"Ask Apple Support" in Contacts link won't accept input...

Trying to get help via Apple Support, but the same screen simply returns after submitting a question. Anyone else having the save problem?

When I go to "Contact" in Apple Support and click "Get Started," there's a Welcome screen that pops up and asks if this is the same or difference issue. When I try to respond (to either) to "get started," the display just comes back to the same Welcome screen. In other words, I can't get Support to accept any input from my computer:
https://getsupport.apple.com/GetproductgroupList.action
Same thing on both my Mac Mini and old iMac, so I figured it had to be some kind of hangup on Apple's end. Exasperating. On the other hand, I've discovered through another poster that my early '09 Mini (2,1) isn't compatible with Mountain Lion anyway, which is what I was trying to install; so for now the Support access issue is moot. If you have any suggestion about viability of upgrading my Mini, I'd appreciate your insight. Thanks so much for your response.

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"Ask Apple Support" in Contacts link won't accept input...

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