Ask the Expert : Call Recording with Cisco Unified Communication Manager (UCM)

Welcome to the Cisco Support Community Ask the Expert conversation.  This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.
Monday, January 19th, 2015 to Friday, January 30th, 2015
Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.
Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS)  Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.
** Remember to use the rating system to let Mohammed and Harmit know if you've received an adequate response.  **
Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video  community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

Hi Maheshwar,
Thank you for your query. Please find my response below:
1> Do we support recording with HCS environment and which 3rd party vendors are validated with HCS based call control 10.1.1?
Answer: Whether you use a standalone UCM cluster, UCCE or HCS, call recording would be supported across the board in the same manner.
Please refer to the following link:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_0_1/Install_and_Config/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs_chapter_011.html#CHCS_RF_T1105284_00
Option
Notes
Recording
All Recording applications that are supported by Unified CCE are supported on HCS for CC. For details, see Recording section in Agent and Supervisor Capabilities.
With respect to which 3rd party vendors have been validated, marketplace.cisco.com is a good place to crosscheck this info. You will find a Cisco Compatible Logo against the partners listed there. The logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.
Please refer to the following link and use the search field under Collaboration Technology:
https://marketplace.cisco.com/catalog/search?utf8=%E2%9C%93&search[q]=&search[technology_category_ids]=23%2C24%2C197%2C1940%2C1941%2C1921%2C1576%2C1897%2C1983%2C2418%2C26%2C198%2C1904&search[order]=tier&per_page=20&_=1421663854257&ts=1421663855441
2> Which end points are supported for recording via HCS call control?
Answer: The following link should help clarify this:
http://solutionpartner.cisco.com/web/sip/wiki/-/wiki/Main/Unified+CM+Silent+Monitoring+Recording+Supported+Device+Matrix
Please let us know if you have any follow up questions. Hope this is helpful.
Regards,
Harmit Singh.

Similar Messages

  • Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

    With Anirudh Ramachandran  and Abhiram Kramadhati 
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco UCCX (such as the integration of Cisco Social Miner to provide agent chat and better reporting using the Cisco Unified Intelligence Center), as well as the existing features of Historical Reporting, custom reporting using the historical database, Agent Email services, JTAPI integration with CUCM, and the HA over WAN cluster mechanism.
    Anirudh Ramachandran is a customer support engineer at the Cisco Backbone Technical Assistance Center in Bangalore, India. Working in the Asia-Pacific time zone for the last two years, he focuses on Cisco Unified Contact Center Express issues and specializes in Linux, JTAPI/CTI integration, and UCCX system and database issues. He holds the CCNP Voice and UCCX Specialist certifications, and is also a Red Hat Certified Engineer. Anirudh writes tools and automates bug workarounds for UCCX in addition to working on TAC service requests, and currently has authored and co-authored seven such tools. Anirudh graduated from the National Institute of Technology Karnataka with a Bachelor of Technology in Computer Engineering.
    Abhiram Kramadhati is an engineer with the Contact Center Backbone team in the Asia Pacific timezone. He has been working with UCCX since he started with Cisco 2 years ago. During his time at Cisco, he has built his expertise around UCCX Telephony applications, JTAPI integration, UCCX system behaviour, LDAP components and also UCCX as IPIVR in UCCE environments. He also works on other technologies including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the region. Abhiram is a Telecommunications engineer from Bangalore, India.
    Remember to use the rating system to let Anirudh and Abhiram know if you have received an adequate response. 
    They might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video Contact Center subcommunity discussion forum shortly after the event. This event lasts through May 3, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

    Hi Anthony,
    Thanks for the question.
    This is an interesting requirement, since the UCCX trigger's configuration is translated only to the Call Forward Busy External setting on the CUCM.
    Trigger creation:
    144768: Apr 22 21:54:23.789 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet.updateNewTrigger() - Creating a new Trigger :1234
    144876: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet routePoint = 1234
    144877: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet description = testt
    144878: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet deviceName = testt
    144879: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePool = {1B1B9EB6-7803-11D3-BDF0-00108302EAD1}
    144880: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePoolName = Default
    144881: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpace =
    144882: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpaceName = None
    144883: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet redirectCSS = default
    144884: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet location = {29C5C1C4-8871-4D1E-8394-0B9181E8C54D}
    144885: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet locationName = Hub_None
    144886: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partition =
    144887: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partitionName = None
    144888: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfile =
    144889: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfileName = None
    144890: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyVM =
    144891: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyDestination =
    144892: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSS =
    144893: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSSName = None
    144953: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: try makeRequest() on AXL: 10.106.113.142, AXLUser: axl, AXLPassword: XXXXXX
    144954: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:CCMVersionSOAPAdmin.getAXLVersion():7.1
    144955: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - Start REQUEST ====================
    144956: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
    Connection: keep-alive
    Host: 10.106.113.142:8443
    Authorization: Basic YXhsOmF4bA==
    SOAPAction: "CUCM:DB ver=7.1"
    Accept: text/*
    Content-type: text/xml; charset="utf-8"
    Cache-Control: no-cache
    Pragma: no-cache
    Content-length: 440
    http://schemas.xmlsoap.org/soap/envelope/">MADM_5691234CRS Line descriptionCallPark
    144957: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - End REQUEST ==================
    144958: Apr 22 21:54:23.914 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: getSocket: MADM_LIB_AXL_AXL_SOCKET_POOL-0-79[TLS_RSA_WITH_AES_128_CBC_SHA: Socket[addr=10.106.113.142,port=8443,localport=44913]]
    144987: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - Start REQUEST ====================
    144988: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
    Connection: keep-alive
    Host: 10.106.113.142:8443
    Authorization: Basic YXhsOmF4bA==
    SOAPAction: "CUCM:DB ver=7.1"
    Accept: text/*
    Content-type: text/xml; charset="utf-8"
    Cache-Control: no-cache
    Pragma: no-cache
    Content-length: 839
    http://schemas.xmlsoap.org/soap/envelope/">MADM_570testttesttCTI Route PointCTI Route PointCTI Route PointSCCPUserRing1000010000
    144989: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - End REQUEST ==================
    145014: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - CTI RP created.
    145015: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - Created a Route Point = 1234
    As you would aready know, the UCCX will send an AXL request (within the SOAP envelope) to the CUCM to create this RP. Looking at the existing code, there does not seem to be a method where we are differentiating between CFB_internal and CFB_external while sending this request.
    We have taken this as an enhancement request and also spoken to the business unit about the same. It has been added to the roadmap, we will reach out to you offline to understand the business case so that the process can be expedited if needed.
    Keep the questions coming
    Cheers,
    Abhiram Kramadhati

  • Cisco Unified MeetingPlace Express Compatibility with Cisco Unified Communications Manager Release 8.X

    I have a customer that would like to upgrade CUCM to either 7.1 or 8.0 and has Meeting Place Express.
    In trying to establish compatability I found this link: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp56211 which shows compatabilty up to CUCM 7.0.
    If CUCM 7.0 is in fact the highest version supported with MPE 2.1(1.2), that would mean that they would loose their conferencing server.
    Can anyone confirm if there will be MPE support for CUCM 7.1 or 8?
    Thank you.

    7.1 is still supported, however 8.X was never tested with MPE as it was already going to be replaced with MP.
    Since the BU never tested it, it falls under not supported, MP8 is supported with CUCM 8.
    But, since it uses a standard H323 trunk it should work fine.
    HTH
    java
    If this helps, please rate
    www.cisco.com/go/pdihelpdesk

  • SPA-2102 with Cisco Unified Communications Manager (callmanager)...

    Has anyone used SPA-2102 with a UCMgr or CallManager?
    If you do.... how many DLUs (device license units) do you need for each SPA-2102?

    I have tried to get the SPA2102 to register to CUCM with no luck.  However, there was another way to get them to talk.
     Setup a Cisco router with SP Services IOS as a SIP Gateway.  Build a "voice" dial-peer for incoming calls, build another for outgoing calls to the SPA2102, and another to the CUCM.
    Configure the SPA2102 to NOT register with SIP Proxy and to point to the Cisco router instead.
    This costs NO DLU's.
    Depending on how your dial-peer's are configured you can have both lines appear as the same number.or different numbers.

  • Cisco Unified Communications Manager

    Can someone tell me the main diferences between OCMS and Cisco Unified Communications Manager?
    Best regards,
    Joel.

    1.Licensing on v10 is not different from version9. But yes it has been renamed to Cisco Prime License Manager.
    If you compare licenses on v10 to CUCM version 8.X or earlier, then in that case you will see a BIG change. If you need more info about this change please do let me know.
    2.IM and Presence Service Release 10.0(1) is supported only with Cisco Unified Communications Manager Release 10.0(1).
    Note IM and Presence Service Release 9.1(x) is supported only with Cisco Unified Communications Manager Release 9.1(x).
    Source: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/10_x/CUCM_BK_CD1DB914_00_compat_matrix/CUCM_BK_CD1DB914_00_compat_matrix_chapter_011.html#CUP0_RF_SECB5848_00
    3. End user features include SAML SSO, vido on hold (contact center environment), etc. This session on routing enhancement covered urgent priority which would also translate to end user experience as they might not face the delay in call completion.

  • Cisco Unified Communications Manager 10.0 - New Features Google Hangout Q&A Session

    Engineer, Customer Support, Cisco
    Welcome the Cisco Support Community Google Hangout Q&A Session about Cisco Unified Communications Manager 10.0.  If you have any questions regarding the product or the content of the Google Hangout, please post them here. 
    Cisco UCM Product: http://cs.co/cucm10 http://cs.co/cucm10
    Google Hangout Page : https://plus.google.com/events/cmt40r73djuhnauh5blg31k13ic

    1.Licensing on v10 is not different from version9. But yes it has been renamed to Cisco Prime License Manager.
    If you compare licenses on v10 to CUCM version 8.X or earlier, then in that case you will see a BIG change. If you need more info about this change please do let me know.
    2.IM and Presence Service Release 10.0(1) is supported only with Cisco Unified Communications Manager Release 10.0(1).
    Note IM and Presence Service Release 9.1(x) is supported only with Cisco Unified Communications Manager Release 9.1(x).
    Source: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/10_x/CUCM_BK_CD1DB914_00_compat_matrix/CUCM_BK_CD1DB914_00_compat_matrix_chapter_011.html#CUP0_RF_SECB5848_00
    3. End user features include SAML SSO, vido on hold (contact center environment), etc. This session on routing enhancement covered urgent priority which would also translate to end user experience as they might not face the delay in call completion.

  • Ask the Expert: Upgrading Cisco Unified Communications Manager (CUCM) to Version 9.1 (Drive to 9)

    Welcome to the Cisco Support Community Ask the Expert conversation. Learn from experts Vijay Rao and Amit Singh about simplified upgrade process and focused support from Cisco to migrate to version 9.1. 
    This is a continuation of the live Webcast
    Drive to 9 is a comprehensive and holistic program designed to help you upgrade the current Cisco® Unified Communications Manager installed base to version 9.1 or higher. This upgrade will enable customers to have next-generation collaboration experiences.
    During the live event, Cisco subject matter experts Vijay Rao and Amit Singh focussed on the simplified upgrade process and focused support from Cisco to migrate to version 9.1. They also talked about the changes made to the licensing model of User Connect Licensing and Cisco Unified Workspace Licensing.
    Vijay Rao is a Network Consulting Engineer and is currently a unified communications (UC) consultant for Bank of America. He has been providing consulting assistance to the bank for the past 6 years. He helps design complex UC networks for large enterprise customers. He was previously part of Cisco IT in the Asia Pacific, Japan, and China (APJC) region and was instrumental in designing and implementing the Bangalore campus. He has been working with Cisco for 9 years and has 12 years of UC experience. He has a Cisco CCVP® certification. 
    Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.
    Remember to use the rating system to let Vijay and Amit know if you have received an adequate response.  
    Vijay and Amit might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community   forum shortly after the event. This event lasts through July 19, 2013. Visit this forum often to view responses to your questions and the questions of other community members.
    Webcast related links:
    Webcast Video
    FAQ from the live webcast
    Slides from the live webcast

    Hello Robert,
    Apologies for a delayed response, some days get very hectic.
    In CallManager, we only define the SRST reference, and CUCM version and SRST version are independent of each other.
    The only thing, which is related and will change with CUCM upgrade is Phone F/w version.
    http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf
    You may just want to check your, phone f/w compatibility with the SRST version running on your ISR G1 Gateways:
    http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_device_support_tables_list.html
    For Example: SRST version 7.1
    http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps2169/data_sheet_c78-520521.html
    You may want to do some lab testing with CUCM 9.1 and an SRST supported f/w on your phones.
    If you decide to run the old Phone/F/w to support the SRST version, you may not be able to take advantage of new features.
    Also, you can try and upgrade your phones(Wih CUCM 9.1) and test them with your SRST version.
    It should work fine, but from a troubleshooting perspective, TAC may request you to come into a Cisco Supported combination.
    Please, let me know if this clarifies your doubt or we can have a quick phone call.
    Regards
    Amit Singh

  • Cisco Unified Communications Manager 6.1(1). recording

    Dear all,i have Cisco Unified Communications Manager 6.1(1).
    i need support for recored conversation at my call manager, i know how to enable recording from call manager but i don't know how to save this conversation by SIP for exammple
    2-how to enable log missed call at my phone
    thanks

    UCM only provides the framework for third-party monitoring and recording products to invoke. There are a lot of options but not many actually utilize this framework. NICE and Witness are two offerings that do. I'm sure others will have other suggestions as well. This has been covered on the forum many times before.

  • Cisco Unified Communications Manager Attendant Console issue with cucm ver 9.1.1

    Dear support,
    As we used before Cisco Unified Communications Manager Attendant Console with CUCM version 7.x as now we upgrade to version 9.1.1 and we could not be able to use this service .due to attendant console is not available with cucm versio 9.1.1.
    before upgrade cucm ver 7.x  from PC user maintain all contact details store with Attendant console software on his desktop PC.  right now its give error unable to connect to the server. due to attendant console is not available with cucm version 9.1.1.
    So how i can retrieve the user store contact details from attendant console software from his PC desktop .
    so please provide you feedback highly appreciate.
    Regards
    syed

    Dear support,
    As i check this on user  pc c:\program files\cisco\Unified Communications Manager Attendant Console\data\GlobalSettings.xml
    I couldn't  be able to retrieve the store contact data .most of the user are get effected by this service. 
    As we do upgrade to cucm versioun 9.1.1 to use of more services but not user are to be get effect by the attendant  services like we can't use Attendant console software on CUCM 9.1.1 after upgrade......
    so please advice ........... atleast we need to retrieve the user store contact data ...
    Highly appreciate for your resposne .....
    regards
    syed

  • Cisco Unified Communications Manager AXL servers option appear deactivated in cisco unity connection

    I have a  problem, the tab with the Cisco Unified Communications Manager AXL servers option  is disabled or appear disabled in CUC. any idea what might be going on, I checked  that the service relates to AXL is on and running in CUCM and CUC. My version is CUCM and CUC BE 7.1

    This is disabled on BE 5000 servers because CUCM and CXN are coresident on the same OS. AXL integration is pre-built and required. This is only enabled for an administrator to configure/edit on standalone CXN installs.
    Please remember to rate helpful responses and identify helpful or correct answers.

  • Cisco Unified Communications Manager Business Edition

    Hi,
    As per my understanding this is only one server solution and you can not have more than one server i.e no sub only Pub. Is this correct?
    Thanks
    Ati

    Hi Ati,
    You are most correct :) This is is "single server" solution for small to medium sized businesses up to 500 users. It comes packaged with Unity Connection for Voicemail.
    Here is a clip;
    "Cisco Unified Communications Manager Business Edition is an easy-to-manage solution that combines voice, video, mobility, and messaging on a single server to simplify system administration and reduce hardware and operating expenses. This solution provides cost-effective deployment options for medium-sized organizations with smaller IT staffs that require all the advanced capabilities of Cisco Unified Communications Manager (formerly Cisco Unified CallManager), Cisco Unity Connection, Cisco Unified Mobility (formerly Cisco Unified MobilityManager), and integrated management on a single server to expedite migration to unified communications."
    From this good doc;
    http://www.cisco.com/en/US/products/ps7273/products_data_sheet0900aecd805e6985.html
    Hope this helps!
    Rob

  • Cisco Unified Communications Manager Group configuration

    Cisco Unified CM Administration -  System version: 7.1.5.10000-12
    Cluster has 2 CUCMs: CM voip1 and CM voip2.
    CM voip1 is the publisher and CM voip2 is the subscriber.
    When adding a new group, just one CUCM (CM voip1) is shown available for selection on dropbox "Available Cisco Unified Communications Manager".
    I want two options for Cisco 2811.
    What I must configure to have both CUCMs on the dropbox?
    Thanks
    Rosa

    admin:utils dbreplication status
    -------------------- utils dbreplication status --------------------
    Replication status check is now running in background.
    Use command 'utils dbreplication runtimestate' to check its progress
    The final output will be in file cm/trace/dbl/sdi/ReplicationStatus.2013_02_08_19_59_27.out
    Please use "file view activelog cm/trace/dbl/sdi/ReplicationStatus.2013_02_08_19_59_27.out " command to see the output 
    admin:utils dbreplication runtimestate
    DB and Replication Services: ALL RUNNING
    Cluster Replication State: Only available on the PUB
    DB Version: ccm7_1_5_10000_12
    Number of replicated tables: 427
    Cluster Detailed View from SUB (2 Servers):
                                   PING              REPLICATION    REPL.    DBver&     REPL.    REPLICATION SETUP
    SERVER-NAME    IP ADDRESS      (msec)    RPC?    STATUS         QUEUE    TABLES     LOOP?    (RTMT)
    voip1    147.65.21.110    0.156    Yes    Connected    0      match    Yes      (2)
    voip2    147.65.21.120    0.022    Yes    Connected    0      match    Yes      (2)
    admin:
    Processing ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_410_devicenumplanmapremdestmap with 0 rows group 11
    ------   Statistics for ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_410_devicenumplanmapremdestmap ------
    Node                  Rows     Extra   Missing  Mismatch Processed
    g_voip1_ccm7_1_5_10000_12         0         0         0         0         0
    g_voip2_ccm7_1_5_10000_12         0         0         0         0         0
    Processing ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_409_devicenumplanmapendusermap with 0 rows group 11
    ------   Statistics for ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_409_devicenumplanmapendusermap ------
    options: q=quit, n=next, p=prev, b=begin, e=end (lines 2961 - 2980 of 3006) :
    Node                  Rows     Extra   Missing  Mismatch Processed
    g_voip1_ccm7_1_5_10000_12         0         0         0         0         0
    g_voip2_ccm7_1_5_10000_12         0         0         0         0         0
    Processing ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_403_batjobresults with 0 rows group 11
    ------   Statistics for ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_403_batjobresults ------
    Node                  Rows     Extra   Missing  Mismatch Processed
    g_voip1_ccm7_1_5_10000_12         0         0         0         0         0
    g_voip2_ccm7_1_5_10000_12         0         0         0         0         0
    Processing ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_402_batinputdatajobmap with 0 rows group 11
    ------   Statistics for ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_402_batinputdatajobmap ------
    Node                  Rows     Extra   Missing  Mismatch Processed
    g_voip1_ccm7_1_5_10000_12         0         0         0         0         0
    g_voip2_ccm7_1_5_10000_12         0         0         0         0         0
    Processing ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_401_batfileinfojobmap with 0 rows group 11
    options: q=quit, n=next, p=prev, b=begin, e=end (lines 2981 - 3000 of 3006) :
    ------   Statistics for ccmdbtemplate_voip1_ccm7_1_5_10000_12_1_401_batfileinfojobmap ------
    Node                  Rows     Extra   Missing  Mismatch Processed
    g_voip1_ccm7_1_5_10000_12         0         0         0         0         0
    g_voip2_ccm7_1_5_10000_12         0         0         0         0         0
    end of the file reached

  • Important Updates Required for CIsco Unified Communications Manager Versions 7.1 - 9.1

                       Folks,
    I recently received an Email our Cisco SE letting us know about a specific security hole in CUCM that I figured that you  might be interested in:
    As your account team, we wanted to make you aware of an important update to Cisco Unified Communications Manager that addresses a security flaw discovered on June 6th.  This flaw, if unpatched, could allow a remote attacker to gain access to your Communications Manager. Cisco has released a Cisco Options Package (COP) file for each of the affected versions to mitigate the vulnerability.  The updated COP file, cmterm-CSCuh01051-2.cop.sgn, is available on CCO for download now and is located under the Utilities section of the software downloads page for each of the affected versions. 
    The full details of this vulnerability can be found in the security advisory page: cisco-sa-20130717-cucm - Multiple Vulnerabilities in Cisco Unified Communications Manager. If you have issues downloading the update file or questions about the vulnerability, please don't hesitate to contact your account team so we can assist in you getting access to this.

    Hi Craig,
    From the ReadMe;
    Installation Instructions:
    As with any installation or upgrade, it is recommended that you apply this Update during off peak hours.
    When applying this Update be advised that a clusterwide reboot is required.
    This update must be installed on all machines in the cluster before the cluster is rebooted.
    Installation to all machines in the cluster is required; you must start with the Publisher. After the Update has been applied
    to all servers you will need to reboot the entire cluster.  See
    Rebooting the Cluster for detailed instructions.
    This package will install on the following System Versions:
    7.1.3.10000
    xx or any higher version starting with 7
    .1.3.xxxxx
    7.1.5.10000
    xx or any higher version starting with 7.1.5.xxxxx
    8.5.1.10000
    xx or any higher version starting with 8.5.1.xxxxx
    8.6.2.10000
    xx or any higher version starting with 8.6.2.xxxxx
    9.1.1.10000
    xx or any higher version startin
    g with 9.1.1.xxxxx
    http://www.cisco.com/web/software/282204704/18582/ReadmeForBlindSQLinjectionCOPfile.pdf
    Cheers!
    Rob

  • Nortel CS1000E Release 7.5 using SIP to Cisco Unified Communications Manager 6.1.5

    Actually exist diferents publications with other releases, but not with this options in common, somebody can help me???? Thank you!!!

    I have a similar problem, only the tab with the Cisco Unified Communications Manager AXL servers option  is disabled or appear disabled in CUC. any idea what might be going on, I checked  that the service relates to AXL is on and running in CUCM and CUC.

  • PAP2T and Cisco Unified Communications Manager

    I try to connect pap2t to Cisco Unified Communications Manager rel 6.1.2. I Enabled digest authentication, create end user with name like DN, linked it with phone and DN. But pap2t can't register - Can't connect to login server.CUCM - say me that this phone status - rejected. Can anybody help me?

    We do see this occasionally and generally 95% of the time it's the router blocking the SIP traffic, the error "Can't connect to Logon server" means it's getting no reply, what I think you may find is that your device may be setup as DHCP and the router may be doing a renew of lease (Ie IP address to the device) every 24 hours, this could be the problem.
    Try setting your device to a Static IP Address and make sure you also set the DNS entries as well, see how you go after that.

Maybe you are looking for