Ask to Buy Problem

When ever I try and enable "Ask To Buy" for my son I get a message stating "Cannot Enable Ask To Buy. "..." is sharing purchases from an account also used by another family member. Ask to buy can be enabled only on accounts that are not shared." Has me stumped.

wingate65,
Thanks! Deleting and re-adding the account after it had been signed in to all accounts on the iPhone worked.
Cheers,
Sean

Similar Messages

Family Sharing Ask to Buy Not Working (with exact explanation)

I see lots of posts on this, so I will try to be very specific in hopes someone can solve this and others can learn from it too.
My family has 4 iPhones: my iPhone 6; my sons' two iPhone 6 Plus iPhones; and my daughter's iPhone 5S. All are running the latest iOS 8 (8.0.2).
I cannot seem to get any of my kids iPhones, with all of us on Family Sharing, to send a request to my iPhone for purchases they want to make. Despite what I believe is the correct setup for Family Sharing, they get asked for the security code of my credit card. I will go through the setup and steps in painstaking detail in hopes this helps:
In Settings > iCloud > Family I have myself as the "Organizer" and my 3 kids, with the "accounts" as follows:
Me = the regular iTunes account I have had for years
Son #1 = @icloud iTunes account I made on his iPhone with the new process for minors
Son #2 = ditto above, except for this son
Daughter = ditto above, except for my daughter
"Ask to Buy" is turned on for all 3 of my kids accounts
In iTunes & App Store on my iPhone 6 the Apple ID is indeed my Apple ID
In each of my kids' iPhones, in Settings > iCloud, it shows the same @icloud account as mentioned above. In other words, each of them have as their iCloud account the same ID as what I see in the Family Sharing on my iPhone.
Similarly in each of my kids' iPhones, in Settings > iTunes & App Store, the Apple ID is the same @icloud account for that respective kid's iPhone.
When I go to make a purchase on any of my kids' iPhones, here's exactly what happens…the example being to buy the movie Godzilla
Videos > Store > Search > "Godzilla" > "$19.99 BUY" > "BUY MOVIE" … up comes the "Sign In to iTunes Store" box that asks "Enter the Apple ID password for the [email protected]" (correct ID for that phone) … I enter the correct password for that kid's account … and then get the "Payment Verification Required" which says "Your Family Organizer, <my correct iTunes account> must enter the security code for the payment method." … I then press Continue and this is where it really surprises me … instead of sending any request to my iPhone (I get nothing) it brings up "Account Settings" and asks for the Security Code for my credit card. What the heck? Shouldn't this instead trigger a request to my iPhone? At this point there's no way to proceed. If I hit Cancel it exits out. If I hit Done (without entering the credit card security code) I get the notice "Confirmation Required" which says "Do you still want to buy Godzilla (2014) for $19.99?" … if I say Continue, I get the very same "Payment Verification Required" as mentioned above, which returns me again to the page asking for the credit card security code, essentially an endless loop.
Help! I am hoping someone knows how to solve this problem (and that this post helps others with similar problems).
Thanks for any help!

Thank you Ms. SJ!!!!
I was having this problem with my youngest daughters account. Your post about establishing the payment history apart from family sharing made a lot of sense. My oldest daughter has had an account for some time that she had been adding iTunes gift cards to, so her account was "established" before it was added to our family sharing group. I had no trouble approving her purchases.
I had set up an account for my youngest daughter a long time ago, but used it only for email and iMessage on her iPod. My ID was used for purchases on the device. After Family sharing was launched and she got an iPad for Christmas, I decided to set up her ID as the primary account on her new iPad and added her to family sharing.
The first problem I ran into with Family Sharing was enabling the "Ask to Buy" function because since I set up accounts for my daughters a long time ago they were both showing as adults. I learned from another post that the fix for this was to change their birthdates to January 1, 2001. I did this and it has them listed as Age 14 on their family sharing profiles - fine.
I then ran into the same problem with Ask to Buy that David Wilkie described above. My fix was a little different from yours and less intensive.
Removed my youngest daughter from family sharing
Purchased an app using her account alone (with an iTunes gift card attached) to establish a purchase history.
I then re-added her to our family sharing group.
I had her purchase a song using "Ask to Buy" and it worked as expected.
Thanks for going through the legwork with support to find this fix and share it. I hope my experience can be helpful as well.

ITunes Family Sharing - Ask to Buy - I, the pay source, want the option to be asked regardless of age!

Ask to Buy in Family Sharing does not require a person over 18 to at least ask the payer to provide approval when purchasing. Not even the option to turn it on/off ???
How Lame is this… are you telling me that kids/young adults/even grown adults over 18 are responsible enough (or naturally mature enough) to NOT have to seek their parents/payer's approval for spending their money on "entertainment" for themselves? Give me the DANG option as the OWNER and pay source to turn them off if/when I want to. Its like keys to the car. Irresponsibility or disregard to responsibility will get you grounded and the key taken away. I see this PRIVILEGE no different and thus MUST be revokable (at the payer's discretion at any time).
If I am paying for it.. I want to know about it.. no matter how old the person is I am sharing my library with. Its a check and balance / courtsey thing… not a trust thing.
GIVE ME THE 'ASK TO BUY' OPTION FOR FAMILY MEMBERS 18 or older. Or Apple can build roles other than child(less then 18) or adult (18 or more) that I can place them in that role myself with the desired permissions (like a College Student)!
I DO NOT think is it safe or secure to assume that the Ask to Buy option can be disabled permanently for anyone 18 or over. What if the device is left unattended or stolen and somehow accessed without permission .. that's way to easy for a dishonest person to empty you out!
I will not be using this feature until this is an option. I love the idea and it would be very helpful/useful if this only this option existed.
I'm the parent, I decide this type of thing in my household, not Apple!
Steve

Thank you Ms. SJ!!!!
I was having this problem with my youngest daughters account. Your post about establishing the payment history apart from family sharing made a lot of sense. My oldest daughter has had an account for some time that she had been adding iTunes gift cards to, so her account was "established" before it was added to our family sharing group. I had no trouble approving her purchases.
I had set up an account for my youngest daughter a long time ago, but used it only for email and iMessage on her iPod. My ID was used for purchases on the device. After Family sharing was launched and she got an iPad for Christmas, I decided to set up her ID as the primary account on her new iPad and added her to family sharing.
The first problem I ran into with Family Sharing was enabling the "Ask to Buy" function because since I set up accounts for my daughters a long time ago they were both showing as adults. I learned from another post that the fix for this was to change their birthdates to January 1, 2001. I did this and it has them listed as Age 14 on their family sharing profiles - fine.
I then ran into the same problem with Ask to Buy that David Wilkie described above. My fix was a little different from yours and less intensive.
Removed my youngest daughter from family sharing
Purchased an app using her account alone (with an iTunes gift card attached) to establish a purchase history.
I then re-added her to our family sharing group.
I had her purchase a song using "Ask to Buy" and it worked as expected.
Thanks for going through the legwork with support to find this fix and share it. I hope my experience can be helpful as well.

"Ask to buy" and "Sign in to Approve" process is not working

Last weekend I setup Family Sharing for the first time, but the "Ask to buy" and "Sign in to Approve" process is not working. I am the Family Organizer and I created an account for my child under 13 with "Ask to buy" enabled. My child can go in to the App Store, click "Buy" for a desired app and I get a notification on my iPhone 5s... as expected. When I open the Notification I have the option to Decline or Approve. If I select Approve, a box pops up asking me to enter the password for my child's iCloud account to complete the request. (It seems odd to me that I'd have to enter his password instead of my own, but whatever.) So I enter his password and the box goes away for a second and then comes right back like I typed it wrong or something. I enter it again and again and always the same box comes back and the request is never completed. We've tried this several times over several days and always see the same behavior. I have also tried entering my password instead of his (since that makes more sense to me) but I encounter the same problem.
I have verified that I am signed in to my iCloud account and my iTunes account on my iPhone 5s. I have also verified that my son is logged in with his iCloud/iTunes account on his iPod touch, so why isn't this working? Additionally, if I disable "Ask to Buy" then I can successfully install apps on his iPod from the iPod itself.
Is it normal for the "Sign in to Approve" box to show his iCloud address instead of mine? And if so, why doesn't it complete when I enter his password? Am I missing something completely? This is driving me crazy.

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Icloud password loop when declining an ask to buy purchase using family sharing

My daughter asked to buy an app using family sharing. I received the notification on my phone and when I hit decline, it asks for my icloud password. When entered, it asks continuously and will not finalize declining the purchase. Same process on my wife's phone. We were able to approve a purchase, just not decline one.
Help please.
I am using a 4s, my daughter and wife both have 5cs. All running iOS8 with family sharing set up.

Thank you Ms. SJ!!!!
I was having this problem with my youngest daughters account. Your post about establishing the payment history apart from family sharing made a lot of sense. My oldest daughter has had an account for some time that she had been adding iTunes gift cards to, so her account was "established" before it was added to our family sharing group. I had no trouble approving her purchases.
I had set up an account for my youngest daughter a long time ago, but used it only for email and iMessage on her iPod. My ID was used for purchases on the device. After Family sharing was launched and she got an iPad for Christmas, I decided to set up her ID as the primary account on her new iPad and added her to family sharing.
The first problem I ran into with Family Sharing was enabling the "Ask to Buy" function because since I set up accounts for my daughters a long time ago they were both showing as adults. I learned from another post that the fix for this was to change their birthdates to January 1, 2001. I did this and it has them listed as Age 14 on their family sharing profiles - fine.
I then ran into the same problem with Ask to Buy that David Wilkie described above. My fix was a little different from yours and less intensive.
Removed my youngest daughter from family sharing
Purchased an app using her account alone (with an iTunes gift card attached) to establish a purchase history.
I then re-added her to our family sharing group.
I had her purchase a song using "Ask to Buy" and it worked as expected.
Thanks for going through the legwork with support to find this fix and share it. I hope my experience can be helpful as well.

Ask to buy functionality with family sharing.

I have set up all the family devices with the kids iTunes accounts, as well as my wife and I having our accounts. All are linked in family sharing. The children have their accounts set up for ask to buy.
The problem, they are not presented with the popup to select ask to buy, they are presented with the iTunes login as though they are me.
I can not seem to find any other reports of this or what possible steps to make to correct it.
Thank you
Dave

My guess is that they are not legged in under their own Apple ID, but instead as yours. In my case we had to sign out on the kid's phone, where we were signed as [email protected], and sign back into the itunes store as [email protected]

HT201089 Family Sharing-ask to buy

I can not enable ask to buy for my son. It says he is sharing purchases from an account also used by another family member, but it's just the two of us at this point.

I had the same problem and found the solution posted by sdalberg.
I apparently erred by trying to add him to Family Share before I had his own iCloud account completely set up.
On your iOS device, go to your iCloud settings and click on the family member you are having problems with. Click on "Remove." You will get some warning messages and then emails saying that he has left the family. Then go back to the family menu and "Add Family Member..." and add him again. You will be asked to decide whether you want "Ask To Buy" enabled and turn it on. Once you finish setting it up, "Ask To Buy" should be enabled.

HT201089 Why as the organizer am i not receiving the ask to buy requests

I am the organizer and i am not receiving the ask to buy requests. I removed my wife as a parent to see if that was the problem but she is still receiving the request and i am not. what do i do?

I also had problems with Ask to Buy when I first set-up family sharing . My issue was that the child devices they were being asked to put in the verification code of the credit card linked to the organiser's appleID before the request was sent. This made no sense - why would the child device need that?!
I checked that each device was set to the right account for icloud and itunes/app store, logged in and out etc but nothing seemed to work.
Eventually we tried simply entering the CCV on the child device and found that everything worked perfectly after this.
Hope this helps others with similar problem. Once set-up and working it is great.

Alert doesn't appear when child is using "Ask to buy"

Hi, I'm having a problem with the "ask to buy" on my kids iPad. We are all logged into my iCloud account and all have "ask to buy" switched on. When you go try to purchase the item it asks you to cancel or send alert but it isn't alerting on my iPhone or my Mac. Please help. Thanks!!

Welcome To  Discussions jedipwnces!
Did you purchase iWork '06 from the Apple Store, or an Apple Certified Reseller?
I don't have iWork '06, but I would think that you are supposed to use the iWork DVD to install the applications.
At what point is the DVD spit out?
Even if it is not appearing on the Desktop, are you able to insert the DVD, and restart from the DVD, while holding down the C key?
Are you inserting the iWork DVD in the internal or external drive?
Is the internal optical drive a CD-R, a CD-RW, a Combo or SuperDrive?
Is the external drive a Firewire or USB?
Does your G4 meet the Minimum System Requirements listed on this page iWork '06?
ali b

IOS 8 Family Sharing "Ask to Buy" not working

If it's not one thing with iOS 8, it's another. I have a iPhone 6, iPad Air, and a child's iPhone 5. I'm setup under my iCloud account as the "Organizer" on the iPad Air and iPhone 6, he is setup as a child, with "Ask to Buy" turned on, on the iPhone 5. When he tries to make an app purchase on the iPhone 5, it says that permission must be granted, with a pop-up notification, and then you can select "Ask." Problem is, I never receive the request on either the iPhone 6 or iPad Air, so I cannot grant permission.
Any solutions?

There sticky point appears to be related to what why call the "original" iCloud account vs. a newer iCloud account. In other words only the first iCloud account used to make purchases appears to work with "Ask to buy" feature. In my case I had a very old apple id (@mac, then @me, then @icloud) and after purchasing iPhones for all family members I created a new apple id for me (private backups between my devices). Each of my family members now have their own apple id's. Well, my fairly new apple id (which has payment methods for iTunes/appstore) does not work with "ask to buy" feature. Only the original apple id does. I can't understand why. As an experiment I added the original apple id as a family member in Family share, and set as parent/guardian. That did the trick in terms of receiving ask to buy notifications, but it will remove the ability for me to see shared purchases because there's two" apple ID's set under family sharing.
If somebody figures out how to fix this, please let me know.
Thanks,
Wil

My children have "ask to buy" on their accounts, but can't now seem to spend money credited to them via gift card, their purchases revert to my credit card ?

my children have "ask to buy" on their iTunes accounts, but can't now seem to spend money credited to them via gift card, their purchases revert to my credit card ?.. i want them to be able to spend their money first !!

Claudius,
either you didn't read my post, or you jumped to conclusions.
I had a skype account that was created using a microsoft account (NOT THE ACCOUNT I AM USING NOW). PURE MICROSOFT ACCOUNT NO OTHER ACCOUNT LINKING.
I had to change the primary mail of that account.
I was told "no can do" by skype support.
I found that if I went to account settings and clicked on the link on the line below the one that said "MICROSOFT etc" (labeled something along the lines of "TV or Device") I got the opportunity to set the password of the "live:username" account (WHICH YOU COINCIDENTALLY HAVE TO DO IF YOU WANT TO USE SMART TVs ETC).
Once that was done, I COULD SUCCESSFULLY DO WHAT SKYPE SUPPORT SAID WAS IMPOSSIBLE- I could change the primary mail address.
once that was done, and NOT BEFORE, I linked the account to a facebook account as well, just to be sure I have more than one way to access the skype account.
What caused you to get the impression that I was writing something else?
furthermore this sentence - "The solution you described in your initial message isn't actually once since all the time you were operating on different account that weren't actually linked" does not make sense, I think you mis-edited it.
and I need to point out that you are incorrect. I WAS NOT OPERATING ON DIFFERENT ACCOUNTS I WAS OPERATING ON ONE SKYPE ACCOUNT, THAT WAS CREATED USING A MICROSOFT ACCOUNT just like you say you recommend. I still don't know how you can misread my initial entry like that.
If you have a better solution to my initial problem - changing the primary mail of a skype account created throuth either a microsoft account or a facebook account, Please write a sticky to explain how to do it, and please inform skype support that Yes it can be done, and this is the way it is done. So far my "lucky shot" seems to be the only way to do it.

My Photoshop CS6 Extended did not transfer properly from Macbook to iMac. I am being asked to 'buy' it.

My Photoshop CS6 Extended did not transfer properly from Macbook to iMac. It was treated as a trial and now I am being asked to 'buy' it.

I have run into this before. Click on "license this product" on the Trial countdown screen.
Sign in if asked with your Adobe ID/Password The Cloud is an option for those who do not have a serial number license. It isn't mandatory.
Then look for the "I have a serial number" option.
And enter it from there and activate. Your trial should convert to Photoshop Standard or Extended depending on the serial number.
Of course migrating or restoring from Time Machine does break licensing.
So aside from uninstall, run the Cleaner tool Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
and use Disk Utility to verify your disk and run a "Repair Permissions" before install.

I have purchased songs from itunes on my ipad but now they are not there anymore. How can they get them back? Dont come up in songs not on this ipad and in itunes it asks to buy again

I have purchased songs from itunes on my ipad but now they are not there anymore. How can they get them back? Dont come up in songs not on this ipad and in itunes it asks to buy again

If you are now in the US then you can only use the US store, so you should update the address on your account
Changing country : Change the country of your iTunes Store, App Store, iBooks Store, and Mac App Store account.
Had you copied the songs over to your computer's iTunes library, do they show in the Music section on it ? You can copy purchases that you still have on your iPad over to your computer's iTunes library via the File > Devices > Transfer Purchases menu option

Ask to Buy for all family members.

Hi,
I'm the Organizer for my Family Sharing. How can I ensure that all my family members have to "Ask to Buy", regardless if they are a child or not.

I did a simple purchase on a family member, it did not ask the Organiser for approval.
How can I tell Apple that the Organiser should have the option to approve purchases?

Family Sharing - Unable to turn on Ask to Buy

I have been attempting to setup my daughters iPhone 5 to use Family Sharing. I have the invite sent and accepted on her phone. However, When i try to activate the "ask to buy" function from my phone on her account I get the following message
Has anyone else had this issue? if so, could you give me your ideas on how to work around this? I feel like it could be something with the setup on my daughters phone, but completely sure. I have her iCloud setup using her Apple ID, and the iTunes Store is setup using my Apple ID ( have also tried setting it up with her ID being associated with iTunes Store also but no good)

Hi gt23,
It seems you would like to activate "Ask to Buy" on an adult account in your Family Sharing group. "Ask to Buy" cannot be activated on an adult account. The following article provides more details about Family Sharing:
Family purchases and payments - Apple Support
Ask to Buy is enabled by default for any children under 13 years old, and can be enabled during the setup process for any children 13-17 years old.* You can't turn on Ask to Buy for adults.
Thank you for contributing to Apple Support Communities.
Take care,
Bobby_D

Ask to Buy Problem

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