Ask the experts... hard disk failure

Hi,
I have a Pavilion Dv6 1210sa, 15 months old, so just out of warranty, and I'm displaying a 303 error code on boot up. Laptop will not boot from the hard drive, so am I correct in assuming that hard drive is fried?
If my hard drive is failed where can I contact HP without paying 15.99 to talk to technical services? I know what's wrong with it, I just don't think at 15 months I should have to PAY to replace anything as clearly its a fault with the drive (N.B. you can buy the WD2500BEVT which is in my machine, and it comes with a 3 year guarantee). I would really appreciate someone telling me how to talk to customer services as I have been sent around the houses today, and if I have to order replacement parts I'd rather do it ASAP so I can at least get it working again.
Sam

15 months is 3 more than 12 and HP is not going to replace the hard drive for you so you are wasting your time with them. But be my guest in trying to reach them. The best thing to do is buy a new hard drive. HP gets the drives very cheap because they only carry an OEM warranty...the drive maker does not warrant them, only HP and only for 12 months. If you buy a new retail drive you get a 3-5 year warranty from the drive maker. You can get a 250 gig laptop hard drive for about $50-60US and a super new hybrid drive for under $120US. From HP the price would be much higher. Try newegg.com or tigerdirect.com, or Best Buy or Frys.

Similar Messages

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    I bought my Macbook in September '07, without the extended Apple Care warranty. My hard disk recently failed--after the computer shut itself off while attempting to wake from sleep while the DVD player was open and paused. (This particular sequence had happened before, without the subsequent hard disk failure.) Now I boot from my firewire backup, and disk utility and even the OSX install disk cannot find the internal drive. Instead I just hear this sound like a limping bird from that corner of the case.
    At any rate, since my computer as a whole is outside the 1-yr warranty by now, I wanted to ask--can individual parts carry their own warranty, as well? Because this Macbook is still only lightly used, and it seems silly to suffer such a fate so soon.

    Early hard drive failures tend to be random in nature. Of course older hard drives tend to suffer exponentially higher failure rates as the parts wear. I've had little used hard drives crash after less than 6 months. It just happens.
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  • Hi, I have a hard disk failure so to recover my data I am using disk utility to restore the data on an external drive while booting from a second external hard drive. When I perform the operation it gives me an input/output error and stops. Any tips?

    Hi, I have a hard disk failure so to recover my data I am using disk utility to restore the data on an external drive while booting from a second external hard drive. When I perform the operation and after having selected both my destination and source drives, the operation begins but soon fails due to input/output error. If I try to create an image of the drive it gives me the same error message. Any help would be much appreciated.

    Disk Utility only creates a image of the drive, so it's no help getting exactly what you want, which is your files. If the file structure is messed up or the drive is failing then it's no help.
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  • Toshiba Satellite L650-07U, Hard disk failure and replacement

    Hi all,
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    Solved!
    Go to Solution.

    Satellite L650-07U (PSK1EC-07U00Q)
    This site is for US computers. I doubt you'll get your questions for that Canadian model answered here.
    There appear to be two recovery partitions. Maybe one for 32- and one for 64-bit Windows. Or maybe one is for English and the other for French.
    Your User's Manual isn't much help either. You probably need to ask Toshiba tech support in Canada.
    About all I have to offer is this: Be wary of drives with advanced-format technology. See my message about that.
    -Jerry

  • Ask the Experts: Understanding Cisco ASR 9000 Series Aggregation Services Routers Platform Architecture and Packet Forwarding Troubleshooting

    With Xander Thuijs
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn how to Cisco ASR 9000 Series Aggregation Services Routers with Cisco expert Xander Thuijs. The Cisco ASR 9000 Series Aggregation Services Routers product family offers a significant added value compared to the prior generations of carrier Ethernet routing offerings. The Cisco ASR 9000 Series is an operationally simple, future-optimized platform using next-generation hardware and software. The ASR 9000 platform family is composed of the Cisco ASR 9010 Router, the Cisco ASR 9006 Router, the Cisco ASR 9922 Router, Cisco ASR 9001 Router and the Cisco ASR 9000v Router.
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    Xander might not be able to answer each question because of the volume expected during this event. Remember that you can continue the conversation on the Service Providers community XR OS And Platforms  shortly after the event. This event lasts through Friday, May 24, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.
    Webcast  related links:
    Slides
    Webcast  Video Recording
    FAQ

    Is there a Cisco lab available for ASR 9000
    we have "XR4U" stations coming available soon when XR 511 comes alive. The plan is for a downloadable play image like that. In the interim we have 2 demo systems available, and they can be booked via your account manager representative.
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  • Satellite A215-S7414 Hard Disk Failure

    Hi. I purchased my laptop 16 months ago and this is the third time I have had hard Disk Failure. The first two times were in the first year and I received a new harddrive after sending it in to Depot for repair. Here we are the Third time and now Im outta warranty and apparently outta luck. Here are my many questions, first of all I didnt have the opportunity to back anything up, so if I were to replace the Hdd on my own, does that mean I would also have to purchase a new Vista package? Also, I have a Western Digital External harddrive that Im not using.....would that be of any assistance to me in trying to recover anything from the laptop?
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    I'll try to answer the questions you've asked.  First, you don't need to buy a new Vista package.  You should call Toshiba customer service at (800) 457-7777 and order a set of recovery disks for your notebook.  They will want the serial number and a credit card to cover the shipping and handling ($19.95 standard, $24.95 overnight).  The recovery disks will restore the system to 'as-shipped' condition with all of the appropriate drivers and utilties.  You can purchase a replacement drive reasonably from any number of sources.  Replacing the hard drive is straightforward.  You would remove the cover from the bottom, slide the drive out and transfer the hard drive 'caddy' to the new drive.  Slip it in, boot from the recovery disks and away you go.  You could install the old drive in an external USB housing and see if you can recover anything from it.  I can't think of a role for your current external drive other than as additional storage.

  • Hard disk failure and replacemen​t

    got
    hello, i own HP-G6-2005AX.My problem is that my hard disk is creating problem, the system does'nt boots up, when i contacted HP customer care, they told me to run hard disk dst test, the test took 3 hrs and gave result as failure.
    i am posting its screenshot as well..they told me to send that snapshot to them, and that my harddisk will be replaced, i wanted to ask that this hard disk(Toshiba), is very slow and not good,(this gave me problem in just 8 months), while my another hp laptop with samsung hard disk installed is working still fine..!
    so if it is being replaced can i get it replaced it with samsung one..?..(i can give difference in price)..or can i get same hard disk of 1TB...(older one is 500GB)..?
    thank you in advance..

    Here are the specs for you HP Pavilion g6-2005ax Notebook Computer. Under warranty service, HP will replace the hard drive with a comparable drive of their choice. That is to say that HP will replace the drive with what is in stock at the service center and is at least as large as the original drive. HP will not accept money for an upgraded hard drive under warranty replacement.
    Hopefully you created your personal set of HP Recovery Discs when you first setup your computer. If you failed to create this set of discs or a comparable USB Recovery Flash drive, you will need to request HP Recovery Discs for your computer as well.
    Please send KUDOS
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
    Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
    This is a user supported forum. I am a volunteer and I don't work for HP.
    HP 15t-j100 (on loan from HP)
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  • HARD DISK FAILURE IS IMMINENT

    Product Name: HP Pavilion p6390d
    OS: Windows 7 32 - bit
    Error Message: Hard Disk Failure is Imminent
    Things I did before having this error:
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    Additional Information:
    After my first format i installed AVG on my desktop just to stop small viruses that might affect my computer. I scanned it. and then afterwards i tried their new added feature which was PC TUNE UP, REGISTRY CLEANER and i used their program since they were the ones who detected that there are errors in my registry and other stuff (I still didn't have the HARD DISK ERROR at this time) and so i successfully downloaded the software and use it. and so i uninstalled the program since it was only a trial and can only be used 1 time. After sometime i seem to receive the message. And so my story goes on.(part where i reformatted my computer again) 
    This question was solved.
    View Solution.

    Derek, welcome to the forum.
    The hard drive has S.M.A.R.T. technology.  This tests your hard drive for possible failure.  In your case, it appears that your drive is ready to fail.  I suggest buying a new drive.
    Please click "Accept as Solution" if your problem is solved.
    Signature:
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    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
    HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
    HP Photosmart 7520 AIO
    ++++++++++++++++++
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    I am not an HP employee.

  • Wrong support on hard disk failure?

    My iMac had been getting progressively slower (applications would lock up with the spinning wheel for minutes at a time before letting me do anything).
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    I rang Apple Support and on a long support call was taken through various checks before the conclusion of hard disk problem was diagnosed.  We tried to repair using the disk utility, but that was unsuccessful and given that I had a time machine backup, the advice was to reformat, reload Snow Leopard, re-download and upgrade to Lion and the use Time Machine to restore.
    All fine (and I am back up and running now) - but one element of the support advice didn't ring true to me and I ignored it!  So I'm asking for opinions on whether I was right to do so.
    I was told to use a Time Machine backup from before the slow behaviour started, as by restoring I could restore the disk problem in the files loaded back from the Time Machine backup.  This made no sense to me.  I had a hard disk failure - sure - and Disk Utility confirmed this.  By reformatting the hard disk, I've eliminated the hard disk issue (albeit that having failed once I guess I may get other bad sectors/failures in the future).  The files on Time Machine - in whatever state they are in, are just files.  By copying them back onto the disk, I can't damage the disk - I may just end up with damaged files.  If some of those files were operating system files, then I could end up with problems - but as the operating system was cleanly installed - not from Time Machine - then even this shouldn't be an issue.
    Seems to me the only issue I may have is with my own files - restored from TM - if they happened to be on a bad part of the disk and were damaged.
    Do you agree?  Or am I missing something about being able to create bad areas on a disk by copying bad files?

    To add to this - given that I've had no replies, given with perhaps others have faced similar issues without a solutions.
    My problem has recurred - the disk failure repeated - again unable to repair the harddisk and having to reformat, reinstall Lion and restore from Time Machine again.
    Two points here:
    I continue to believe the support information I was given was wrong - and will be talking support again to test this.  My harddisk post reformat was fine (disk utility showed no problems), and post restoring from Time Machine the harddisk again was fine.  But after a week, the disk has failed again.  I don't believe that restoring files can cause this, but think I must have a bad harddisk and that the real answer is to replace the harddisk
    I was told (on the original support call) not to use the latest backup - as that might bring back corrupted files that could recreate the disk problem.  I ignored this as above as I felt the support was wrong - it making no sense to me that on a good disk, copying bad files could corrupt the disk.  However, when you use the migration assistant you do not get an opportunity to choose the date you are copying data from - so there seems to be no way of doing what the support team told me to do - by default I get the very latest backup.  Am I missing something?

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    Hello Evan
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    Following needs to be verified at Storage Array level
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    Below document has details and troubleshooting outputs:
    http://www.cisco.com/c/en/us/support/docs/servers-unified-computing/ucs-b-series-blade-servers/115764-ucs-san-tshoot-00.html
    Hope this answers your question.
    Thanks,
    Vishal 

  • K8neo 4 socket 939 cpu 3800 x2 amd what is the best hard disk

    k8neo 4 socket 939 cpu 3800 x2 amd what is the best hard disk
    for this confy
    i know maxtor has more problem
    so i ask to you
    what is the best hard disk 250 300 gb ?
    sata sata 2 ?
    i read about in some site but i can understand what is the best for this confy
    thank
    my english is Lol

    When we are talking about Quality and Performance the choice is:
    http://www.wdraptorx.com

  • Pavilion dv7t-4100 CTO Select Edition Entertainment Notebook PC hard disk failure imminent.

    Lately this laptop has been running slow and hot. Just yesterday,  I recieved an error message on my laptop (HP Pavilion dv7t-4100 CTO), saying "SMART Hard Disk Error" followed by a message telling me that the SMART hard disk check has detected an imminent failure. It told me to backup my files and then press F2 and run a hard disk test. The Quick Test Passed. The complete test gave this error.:"Hard Disk reporting failure 301 Disk Name: Toshiba MK7559GSXP Volume C:/D:/F:/)". I am sure I will have to replace the hard disk. Right now it is a Toshiba 750GB SATA hard disk drive, 5400 RPM, 2.5 inch small form factor (SFF). Can this hard drive be replaced with a Hybrid SSHD like the following:
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    Hi,
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        http://www.newmodeus.com/shop/index.php?main_page=product_info&products_id=345
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Ask the Expert: Single-Site and Multisite FlexPod Infrastructure

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    Webcast related links:
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    Single-Site and Multisite FlexPod Infrastructure: FAQ from live webcast
    Single-Site and Multisite FlexPod Infrastructure - Video from live webcast

    I would suggest you read this white paper which details the pros and cons of direct connect storage. 
    http://www.cisco.com/en/US/partner/prod/collateral/ps10265/ps10276/whitepaper_c11-702584.html   This paper captures all the major design points for Ethernet and FC  protocols.
    I would only add that in FlexPod we are trying to create a highly  available solution and "flexible" solution; Nexus switching helps us  deliver on both with vPC and unified ports.
    NPV equats  to end-host mode which allows the system to present all of the servers  as N ports to the external fabric.  In this mode, the vHBAs are pinned  to the egress interfaces of the fabric interconnects.  This pinning  removes the potential of loops in the SAN fabric.  Host based multipathing of the  vHBAs account for potential uplink failures.  The NPV mode (end-host  mode) simplifies the attachment of UCS into the SAN fabric and that is  why it is in NPV mode by default.
    So for your last question, I will have to put my  Product Manager hat on so bear with me.   First off there is no drawback  to enabling the NPIV feature (none that I am aware of) the Nexus 5000  platform simply offers you a choice to design and support multiple FC  initiators (N-Ports) per F-Port via NPIV.  This allows for the  integration of the FI end-host mode described above.  I  imagine being a  unfied access layer switch, the Nexus team enabled standard Fibre  Channel switching capability and features first.  The implementatin of  NPIV is a customer choice based on their specific access layer  requirements.
    /Chris

  • Ask the Experts: IOS-XR Fundamentals and Architecture

    Welcome to the Cisco Support Community Ask the Expert conversation. 
    Learn and ask questions about IOS-XR Fundamentals and Architecture.
    November 18, 2014 through November 28, 2014.
    Cisco IOS XR Software is a modular and fully distributed network operating system for service provider networks. Cisco IOS XR creates a highly available, highly secure routing platform.
    It distributes processes across the control, data, and management planes with their own access controls and delivers routing-system scalability, service isolation, and manageability.
    This is a Q&A extension of the Live expert Webcast.
    Cisco subject matter experts Sudeep, Raj, and Sudhir, will focus on IOS-XR fundamentals.
    Including:-
    High-Level Overview of Cisco IOS XR
    Cisco IOS XR Infrastructure
    Configuration Management
    Cisco IOS XR Monitoring and Operations
    Cisco IOS XR Security
    Introduction to different IOS-XR platforms
    Sudeep Valengattil is a customer support engineer in High-Touch Technical Services at Cisco specializing in service provider technologies and platforms. Sudeep has got experience on XR platform like ASR9000, CRS, NCS and GSR. Sudeep has more than 9 years of experience in the IT industry and holds CCIE certification (36098) in Service provider.
    Sudhir Kumar is a customer support engineer in High-Touch Technical Services at Cisco specializing in service provider technologies and platforms. His areas of expertise include Cisco CRS, ASR 9K and Cisco XR 12000 Series Routers. Sudhir has more than 10 years of experience in the IT industry and holds CCIE certification (35219) in Service provider and Routing and switching.
    Raj Pathak is a customer support engineer in High-Touch Technical Services at Cisco specializing in service provider technologies and platforms. He serves as a support engineer for technical issues supporting Cisco IOS XR Software customers on Cisco CRS and Cisco XR 12000 Series Routers. Raj has more than 8 years of experience in the IT industry and holds CCIE certification (38760) in routing and switching.
    For more information about this topic, visit the Expert Corner > Knowledge Sharing
    Remember to use the rating system to let the experts know if you have received an adequate response.

    Hi Charles,
    To answer your question,
    LPTS would be acting only on packet/traffic which is ingressing the router and destined for the router itself (for-us packets).  It provides an internal forwarding table to route control/management protocol packets destined to local router to the right application for further processing.  Once we have a packet entering the interface, the network processor would be performing a lookup to determine, if this packet is destined for us.  Based on which, it will forward to LPTS.  For eg, the ICMP packets coming in on an interface with destination IP of router itself, would be processed by LPTS.  It also provides policing function for this traffic transparently.
    Key facts about LPTS
    1. LPTS is an always on feature.  No user configuration needed to enable it.
    2. LPTS is only applicable for traffic entring to the router and destined to the local router. Applies for control-plane and management plane traffic.
    3. Packets originated by router and transit traffic is not processed by LPTS
    4. LPTS polices the incoming traffic based on the pre-defined policer rates.
    Here is an o/p snip to view the LPTS entries.
    RP/0/RP0/CPU0:CRS-C#sh lpts pifib hard police loc 0/0/cpu0
    Tue Nov 25 23:32:10.666 EDT
    Node 0/0/CPU0:
    Burst = 100ms for all flow types
    FlowType Policer Type Cur. Rate Def. Rate Accepted Dropped
    unconfigured-default 100 Static 500 500 0 0
    L2TPv2-fragment 185 Static 700 700 0 0
    Fragment 106 Static 1000 1000 0 0
    OSPF-mc-known 107 Static 20000 20000 44818 0
    OSPF-mc-default 111 Static 5000 5000 11366 0
    Do let us know if you have any further queries.
    Regards,
    Sudeep Valengattil

  • IMac 27'' mid 2011 hard disk failure with FileVault 2

    Hi,
    Recently I had had some troubles with my iMac and everything is pointing out to the hard disk.
    2 weeks ago I rebooted the iMac and i lost all my data because of a hard disk failure. The disk just got corrupted according to what i could see. From there, i had a lot of troubles trying to reinstall the last version of OS X (10.8). I indeed formated the disk and i even securely erased it. When I tried to reinstall it from external HD or from a USB key i usually (not always) got error in the final steps of installation. However, if i use the Recovery partition to install from Internet i ain't got no errors.
    With OS X already installed, i also tried to encrypt the disk using FileVault 2 and i got an error again. This time, when 2 hours left to finish the encryption. Specifically this error: https://discussions.apple.com/thread/4218952?start=0&tstart=0 (Trying to encrypt but it always fails). It seems to be a common error which a lot of people is suffering, but i still don't know if my case is a hardware problem or, on the other hand, a software error.
    I carried the iMac to the tech support in my city and they discarded a hardware problem. They gave format to the disk and installed OS X with no problem, so they told me to check if the iMac keep spitting some error or just it has any anomalous behavior. Actually it seems to run fine, no errors yet excepting FileVault 2, which is generating the same error.
    I have always used FileVault without any kind problem (in all my macs, including this one), so could it be a Mountain Lion issue?

    Back up all data immediately as your boot drive may be failing.
    If you have more than one user account, these instructions must be carried out as an administrator.
    Triple-click anywhere in the line below on this page to select it:
    syslog -k Sender kernel -k Message CSeq "I/O error" | tail | open -f -a TextEdit
    Copy the selected text to the Clipboard (command-C).
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window (command-V).
    The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
    A TextEdit window will open with the output of the command.
    Normally the window will be empty. If you get output like this:
    kernel[0] <Debug>: disk0s2: I/O error
    the boot drive is failing, or there's some other hardware fault in the storage subsystem.

  • Music Files Deleted After Hard Disk Failure and First Sync After Hard Disk

    Hi,
    I recently had a hard disk failure and lost all of the data on my hard drive. I replaced the hard drive and reinstalled all of the software including iTunes. I am running Windows XP Home. The first time I plugged my iPod Nano into my computer after the hard drive replacement it synced to iTunes and since iTunes had no music files it deleted all of the music files on my Nano. How do I get them back and why on earth would iTunes do such a stupid thing??? My Nano contained many songs that I bought from iTunes and I want to get them back. I have found some third party software that will undelete the deleted files but it costs $69. I don't feel that I should have to pay to correct a defective feature in iTunes. Does Apple have an undelete utility? Can I redownload the songs that I purchased from iTunes?

    *The first time I plugged my iPod Nano into my computer after the hard drive replacement it synced to iTunes*
    When you connected did you get a message that your iPod was linked to another library, and then press Erase and Sync? When an iPod is set to update automatically and you connect to a computer with an empty iTunes and accept the message above it will erase the originals completely (as you have discovered). Also as you've seen, none of the recovery programs are particularly cheap so you have to decide if in your particular circumstances it's worth it to get your songs back. It may be if you have a lot of purchased tracks which you will have to pay to download again. If they came primarily from your CDs then it's most likely not as you can re-rip them.
    *Can I redownload the songs that I purchased from iTunes?*
    If you didn't make a back-up of your purchases to restore from then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
    "Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once
    You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service

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