[ASK] Email Cannot Sync and BBM Problem

Hi All,
I have problem about my 9320 Amstrong.
Suddenly, I can't receive email anymore (about 1 week ago). After that, I tried to hard reset then delete email and add again, but I can't synchronize my email to the server.
Also some of my bbm cannot send the message (only sign "D" even read). It just happened to some of my contact.
I try to change operator, also same happened at my 9320. But if my provider card used at other blackberry, it running well. So, this problem at my handheld or RIM at my suspect.
I tried to wipe, upgrade, HRT, send service book, and other, but still same result
Please, help me.. anyone have this issue also?
Thank you

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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misskedia wrote:
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So if that's the case, then it explains everything...sometimes, when a data plan is allowed to expire, it takes the carrier a few days (sometimes longer) to "catch up" and shut things down that you are not paying them for.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Message was edited by: kamakama

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I have a new computer and would like to take my
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If you are running oulook 2003 or above I would recommens loading Desktop software 4.5 (latest) and getting the BB USB drivers. I will provide you with the links, in just a second.
For desktop software 4.5
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
For USB driver (english)
https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=...
Message Edited by Bifocals on 08-11-2008 04:45 PM
Message Edited by Bifocals on 08-11-2008 04:46 PM
Click Accept as Solution for posts that have solved your issue(s)!
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[ASK] Email Cannot Sync and BBM Problem

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