AS2 Error 403 Forbidden

Hello,
We have a change in IP at our end and hence asked our partners to adjust the same at their end.
They have confirmed that they are using the new IP now (URL is same) and it is activated on their firewall.(Only one partner has this problem,others can send messages to us using new IP)
Still,they are not able to send anything to us and get 403 forbidden error.
They are able to receive messages from us.
We have confirmed,there is no change in AS2 IDs,Message subjects at their end and XI configuration(sender agreement,etc) at our end.
This scenario used to work fine till we had this IP change at our end.
Kindly let me know what could be wrong ?
Thanks.
Regards,
Shweta

Hello Prateek,
Please find below the reply from them:
Yesterday we received a mail from you asking us to change your IP address
abc.com  123.45.67.89   to the new address 123.45.67.87
We changed this IP address in our system but we were not able to connect to your AS2 system via this IP
After that we received a mail from you that we are still sending via the old IP address.
We checked our system again and tried to send with the new IP address.
We received an error from the your AS2 system.
Error sending document over http to host [http://abc.com/SeeburgerAS2/AS2Server], status code [403], reason [Forbidden], response from server [<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-US" lang="en-US">
*<head>                *
After checking our firewall and  trying to send the data again we received the same error
We decided to switch back to the old situation but we received the same error again.
So currently we are not able to sent any data to you
However we are able to receive data from you
What can we check further?
Thanks.
Regards,
Shweta

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