AS2 after change of certificate no inbound communication

Dear all,
the AS2 certifcate nearly ended, so we installed a new one. We send the public certificate to our customer. He installed the certificate, but the inbound communication is not working yet. The outbound communication is working.
The error messages from AS2 are:
Error in unkown channel: Alert triggered. 403 - com.seeburger.as2.exception.AS2PluginException: Failed to get inbound configuration from DATABASE. [7/27/10 8:55 AM]
Error in unkown channel: (No session available) >> Error type: COMMUNICATION_ERROR >> Error date: 7/27/10 8:55 AM >> Description: 403 - com.seeburger.as2.exception.AS2PluginException: Failed to get inbound configuration from DATABASE. [7/27/10 8:55 AM]
Error in unkown channel: (No session available) >> Error type: LOGICAL_ERROR >> Error date: 7/27/10 8:55 AM >> Description: Inbound communication from 5010793000014 to 4046423000001 not allowed: com.seeburger.as2.exception.AS2PluginException: Failed to get inbound configuration from DATABASE. [7/27/10 8:55 AM]
Can you help me on this issue. It is the first time we changed the certificate. The communication was working well with the old certificate. Is anything on our side missing?
Thanks and best regards
Frank

Hi Ravi,
This is really a useful information.
We have received a certificate file from our partner as you have mentioned.
I am in contact with BASIS colleague and trying if he could do it.
I would update the thread once it is resolved.
Thanks.
Best Regards,
Shweta

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    anyone has idea what's going on?
    thanks.

    Melany,
    Sorry for the delay,
    I have had a look at bugs etc.
    The only one I can find that may be related is:-
    Change MGCP gateway Domain Name only reset endpoints not whole gateway
    CSCsg39923
    Description
    Symptom:
    Incoming and outgoing calls over an MGCP gateway fails randomly after changing gateway's domain name in CallManager. Sometimes caller receives dead air.
    Conditions:
    The administrator changes the gateway domain name in CCM without stopping Gateway's mgcp service.
    Workaround:
    Reset or reload the gateway.
    Further Problem Description:
    The proper way of changing a gateway's domain name is:
    - Stop Gateway's mgcp service (gateway command: no mgcp)
    - Chnage the domain name in the gateway and in CCM.
    - Start Gateway's mgcp service (gateway command: mgcp)
    Customer Visible
      Save Bug
    ">
    Save Bug
      Open Support Case
    ">
    Open Support Case
    View Bug in CDETS
    ">View Bug in CDETS
    Was the description about this Bug Helpful?
    (0)
    Details
    Last Modified:
    Nov 2,2012
    Status:
    Fixed
    Severity:
    3 Moderate
    Product:
    Cisco Unified Communications Manager (CallManager)
    Support Cases:
    2
    Known Affected Releases:
    (1)
    4.2
    Known Fixed Releases:
    (4)
    6.0(0.9901.37)
    6.0(1.1000.37)
    7.0(0.99999.65)
    1.0(0.98000.42)
    Download software for  Cisco Unified Communications Manager (CallManager)
    Support Cases:
    (2)
    Support case links are not customer visible
    Related Bugs
    Bug(s)
    Community Discussion on CSCsg39923 - Cisco Support Community
    Regards,
    Alex.
    Please rate useful posts.

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