Asha nokia 501 keyboard bug

Keys on extreme right side (P,L,backspace and enter) and extreme left side (Q,A,Caps and symbol) are less responsive to touch when screen is protected with guard. 
I took it to Nokia care,  they suggested me to remove the screen guard.
My nokia asha 501 hand set is only 3 weeks old.
Product info:
MCU version: 11.1.1
ROFS version:11.1.2
Content Version: 11.1.2
Nokia team, please suggest me on this problem. Is this a manufacturing defect? How to protect the screen?

About the backup and restore thing, i don't know why Nokia decides to cut out the good features. The backup and restore system in older S40/Asha phones worked better as users were allowed to select what is backuped. Backing up and restoring pre-installed apps always creates a problem.
I hope Nokia will update the backup application and include the option to select what is backuped. Until then the problem will remain.

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