need of have a smart phone with no internet access, really frustrating! pls help.
It may be a hardware failure, but start here: http://support.apple.com/kb/TS1559
As hardware failures go, WiFi chip failure is a common one. 3G is completely separate, however. -
Can't Boot after crash, even in safe mode!
My Mac froze while idle with Lightroom open. It may have hung while remotely copying something off an external hard drive.
But now it won't boot even in safe mode with all USB peripherals detached (including the hard drive that I might have been copying from).
In and out of safe mode, I get the same behavior. After the sound and the grey apple appear, there is also a progress bar, which I don't recal seeing before. It takes about 30 seconds and the progress bar advances about 10-15% of the way and then just power's off.
Is it the main disk drive?
This is an iMac that is several years old with all of software update applied. I don't believe that any software updates were applied recently. I assume that the 10.6.3 update was installed.
Is it the main disk drive?I had the same problem on my MacBOOk Pro and iMac on 14th April - i had to reformat the harddisk and could restore from my Timemachine backup to the last 10.6.2 state only. Both happended after updating to 10.6.3. But my laptop was sluggish. Based on feedback, I reformatted my hard disk and carried out a fressh installation from my snow leopard disk (10.6) and updated it to 10.6.3 using the 10.6.3v1.1 combo update about a week back. The machine was definitely faster - but yesterday, the same problem reoccurred - the machine froze and would not boot even in safe mode. Repairing the hard disk using the boot CD did not work either. Just now I reinstalled Snow leopard from the OSx CD - it has replaced the OS and left all apps and data intact. I have upgraded it to 10.6.2 only.
My desktop iMac has been running without problems on 10.6.2 for the last 3 weeks. In my opinion, the problems of freezing (reported by others) and this one here are all related to boot sector corruption due to some problem in 10.6.3. There have been some reports suggesting that after 10.6.3, the CPUs are heating up more. The CPU temp was close to 70 deg C when on 10.6.3 - it maybe that some change after the update makes the processor overrun leading to this boot sector corruption - it generally happens slowly over days or weeks slowly accumulating to a break down point.
My suggestion from my experience over the last one month, is stick to 10.6.2 - don't update to 10.6.3. I am hoping Apple will fix the problems in 10.6.3 update soon. -
Ever since I installed the latest Firefox update, the minimize, restore, and close buttons are visually missing, though their functions are still present.
I have also started to have one of those dialog boxes asking whether or not I would like to allow a program to make changes to my PC come up when I open Firefox.Check that Firefox isn't set to run as Administrator.
Right-click the Firefox desktop shortcut and choose "Properties".
Make sure that all items are deselected in the "Compatibility" tab of the Properties window.
* Privilege Level: "Run this program as Administrator" should not be selected
* "Run this program in compatibility mode for:" should not be selected
Also check the Properties of the firefox.exe program in the Firefox program folder (C:\Program Files\Mozilla Firefox\).
If you can't make the changes then you need to start Windows Explorer as Administrator. -
When I open Firefox, my computer goes into safe mode. How do I fix this problem?
When I open Firefox to do some browsing, my computer goes into safe mode. When I close Firefox browser, then it goes back to normal. I know there has to be a simple fix, but I have not found it.
Check that you do not run Firefox in compatibility mode or with a reduced screen resolution.
You can check that in the "Compatibility" tab in the Properties via the right-click context menu of the Firefox desktop shortcut.<br />
Make sure that all items are deselected in the "Compatibility" tab of the Properties window.
*http://kb.mozillazine.org/Screen_resolution_changes_when_launching_application -
Firefox has consistently crashed when adding attachments in Yahoo mail. For a while Firefox would crash immediately when I clicked "attach." Then, for a while it would allow me to upload files if they were located in a folder that the Yahoo mail application opened when I clicked "attach," but if I tried to navigate to a different folder, I would crash when I clicked on the root user folder. I then updated Flash and tried Firefox in safe mode, and now Firefox (in safe mode or not) is again crashing as soon as I click attach in Yahoo mail. My system is as above, Mac OSX Tiger (10.4.11) on an original Mac Pro, all stock parts (I had added some aftermarket RAM but removed it some time ago, before these crashes started). Firefox does NOT generate a crash report dialog when I restart.
can't make much of this crash log but try this. when you get to the smtp server page in setup assistant hold option while clicking "create" or 'continue". this will skip the actual server validation and might prevent crashing.
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Firefox crashes, even in safe mode, under certain circumstances.
I'm using up-to-date Ubuntu Linux, other details below.
Firefox crashes, in or out of safe mode, when I do any of the following:
* right click (crashes on-click);
* view flash media (crashes once plugin container opens);
* try to use any of the file/edit etc menus (crashes when i click somewhere in this area);
* open about:tabs or about:config (crashes when i hit enter after typing into url bar);
* when i try to edit anything in about:config (crashes when i right-click);
* open any bookmark from my bookmarks toolbar (on-click).
In case it's related, thunderbird crashes soon after startup, i.e. once the GUI has opened and it starts checking my IMAP folders for mail.
It appears that for most purposes firefox will work indefinitely unless I do something I've mentioned above.
The extensions I run include X-marks and downthemall, but there may be more - I don't appear to be able to check without crashing the program.Unfortunately the linked crash report is empty (@ EMPTY: no crashing thread identified; corrupt dump) and doesn't include any data, so it is not possible to find the cause of the crash.
See:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes
Did you recently submitted other crash reports that do show a crashing thread?
If you have submitted crash reports then please post the IDs of one or more crash reports (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).<br />
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.<br />
You can open the <b>about:crashes</b> page via the location bar, like you open a website.<br />
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter -
Firefox crashes (even in safe mode) after updating
Hi
Please can someone help me.
For quite some time now, the firfox ive been using is version 3.6 something i think. Every time i update my firefox e.g. updated to v8 now, it crashes. I try reinstalling, opening in safe mode. Nothing works.
The firefox im using still looks like the old one. Ive never been able to update to the new style (Orange Firefox button in top left corner)
I would appreciate it if someone could tell me what the problem is or how to find out exactly whats causing the crashes.
For the time being i am reinstalling the last wroking version of Firefox that i have downloaded.
Latest Crash ID: bp-54bd7d29-fc36-4d7b-aef0-f7b662111109
Thank youCan anyone help?
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I'm running a Toshiba Satellite laptop that was originally running Windows Vista 32-bit, but was upgraded by me to Windows 7 32-bit. On Windows Vista, all I would run was Firefox. I loved it!!! On Windows 7, I've noticed that Firefox kept hanging whenever I would try to download a file...from anywhere. I got so frustrated I went to try several different browsers. They all worked extremely quickly, whereas Firefox was working so slow, I could click on a link to a page, go get some lunch, come back and it still be trying to load the page. This was drastically unusual for Firefox. I used the other browsers and everything was fine for a week and then Windows Explorer started going down every few seconds. I went to the windows 7 forums and started looking. There were several suggestions on how to fix the problem, none of which worked for my compy. I tried restarting the compy in safe mode. That didn't help. I turned off every startup program except for the essentials and that DID work in keeping Windows Explorer from restarting. I then dove into the tedious task of trying to discern which 3rd party program was the offender. I removed everything from my compy that had been downloaded in the last ten days (well before the windows explorer issue, but not before the firefox issue). That didn't work either. I tried replacing an explorer file, which didn't work either. There were several other things I tried, as well, but nothing worked. Then, I saw a post that Firefox had caused the problem for one person. I went in and did as was suggested and completely removed Firefox and all associated files. Unfortunately, this worked. I haven't had any more trouble with windows explorer restarting. My big problem is, however, I can't run Firefox!!! And I LOVE Firefox!!! It's spoiled me! I hate Internet explorer, which is what I'm forced to run now. I've tried Safari and Google Chrome and don't like either one of those, either. I want my Firefox back! But if it's not working 100% it's less frustrating to be forced to live with the Internet Explorer. I'm going insane, here! Does anyone have any suggestions? I tried clearing out browser history, changing download files and a couple of other things and nothing worked with the Firefox to get it going better before I started having the Windows Explorer difficulty and had to completely erase the Firefox program. If I've missed any info, please don't hesitate to ask!! I'm happy to supply whatever I know about the issue!!
uninstalled firefox ....deleted all files still remaining under mozilla firefox directory in program files ... to avoid having to reprogram all my settings, reisntall all addons as well .. I did not remove anything from mozilla firefox that is stored in either appdata or under the windows users directory (if any)
... the as suggested reinstalled the latest version of the firefox browser using the link you provided in the email ..; tested and several issues still remain present and unresolved ....
so please this is urgent or I will have to jump browsers and start using chrome .. because we work 14 hours a day 6 (sometimes 7) days a week, to get ready for the launch of our newest venture and we cannot lose that much days on browser related issues ... so please instead of putting me through week long step process .. of do this .. do that .. can you please actually look into the issue from your end .. I use firefox for so many, many years thta I deserve this kind of support .. thnx Robert -
Firefox Crashes, Even in Safe Mode
I've uninstalled it and then tried again, a few times. It crashes within a few minutes. I'm on Windows 7 Home Premium.
AdapterDeviceID: 0x9712
AdapterVendorID: 0x1002
Add-ons: hootsuite%40hootsuite.com:1.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:26.0,jid0-raWjElI57dRa4jx9CCiYm5qZUQU%40jetpack:3.0.12.1,firefox%40ghostery.com:5.1.0
AvailablePageFile: 10181140480
AvailablePhysicalMemory: 4077809664
AvailableVirtualMemory: 3871985664
BuildID: 20131205075310
CrashTime: 1391524052
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1387216090
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9712, AdapterSubsysID: 143f103c, AdapterDriverVersion: 8.770.2.2000
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 694
StartupTime: 1391523932
SystemMemoryUsePercentage: 33
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: https://www.facebook.com/groups/134355849948317/704869766230253/?comment_id=704875826229647&ref=notif¬if_t=group_comment_reply
Vendor: Mozilla
Version: 26.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
useragent_locale: en-USthanks for reporting your crash IDs - this crash is triggered by a module named sprotector.dll, which is usually related to adware/malware on a pc. please try these steps:
# go into the system control panel and uninstall toolbars and suspicious software, you don't know which purpose it has (like BrowseToSave, Continuetosave, SaveShare, SafeSaver, WebSearch, SimpleSpeedy, MagniPic and others).
# [[Reset Firefox – easily fix most problems|reset firefox]] (this will keep your bookmarks and passwords). afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
# finally run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] to make sure that malware isn't present in other places of your system as well.
if the crashes still occur afterwards, please update to firefox 27, which is going to be released later today and should block the sprotector.dll library (see [https://bugzilla.mozilla.org/show_bug.cgi?id=957258 bug 957258]) -
After installing SP1 Firefox quit working and Internet Explore quit working. I can only use Chrome as a browser at this time.
See:
*http://kb.mozillazine.org/Browser_will_not_start_up
A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
Do a malware check with some malware scanning programs on the Windows computer.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked -
Firefox 22.0 crashing even in safe mode. Have Adobe 11.7. Updated plugins. What's next?
AdapterDeviceID: 0x27a2
AdapterVendorID: 0x8086
Add-ons: donottrackplus%40abine.com:2.2.8.307,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:22.0
BuildID: 20130514181517
CrashTime: 1369241255
EMCheckCompatibility: true
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1369239483
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x27a2GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: beta
SecondsSinceLastCrash: 816
StartupTime: 1369241231
Theme: classic/1.0
Throttleable: 1
URL: http://www.godaddy.com/
Vendor: Mozilla
Version: 22.0
This report also contains technical information about the state of the application when it crashed.If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
*You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
Does only the Firefox 22 version crash or also the current Firefox 21 release?
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox -
After update Firefox crashes, even in safe mode and profile manager
I don't use Roboform and Trusteer.
AdapterDeviceID: 0116
AdapterVendorID: 8086
AvailableVirtualMemory: 4022325248
BuildID: 20111104165243
CrashTime: 1321003469
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1320907104
Notes: AdapterVendorID: 8086, AdapterDeviceID: 0116, AdapterDriverVersion: 8.15.10.2253
Has dual GPUs. GPU #2: AdapterVendorID2: 10de, AdapterDeviceID2: 0df5, AdapterDriverVersion2: 8.17.12.6594D2D? D2D+
DWrite? DWrite+
D3D10 Layers? D3D10 Layers-
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 89
StartupTime: 1321003468
SystemMemoryUsePercentage: 45
Throttleable: 1
TotalVirtualMemory: 4294836224
URL:
Vendor: Mozilla
Version: 8.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6-serviceprovider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP-serviceprovider : 2 : 1 :
RSVP UDPv6-serviceprovider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP-serviceprovider : 2 : 2 :If you do not have Rapport or Roboform, then we need to have a crash report ID.
When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.<br>
See https://support.mozilla.com/en-US/kb/Firefox%20crashes -
firefox3.6.3 crashes when started. before the .3 update it didn't crash. un/reinstalled completely - only essential addons - still crashes. flagfox doesn't install.numberous crash reports sent. using XP3. i have multiple browers. what's up? also firefox now uses alot of cpu time. thanks
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB6.5; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MSN Optimized;US; AskTB5.3)Hello A. Turner.
You may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] and select ''Disable all add-ons''. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.
If you want support for one of your add-ons, you'll need to contact its author.
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