Ask for security question but they send the email to my other second account ! Not the same email which i logon it

I had a weird problem i have two id apple account one of them i forget the security question i try to ask for reset but when i login to first email and ask for reset they send the email to other email which is in other account !! I need it to send to the same email which i login through it i do not know how they know the other email is my second email
Now i can not reset my security question because they send it to other email which has been hacked !!        

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

Similar Messages

  • How to find out whats ur answer for the security question but they send the email to a different email account

    im trying to find out whats my security answer but there sending to a different account that i dont know about but i want them to send it to my email account please help me get my security answers

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • Trying to purchase an app on the ipod after the upgrade.  Asking for security info, but after we answer the questions, we get "an error occured. We couldn't save your changes" on security info screen.  HELP!

    Trying to purchase an app on the ipod after the upgrade to 5.1.1.  Asking for security info, but after we answer the questions, we get "An error occured. We couldn't save your changes" on security info screen.  HELP!

    Us too! We've answered the questions and then get "An error occurred. We couldn't save your changes". Now what? We have a balance in the itunes account that it seems cannot be transferred. What next?

  • I am trying to download a movie in iTunes and I was asked two security questions. They are different form the questions I chose and whenever I exit and try again, I see that the questions change every time. How can I reset the questions?

    I am trying to download a movie in iTunes and I was asked two security questions. They are different form the questions I chose and whenever I exit and try again, I see that the questions change every time. How can I reset the questions?

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I enter security questions, but they seem to get saved.  Keeps asking me over and over to enter security questions.

    I enter security questions, but they don't seem to get saved.  Keeps asking me over and over to enter security questions to be able to download an application.

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • When I try to download an app I am asked to give additional security questions, but I am timed out every time. If I press the "not now" option the app download resets. At the moment I can't download any apps because of this.

    when I try to download an app I am asked to give additional security questions, but I am timed out every time. If I press the "not now" option , the app download resets. At the moment I can't download any apps because of this.

    If you have a credit card on file on top of your gift card then it is asking you to confirm the security code for the card, which for a Visa or MasterCard is 3 digits located on the back, or AMEX has 4 digits on the front.  This happens just to ensure that you are the account holder, and would happen from time to time whether it was a free or paid app, even if you have a credit through your gift card.  This doesn't mean that your credit card will be charged.

  • It keeps asking for security questions i dont remmber and i cant reach apple

    I just bought 10 $i tunes gift card .. But when i make abuy it keep asking for security questions . Icreated my id 3 years ago and i really dont remmber the answers   I tried to reach apple support but its only available for us phone numper   What should i do now ?? Ineed help

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I'm purchasing apps asking for security questions??

    i'm making purchases on ipod touch from the app store but it keeps asking for security questions and i'm not able to enter my password it keeps asking for it

    Within the last week or so Apple ha sadded additional security questions. Just complete what is asked and yu should be able to purchase them.

  • HT1491 i cannot download to my ipad as it is asking for security questions which i dont remember setting originally

    HELP    i cannot download to my ipad as it is asking for security questions which i dont remember setting originally ?

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I just got a new ipad 2 and i can't buy stuff on it asks for security question when my apple id was right why

    i just got a new ipad 2 and i can't buy stuff on it asks for security question when my apple id was right why

    It's a security feature that was brought in a few months ago - when you try to purchase something for the first time on a new computer or device then you will be asked for the answers to your questions (or to set them up if you haven't yet created them).

  • I changed email preferences to No for discussion questions, but they keep coming! help

    i changed email preferences to No for discussion questions, but they keep coming! help

    See Stopping emails from ASC follow all the steps.
    Stopping mail from here is a multi step process

  • When trying to install an app it keeps asking for security questions seems wierd

    When trying to install an app it keeps asking for security questions seems wierd

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  • Why is iTunes asking for security questions?

    Why is iTunes asking for security questions?

    Hello Loopdog,
    Thanks for using Apple Support Communities.
    Apple uses security questions to provide you with a secondary method to identify yourself online or when contacting Apple Support.
    For more information on this, take a look at this article:
    Apple ID: Security and your Apple ID
    http://support.apple.com/kb/ht4232
    Best of luck,
    Mario

  • Hello. I can not reset my security questions. i forgot them. can you help me because I could not sent any email to mine.

    hello. I can not reset my security questions. i forgot them. can you help me because I could not sent any email to mine.
    <Email Edited By Host>

    The next option is to contact apple support & they have a team which can help you to reset security questions.
    Taz

  • HT201363 I used my dads apple id to download things and only used free apps because the card he set his account up with is no longer in use and when i tried to reddem a voucher it asked me for security questions but he doesnt remember them or the email he

    So i got an itunes gift voucher and this whole time i have been using my dads apple id but he doesnt have the card that the id uses anymore so he doesnt know the security questions and i havent bought anything from the appstore i have only ever got free apps and i dont know what to do because i have a £15 gift voucher and i want to use it but my dad also doesnt remember the password to the email account that the whole apple id uses to send security questions to and im so stuck because i want to use this but i cant!!!

    He needs to ask Apple to reset his security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for his country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying his identity.
    (104677)

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