Asian language add-on (MAC)

Hello Everyone:
Since I reinstalled Mountain Lion, Adobe Reader XI has encountered some errors. Besides unexpected crashes, I can't open PDF documents edited in Chinese or other Asian languages. Whenever I try to open a Chinese PDF document, the application prompts a message saying:
"A font package is required to correctly display this page. Click "OK" to direct your browser to download the add-on from adobe.com. After installation, you will need to close and re-open the document to correctly view contents dependent on these newly installed fonts
After clicking on OK, nothing happens. Instead of directing my webbrowser on the necessary web page, the app window goes grey without downloading any kinds of add-ons or displaying the document.
Has anyone else encountered the same problem? Does anyone know how to solve it?
Ps.: Before I used Mavericks, but I decided to downgrade it back to Mountain Lion for it still has a lot of bugs and flaws.
Thank you all in advance.
Kind regards,
Lajos

Hey Pat:
Thanks for your advice. This was the first thing that I did after I had encountered the problem, but it doesn't work either. I separetely downloaded the Asian package and the Chinese one as well, but during the installation there is an error message saying:
"The installation failed. The installer encountered a problem that caused the installation to fail. Contact the software manufacturer for assistance."

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Is your Mac connected to an internet connection?
Is your device unlocked and you are using a different carrier than that of the one branded to your device?
Backup your device data and reinstall your software as shown in KB19915; once the reload completes try going back into the Add/Remove applications tab.
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-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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