Ask to shut down when pressing backspace or eject button

I recently changed my topcase (macbook late 2007) through an official repair service and after some days I noticed that when i press the button "backspace" or "disk eject" the computer asks me "Are you sure you want to shut down your computer now? (Restart) (Sleep) (Cancel) (Shut Down)". It doesn't happen always.
Since the shut down button is nearby the other two buttons, I believe there is some kind of contact on the keyboard. Is that possible? do i need to bring back to the repair service?
thanks and good apple all!!!

I think you're right, and you need to bring the machine back and ask the folks at the repair center to double check their work.
Good luck!
~Lyssa

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http://support.microsoft.com/kb/315263#method2
If there it is, please help to upload it here for our research.
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1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
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You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
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☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
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PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ 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!/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo 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Prefetching SATA );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

IPhone shuts down when phoning

Hello,
when the battery goes to about 50%, my iPhone shuts down when I make a call (or receive) one. When I turn it on again (without charger) and try to make another call, it shuts down again There is no low battery warning!
But I can use it for hours surfing the internet (WIFI or EDGE), playing music etc. I also tried to use (internet & music) it, till it shuts down and charge it for at least 6 hours. This doesn't help as well.
Can I do anything else or do I have to replace it?
Firmware is the latest 1.1.1
Best regards
René
Message was edited by: Rene Scrubei

Sorry to hear you are having so much trouble.
2 things to do before you seek service.
1. Reboot the iPhone on your own. Hold down the button on the top and wait until you get the red bar telling you to slide to turn it off. Power down, reboot and see if the problem persists.
2. If that doesn't work, Reset iPhone. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
3. Final option is to restore the iPhone in iTunes. You'll lose some data, but if you back up first, you'll obviously be ok.
An Apple genius will ask if you have tried these steps before proceeding. Good luck.

My Satellite laptop (A305) shuts down when run on the AC charger/adapter

The problem is that my Toshiba _A300 series laptop (A305) shuts down when you try to run it on the AC charger/adapter_. You can boot it with the power cord plugged in and it will get to Windows Desktop and maybe a few minutes more at most before shutting off.
It will boot and _run from battery without problem_, but if you plug in the AC while it is up and running on battery the machine will normally click off instantly and reboot to the message "Windows was not shut down correctly."
The _AC adapter works fine_ reading a steady 19.19 to 19.20 volts with a voltmeter. It also _charges the battery fine when the computer is off_. I have two Toshiba brand batteries and they both work fine.
One interesting thing is that the _computer runs fine on AC when in safe mode_.
I _did a reformat/factory restore_ of Vista to assure it was not software and drivers, and still got the same problem before any external devices had been plugged in.
It has the latest BIOS and I tried resetting it to default values in case anything had gotten changed. It made no difference.
This is _not a heating issue_ because _while it is run on battery I can watch long videos_ without it shutting off. I ran compressed air through the vents just to make sure, but it makes no difference in behavior. Usually with an overheating shut-off, the computer cannot be started until it has cooled some, but these shutdowns are accompanied by an instant reboot.
I have seen on some threads that this type of problem one can work around by disabling one of the processors in Device Manager, but I don't think that is much of a lasting solution or good for the computer.
Has anyone seen this problem before and have you come with a full diagnosis of the problem and a real solution?

I have Satellite A300 and until now everything works OK.
I would like to know what happen when you remove the battery and use notebook with power supply only. Does notebook shuts down again.
If not let OS run and put the battery.
Is the battery recognized properly? Does notebook switch off again?
To be honest I cannot imagine this issue has something with software or background processes. Recovery image you got with your notebook is designed for this certain notebook mode. Recovery image is tested and I dont think preinstalled OS has anything to do with this.
Full diagnosis?
And how to do this? You know very well that diagnosis can be done with diagnostic tools only and such tools have services only. I hope you will find answers but Im 99% sure there is nothing you can do about that. Maybe you should contact service, explain the situation and ask for help.

Why does Macbook Pro have gray "curtain"and msg to shut down when playing video online?

Hi,
I have a MacBook Pro running Snow Leopard v 10.6.8 and have put on all the security updates.
I bought this machine just days after the newest MBP's were released with Lion because I wanted to stay with Snow Leopard
From the very beginning I would have occasional "gray screens" with a message that I'd encounterd a problem and needed to shut down. It always occured while I was watching a streaming video online (Flash?) but it didn't always happen. I updated my Flash plugin and that seemed to help. I use both Safari and FireFox and both are now updated to the latest versions.
I had also noticed via iCleanMemory that my memory availability was very low .....I always have many tabs open in my browsers and have backup software that backs up to online storage running and when I watched a video, it dropped to almost 0 and everything ran slow. I had 4 GB Ram.
So, I ordered new ram and put that in and now have 8 GB. Machine runs fast. Love it....except it keeps giving me that veil of gray and the message to shut down. It happens several times a day now and while usually in conjunction with watching a video clip, it's not always the case. But I have lots of available memory. That wasn't the issue.
I found an Apple Support paper relative to needing a video update on some mid 2010 MBP's and downloaded it. It won't install and says it won't run on my system so that didn't help.
I'm at my wits' end trying to keep this thing running. Everytime I have to shut it down it means a minimum of 8 min...sometimes more.....before it will restart. If I try to restart sooner than that, it begins to boot and then just has lines and lines of numbers and code running across it....and often continuous beeping sounds and I have to hold the button down to shut it off again. If I wait long enough, it does boot back up and sometimes runs fine as long as I'm not watching video clips, a streaming tv show or clicking on a lot of links in web pages.
I don't believe it has shut down when I was doing anything that wasn't web related....i.e. on a browser. And, when I was running with only 4 gb ram, it rarely shut down, just ran very, very slowly. Now with 8 gb ram it is speedy but doesn't seem to want to keep working!
Anyone have any ideas what I should try next?
Thanks
Paula

Hi Allan,
Thanks for your reply.
I have been closing iCleanMemory but the shut down (kernel panic) was still happening. Not sure how to go about uninstalling it as it's one that runs at start-up and dragging it to the trash might not get rid of it completely. I"ll find it's web site and see if they have any info.
Haven't checked your web link yet (it's late and gotta get to bed) but will do so tomorrow.
I also run Backblaze and DropBox that begin at startup and are constantly updating in the background, iStatMenus and Sharpshooter.
The kernel panics were happening....tho much less frequently.....before i put iClean Memory on. If I remember right, I installed it just because I had those periodic shut downs and wondered if it was a lack of memory. Because I then saw that memory was very low all the time, I decided I must need to put more memory in. And that seems to have made the issue worse while also making the machine work faster for the time it is running.
Now, I've been working on here for a couple of hours and had no problem at all......but I haven't asked it to play any kind of video. Before I quit for the night, I'll try to watch the last one I tried that caused it to shut down and see if it does it again.
I do appreciate your help as I have just enough knowledge about these things to be dangerous.
Paula

Battery doesn't charge AND frequent shut down when only on AC power

Hello all,
I've spent some time browsing and searching this forum to avoid asking a question that has already been answered but I haven't seen a complete answer to this situation so here goes.
I have a Lenovo 3000 N100 model 0768DKU. Battery (P/N 92P1185) started not charging/not holding a change about 6-8 months ago AND the laptop now abruptly shuts down even when on AC power. From the forum I found out about the 18 month battery replacement policy but I'm just a few months past the 18 months so out of luck there. Normally I would just buy a new battery but the last few months I've been getting very frequent shut downs when the laptop is exclusively on AC power even with the battery removed! This has kept me from buying a battery because the laptop won't stay on even when it's plugged into the wall then how will a battery help?
This has really thrown me for a loop since the laptop may run 30 minutes then it's dead like you pulled the power cord. Turn it back on maybe 10 minutes then dead, or 5 minutes then dead repeat over and over.
Steps I've taken since browsing the forums:
Virus scans/spyware are clean
Used compressed air on the fan vent to remove a little dust, opened up and sprayed out dust nothing major.
Speedfan is reporting cpu temperatures of 65C to 69C at 99% idle.
Reseated memory
Questions:
Would a new battery potentially solve this problem? I'm not sure how since it shuts down even with the battery removed and only the power cord plugged in.
Bad AC adapter?
Thermal problem? It looks like the cpu is still below temperature ranges based on Intel but it sure seem like a thermal problem to me the way it shuts down. I'm trying some new thermal grease tonight but not sure if that will realy make a difference.
Any suggestions, I'd hate for it to be motherboard, etc.
Sorry if this was answered elsewhere I've seen all the battery posts but not how the battery would address the fact the laptop shuts down even when on AC power with or without the battery installed.
Thanks,
Chad

Hard reset didn't work for me either, thanks for the tip it was worth a shot.
Thermal paste kept temps lower around 45C still suddenly shut off like usual while on AC power. 3, 5, minutes, etc. Doesn't appear to be thermal.
Could the "bad" battery somehow be messing up the power circuit and cutting off. Looks like the battery problem with these units is huge wish I'd been looking earlier since I was within the extended 18 month period at the time. Just want to hear that someone bought a battery and it fixed the problem....

Adobe Bridge shuts down when I try to access files on my external drive. Have been using the drive for months with no problems.

Adobe Bridge shuts down when I try to access files on my external drive. Have been using the drive for several months with no problems.

Due to the current unavailability of clairvoyants and mind-readers in the forum, we respectfully request you supply sensible, complete details.
A lot more information about your hardware and software is needed.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
a screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Reader X shuts down when trying to open more than one pdf, or when clicking certain categories in settings

Until a few weeks ago I have never had a problem opening more than one pdf at a time. Now Reader just shuts down when I try to do so. The same thing happens when I click on the yellow highlighted categories in settings. All the other categories open fine.
Appreciate the help of anyone who can help me solve this.

I guess you didn't know, but yes you can close more than one app at a time. You can close up to 3 apps at a time in the new IOS7 on the iPhone. Try opening at least 3 apps and then double click the main button to see what apps are opened. Then swipe to the left to see the three of them on your screen. Your not gonna see the ones on the side entirely but you can still put all three fingers on them, then simply swipe them up and it closes them up.
The thing is, when you have let say 10 apps open, and you start using this trick, some of them will stay open meaning you swiped them up to close them down but the bottom icon stays there. When you come back to your main IOS desktop and then go back to close the programs that you have opened, you can see that those apps are still opened. There is only like 2 or three out of all the 10 you had opened that stayed open, but none the less it's a bug in the system I presume.
You also asked about the icon at the bottom. When you are seeing what apps are opened, there is always a small icon at the bottom and on top you have a representation of what you were working on, and that is the part you swipe up. But often time the bottom icon will stay opened after swiping 2 or 3 of the apps to close them.

Ask to shut down when pressing backspace or eject button

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