ASA-SSM-40 Installation - Unresponsive

Hi,
We are trying to Install a new IPS module into our exisiting Cisco ASA and we are getting
Unresponsive Module not suppported
Please have a look at the sh ver and sh module in the attachment

The SSM-40 requires one of the later 8.0 versions or 8.2 versions on the ASA.
Try loading the latest 8.0(4) version on the ASA.

Similar Messages

ASA-SSM-10 Unresponsive

Hi,
I've installed an ASA-SSM-10 module into my ASA 5510 firewall but it's in "Unresponsive" state. I tried to reset and recover the module but nothing seems to work. Below you may find information about the system and details about what I did. Any help is greatly appreciated.
Firewall:
ASA5510-K8, 1024 MB RAM, CPU Pentium 4 Celeron 1600 MHz
Internal ATA Compact Flash, 256MB
System image file is "disk0:/asa843-k8.bin"
Device Manager Version 6.4(3)
IPS Module:
ASA 5500 Series Security Services Module-10 ASA-SSM-10
Hw Version: 1.0
Sw Version: 6.2(2)E4
SSM Application Version: 6.2(2)E4
I have 2 IPS images at my TFTP server:
IPS-SSC_5-K9-sys-1.1-a-6.2-2-E4.img
IPS-SSM_10-K9-sys-1.1-a-7.1-5-E4.img
I tried the command: hw-module module 1 reset
At first module status changes to "Inıt" but after then it goes back to "Unresponsive"
I used the command "hw-module module 1 recover configure" for 2 different images mentioned above by the same order and then tried:
"hw-module module 1 recover boot"
Module status changes to "Recover" and stays like that for hours. I've waited for 2 hours for 2 different images. And then I issued the command: hw-module module 1 recover stop and the module goes back to "Unresponsive" state.
The Module's network interface is connected to the same switch where the TFTP server is connected. When I run a sniffer on the TFTP server (Linux, tcpdump), there's no TFTP activity. But I can use this TFTP server from ASA (Connected to the Inside interface).
ASA Inside interface IP Address: X.X.X.1
TFTP Server IP Address: X.X.X.8
"show module 1 recover" command output:
Module 1 recover parameters...
Boot Recovery Image: Yes
Image URL:           tftp://X.X.X.8/IPS-SSC_5-K9-sys-1.1-a-6.2-2-E4.img
Port IP Address:     X.X.X.2
Gateway IP Address: X.X.X.1
VLAN ID:             0
(There are no VLANs used on this network.)

Thanks for your response. As I mentioned earlier in my email, I tried 2 different images (IPS-SSC_5-K9-sys-1.1-a-6.2-2-E4.img and IPS-SSM_10-K9-sys-1.1-a-7.1-5-E4.img) without any success. Since there are no packets coming from IPS on the TFTP server, I think the problem is something else.
When I run the "debug cplane 255" command, I see some errors mentioned below:
asa(config)# debug cplane 255
debug cplane enabled at level 255
asa(config)#
cp_connect: Connecting to card 1, socket 3, port 7000
cp_connect: Error - cp_connect() returned -1
cp_check_connection: handle -1, conflicts with connection 1 (-1)
cp_check_connection: handle -1, conflicts with connection 2 (-1)
cp_check_connection: handle -1, conflicts with connection 3 (-1)
cp_update_connection: Error updating connection_id 0
Is this a hardware issue?

Update ASA-SSM-CSC-10 module

Hi,
I'm not able to update (reinstall) a ASA-SSM-CSC-10 module. I used the CLI-Command : "hw module 1 recover boot". But the module is still in the Recover-mode.
Output from CLI (I used the image: csc6.1-b1519.bin):
Slot-1 890> !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Slot-1 891> !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Slot-1 892> !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Slot-1 893> Received 59944272 bytes
Slot-1 894> Launching TFTP Image...
sclfw002# sh module
Mod Card Type Model Serial No.
0 ASA 5510 Adaptive Security Appliance ASA5510 JMX1032K16L
1 ASA 5500 Series Content Security Services Mo ASA-SSM-CSC-10 JAF10290481
Mod MAC Address Range Hw Version Fw Version Sw Version
0 0018.195b.e68d to 0018.195b.e691 1.1 1.0(11)2 7.2(1)
1 0018.7317.b44a to 0018.7317.b44a 1.0 1.0(11)2
Mod SSM Application Name Status SSM Application Version
Mod Status Data Plane Status Compatibility
0 Up Sys Not Applicable
1 Recover Not Applicable
Could anybody help me?
thanks
Reto

Are you able to stop the recovery from continuously running? Use "hw-module module 1 recover stop" to end it. Then try to reset it again (hw-module module 1 reset).
If the module become unresponsive due to too long running in recover mode, big chances you need to reset the ASA. But try to reset/shut it down via ASA CLI first before decide to shutdown/powerup the whole box. This may be inevitable. During shutdown, remove the module, and power-up the ASA. Insert the module once the ASA is properly running, and check the status/mode again.
Start the boot recovery process again, recover configure if necessary. If you need to stop it, issue "hw-module module 1 recover stop" within 45sec after the recover boot/configure started.
HTH
AK

ASA-SSM-10 Signature Update Errors Messages

Hello,
I am getting error messages on ASA-SSM-10 IPS. It has following configuration:
Model:   ASA-SSM-10
Hardware version:   1.0
Firmware version:   1.0(11)5
Software version:   7.0(7)E4
App. version:       7.0(7)E4
Here are error messages:
evError: eventId=1334244240891143986 vendor=Cisco severity=error
originator:
    hostId: sensor
    appName: mainApp
    appInstanceId: 357
errorMessage: No installable auto update package found on server name=errSystemError
evError: eventId=1334244240891141857 vendor=Cisco severity=error
originator:
    hostId: sensor
    appName: mainApp
    appInstanceId: 357
errorMessage: could not parse cisco-locator-server response name=errSystemError
evError: eventId=1334244240891142089 vendor=Cisco severity=error
originator:
    hostId: sensor
    appName: collaborationApp
    appInstanceId: 489
errorMessage: A global correlation update failed: Receive HTTP response failed [3,212]
Messages, like this one, in the category - Reputation update failure - were logged 1 times in the last 105245 seconds. name=errUnclassified
evError: eventId=1334244240891141325 vendor=Cisco severity=error
originator:
    hostId: sensor
    appName: mainApp
    appInstanceId: 357
errorMessage: could not parse cisco-locator-server response name=errSystemError
Actually IPS is doing signature and Global Correlation updates, but form time to time I see these error messages. Do you have any information what could it indicate.

Hello Giorgi,
Sometimes it may be server saturation, other connection problems proxy and so on. I recommend you to not put the hour for auto update to an exact time ie 2:00 PM or 1:00 AM try putting not even numbers like 9:17 or 10:41, and see if you continue getting these errors.
Mike

How to do a factory reset ASA-SSM-10?

Hi.
I forgot the user for management a IPS SSM-10, when i follow the procedure to reset the password for cisco user, i can get into the module, i change the password and every thing is OK, but when i tried to configure y don´t have rights to do anything.
if i see the privileges for the user cisco this is the result
EDGE-IPS2# sh user
    CLI ID   User    Privilege
*   4143     cisco   viewer
Application Partition:
Cisco Intrusion Prevention System, Version 6.1(1)E2
Host:
    Realm Keys          key1.0
Signature Definition:
    Signature Update    S364.0                   2008-10-24
    Virus Update        V1.4                     2007-03-02
OS Version:             2.4.30-IDS-smp-bigphys
Platform:               ASA-SSM-10
Serial Number:          JAF1208BNPP
License expired:        20-Jun-2009 UTC
Sensor up-time is 1:09.
Using 657850368 out of 1032495104 bytes of available memory (63% usage)
system is using 17.7M out of 29.0M bytes of available disk space (61% usage)
application-data is using 41.5M out of 166.8M bytes of available disk space (26% usage)
boot is using 40.5M out of 68.6M bytes of available disk space (62% usage)
MainApp          M-2008_APR_24_19_16    (Release)   2008-04-24T19:49:05-0500   Running
AnalysisEngine   ME-2008_JUN_05_18_26   (Release)   2008-06-05T18:55:02-0500   Running
CLI              M-2008_APR_24_19_16    (Release)   2008-04-24T19:49:05-0500
Upgrade History:
* IPS-K9-6.1-1-E2           22:40:50 UTC Tue Feb 26 2013
IPS-sig-S364-req-E2.pkg   18:43:20 UTC Wed Nov 12 2008
Recovery Partition Version 1.1 - 6.1(1)E2
Host Certificate Valid from: 17-Nov-2008 to 18-Nov-2010
What can i do in this case?
IPS Info
Getting details from the Service Module, please wait...
ASA 5500 Series Security Services Module-10
Model:              ASA-SSM-10
Hardware version:   1.0
Serial Number:      JAF1208BNPP
Firmware version:   1.0(11)4
Software version:   6.1(1)E2
MAC Address Range: 001e.f710.5b6c to 001e.f710.5b6c
App. name:          IPS
App. Status:        Up
App. Status Desc:
App. version:       6.1(1)E2
Data plane Status: Up
Status:             Up
Mgmt IP addr:       X.X.X.X
Mgmt web ports:     443
Mgmt TLS enabled:

The process will normally use the following command:
hw-module module 1 password-reset
It will reload the ASA and when loggin back the "Cisco" username will have admin rights.
If this is not your case, a re-image of the unit will be the next step, keep in mind that this will remove all the custom config.

Monitor Inspection Load IPS ASA-SSM-20

All,
I am aware there is a feature request but don't see any updates. Taking the chance here that its fallen through the cracks and someone has figured out another way to monitor inspection load on ASA-SSM-20 IPS. We are currently running 7.0(5a)E4. I want to be able to use Solarwinds Orion to monitor Inspection Load on our IPS devices. Does anyone know if that is yet possible...if so how?
Thanks!

Bump +1

Equivalent to show disk0: on ASA-SSM-10

Hi, are you able to see the contents of the disk on an ASA-SSM-10 module? Like the show disk0: command on my 5510? I know it has an internal flash disk..Is that where the image and configuration files and software are located? Can one see these files and copy them to TFTP server?
Cheers
Phil

Hi Philip,
You can view this content through the service account of IPS. The downside will be that you can only access it with the supervision of TAC. If you want to see the configuration you can do a show config; if you want to see what version are you running you can do it through the show version command.
HTH
Luis Silva
"If you need PDI (Planning, Design, Implement) assistance feel free to reach us"
http://www.cisco.com/web/partners/tools/pdihd.html

ASA-SSM-40

I have an ASA-SSM-40 in an ASA 5540. A couple of days ago, the IPS went into bypass mode and I could figure out why. I reloaded the image with version 7.0.6 E4. I lost the config and have now reconfigured it. I cannot ping the device from anywhere, but I can ping out from the device. The config looks the same as all the other SSM's we have installed at other sites. I'm using the same IP address, and the ASA is still configured as it was before when it was working. Obviously I can't web to the device either.

I reimaged again with version 7.0.4 E4 and got everything working again. Will try later to upgrade to 7.0.6.

Will reloading an ASA-SSM effect the Firewall itself?

We've lost the login info for the IPS-SSM on our ASA 5520. It looks like we will need to re image the module with a newer software version. It currently is not in use i.e. no rules for it on the the firewall. Will this process take the firewall off line at all?
Output from sh command:
Firewall03# show module 1
Mod Card Type Model Serial No.
1 ASA 5500 Series Security Services Module-20 ASA-SSM-20 xxxxxxx
Mod MAC Address Range Hw Version Fw Version Sw Version
1 001b.0ce2.xxxx to 001b.0ce2.xxxx 1.0 1.0(11)2 5.1(5)E1
Mod SSM Application Name Status SSM Application Version
1 IPS Up 5.1(5)E1
Mod Status Data Plane Status Compatibility
1 Up Up
Firewall03# show module 1 recover
Module 1 recover parameters...
Boot Recovery Image: No
Image URL: tftp://0.0.0.0/
Port IP Address: 0.0.0.0
Gateway IP Address: 0.0.0.0
VLAN ID: 0

So it will have an effect on the firewall, causing it to fail over?
Also I am having a hard time understanding the recovery process as it seems the device needs to be configured to allow the recovery image to be used. I have no idea how if at all the device is configured, we have zero access to the device as we have none of the passwords for it and no idea how it's configured.
from looking at the above (1st post) you can there is no recovery location set. How do I recover with no info on the device?
Firewall03# sh module 1 details
Getting details from the Service Module, please wait...
ASA 5500 Series Security Services Module-20
Model: ASA-SSM-20
Hardware version: 1.0
Serial Number: JAF111XXXXX
Firmware version: 1.0(11)2
Software version: 5.1(5)E1
MAC Address Range: 001b.0ce2.XXXX to 001b.0ce2.XXXX
App. name: IPS
App. Status: Up
App. Status Desc:
App. version: 5.1(5)E1
Data plane Status: Up
Status: Up
Mgmt IP addr: 10.1.9.201
Mgmt web ports: 443
Mgmt TLS enabled: true
Firewall03# sh module 1 recover
Module 1 recover parameters...
Boot Recovery Image: No
Image URL: tftp://0.0.0.0/
Port IP Address: 0.0.0.0
Gateway IP Address: 0.0.0.0
VLAN ID: 0
Firewall03#

ASA SSM IPS module upgrade won't work

Hello all,
I'm trying to upgrade the IPS sig's on an ASA5520 with a SSM IPS module. I'm trying to upgrade the system to 5.1.1 to further upgrade the device with no luck.
I followed these steps provided by Cisco.com:
1. Log in to the ASA.
2. Enter enable mode:
asa# enable
3. Configure the recovery settings for ASA-SSM:
asa (enable)# hw-module module 1 recover configure
NOTE: If you make an error in the recovery configuration, use the
hw-module module 1 recover stop command to stop the system reimaging
and then you can correct the configuration.
4. Specify the TFTP URL for the system image:
Image URL [tftp://0.0.0.0/]:
Example:
Image URL [tftp://0.0.0.0/]: tftp://10.20.30.40/IPS-SSM-K9-sys-1.1-a-5.1-1.img
5. Specify the command and control interface of ASA-SSM:
Port IP Address [0.0.0.0]:
Example:
Port IP Address [0.0.0.0]: 11.21.31.41
6. Leave the VLAN ID at 0.
VLAN ID [0]:
7. Specify the default gateway of the ASA-SSM:
Gateway IP Address [0.0.0.0]:
Example:
Gateway IP Address [0.0.0.0]: 11.22.33.44
8. Execute the recovery:
asa# hw-module module 1 recover boot
9. Periodically check the recovery until it is complete.
NOTE: The status reads "Recovery" during recovery and reads "Up" when
reimaging is complete.
AFter #8 it just goes back to the enable prompt. A 'sh module' lists the device as 'recover' and hangs FOREVER.... I tested the TFTP server which the new image resides on, and the TFTP is working fine. I don't see any attempts or downloads from the TFTP server for over an hour.
I opened a Ciscop TAC on this and not receiving alot of help...
Please help!!!:)
Thanks
Chris Serafin
[email protected]

The recovery using this method can takes upwards of 30 minutes, and in some cases even longer.
How long have you left the SSM in the "recovery" state?
There may be something wrong in the config you entered. when that happens the SSM can go into a continuous reboot cycle trying to do the recovery.
Execute "debug module-boot" on the console of the ASA.
The debug output will show you the ROMMON output of the SSM itself. (The SSM has it's own ROMMON. The recovery boot command sends the settings made during the recover configure command to the SSM's ROMMON).
If the ROMMON is experiencing a problem in trying to download the tftp image you should now see that ROMMON error message.
Some typical problems I have seen:
1) Wrong IP given for the sensor.
2) Wrong IP given for the gateway (the gateway must exist on the same network as the sensor) this problem usually happens when using a non-standard netmasked network.
3) Not having the sensor's command and control port plugged into the right network. The external port of the SSM itself is where the IP is being applied. You need to ensure that the extenral port of the SSM is plugged into the right network for that IP.
4) The tftp server is not reachable from the network where the sensor's command and control port is attached. Some users think that if the ASA itself can reach the tftp server that the SSM will also be able to. This is not always the case. It is best to use a tftp server on the same network as the IP provided to the SSM. Or to test the tftp server from another machine on the same network as the SSM.
5) The file name is wrong. Check the captialization especially.
6) The file is not in the default directory on the tftp server. If the file is in a subdirectory you will need to add that subdirectory to the URL:
tftp://10.20.30.40/subdirectoryname/filename
7) The tftp is timing out.
There are 2 things that can cause this:
a) The tftp server is remote, and it takes too long to download the file. The ROMMON does have limits on the number of retries and per packet timeouts (but they are not user configurable). Try using a tftp server local to the SSM.
b) The switch that the SSM connects to has spanning-tree running and spanning-tree does not complete before the SSM ROMMON times out for the tftp attempt. The tftp attempt happens immediately upon ROMMON startup and link up. But with a switch the switch port may be in a "Listen" or "Learn" state for 40 seconds before the box can actually talk on the network. In some cases the tftp download attempts started as soon as link up, and may timeout even before the spanning-tree completes. To work around this configure "spanning-tree portfast" on the switchport. Spanning-tree will connect the port into the vlan immediately rather than 40 seconds later.
If it was a config problem when configuring the recovery settings, then there is a "recover stop" command on the ASA.
It will stop the reboot cycle from happening.
Let the module come up with the old image.
Then correct your "recover configure" settings, and try the "recover boot" again.
Another alternative:
Stop the recovery "recover stop"
Let it boot into the old image.
If it was a 5.0 version, then you can actually upgrade to 5.1 using the sensor's own CLI "upgrade" command. It is actually the preferred method.
The "recover" from the ASA will wipe the box clean and load a fresh image.
The "upgrade" from the sensor will convert your 5.0 config into a 5.1 config while installing 5.1.
5.1 upgrade file:
IPS-K9-min-5.1-1g.pkg
http://www.cisco.com/cgi-bin/tablebuild.pl/ips5
It can be applied through the sensor's CLI upgrade command, or pushed directly through IDM, or applied by CSM.
The "recover" should be limited to disaster recovery. When you can't access the SSM at all, or the files on the SSM have been corrupted.
For normal upgrades you want to use "upgrade" files done through the sensor itelf (CLI, IDM, or CSM).

ASA-SSM-10 inspection load 100% (version 7.0(5a)E4

Hi all,
I have a challenge with the IPS module in the ASA5520, the ASA-SSM-10. When we start a test to connect to the webservers I get a inspection load of 100% and traffic/performance will slow down.
We test with 63000 sessions per minute which perform a load of: from the test-servers(clients) to the web-servers of 20.000 kbits/sec and traffic from the web-servers back to the test-servers(clients) 75.000 kbits/sec.
Can you please advise what to do because we cannot go live with this environment only when this is fixed.
Thanks in advance,
Erik Verkerk.

Hi Bob,
thanks for you reply/suggestion and you understood the numbers correctly. Unfortunately the AIP-SSM-10 module must inspect this kind of load. I can test, within 8 hours time, a lower amount of traffic.
I do have some questions for you:
When you have a traffic of 75Mb/s what is your inspection load saying 80%?
Regarding the specs Cisco tells in the documentation of the ASA5520 that when you are using a AIP-SSM-10 you can firewalling and IPS a maximum of 225Mb/s. Now I understand that this is probably the commercial figures but Iám only looking for half of this, 95MB/s. Do you have an explaination for this?
Perhaps the amount of signatures is too much: I have 1500 signatures active, can you tell how much active signatures you run in your AIP-SSM-10?
Last but not least question:
It is hard for me to find some usefull documentation, specific troubleshooting the IPS, do you have suggestions?
I hope you have the time to answers these questions it certainly helps me to understand the IPS and fix the problem.
Many thanks in advance,
Erik.

Proper ASA-SSM-20 IPS and MARS Intergration

I?m trying to understand how to best manage my MARS and ASA-SSM-20 IPS implementation. I?ve been running this solution for about 2 months and have been experimenting with how to manage alert s from the blades to MARS.
The MARS documentation says to configure 2 Event Action Override -Verbose Alerts and Log Pair Packets. However there seems to be a major drawback:
1. The IPS generates alert for signatures that by default have no alert action configured. At first glance this seems ok, but over time I found that many false positives are generated for signatures that would otherwise remain quite.
My question is, how should this be managed? I want verbose alerts and logged pair packets for signatures that produce alerts by default, but if I manually configure this, is there a performance consideration?

You might be hitting the bug CSCuc34812.
Please contact Cisco TAC to have the issue analyzed.
Regards,
Sawan Gupta

Password reset on a older ASA-SSM-20

Hi I have takken over a running ASA with a ASA-SSM-20
but nowhere can i find the password
and the asa is running 8.0.3 but the SSM is only running 5.1
so the command hw-module module x password-reset dosn't work
anybody there have an idea how to fix it
thanks in advance

In that case then the only way to recover
the password is to perform a re-image of the AIP-SSM.
You can perform the re-image via tftp using the commands
'hardware-module module 1 recover configure' and then 'hardware-module
module 1 recover boot'
Link Re-image instructions
http://www.cisco.com/en/US/docs/security/ips/5.1/configuration/guide/cli/cliSSM.html#wp1034193
images:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282520327
hope this helps
regards
Yesua

How do I backup an IPS config (ASA-SSM-10)

Hi,
How do I backup an IPS config (ASA-SSM-10)?
Thanks

There is a copy command in the IPS CLI that can be used to copy the current configuration to a backup configuration on the sensor itself.
Or to copy the current configuration to an FTP or SCP server.
The copy command can then be used to copy a configuration from backup or from an FTP or SCP server back to the running configuration of the sensor.
http://www.cisco.com/en/US/docs/security/ips/6.2/command/reference/crCmds.html#wp458440

Will ASA-SSM-20 reload affect ASA failover?

I have 2 ASA 5520s with an ASA-SSM-20 installed in each. The ASA-SSM-20 in the primary ASA is not working correctly:
Error: Cannot communicate with mainApp (getVersion). Please contact your system administrator.
Would you like to run cidDump?[no]:
I would like to reload the module, but I don't know if that will cause the whole ASA to failover. The ASAs are running 7.2(3).
Any thoughts?

Thanks Brett.
We are using stateful failover. Not all sessions get dropped, just enough Telnet and application interface links that we start getting calls and people show up at my door. This is on a new ASA5520 that normally runs <5% CPU utilization. I just checked the failover link is set to 1000FULL so there should not be any delay updated state information.
Am I missing something in the config?
Portcullis# sho run failover
failover
failover lan unit primary
failover lan interface heartbeat GigabitEthernet0/2
failover polltime unit 3 holdtime 9
failover replication http
failover link heartbeat GigabitEthernet0/2
failover interface ip heartbeat 172.31.0.201 255.255.255.0 standby 172.31.0.202
Portcullis# sho run interface g0/2
interface GigabitEthernet0/2
description LAN/STATE Failover Interface
speed 1000
duplex full
Portcullis#
-Roy-

ASA-SSM-40 Installation - Unresponsive

Similar Messages

Maybe you are looking for