Ask your question.I have just receive a billing for a download that I do not want.  How do I return it?

I have just received a billing for a download that I do not want.  How do I return it?

According to Apple, all sales are final.
http://support.apple.com/kb/HT3641
You indicated the app was free so you could not have been charged for it.

Similar Messages

  • HT1933 I have just received a bill from I-tunes of which is £3,500 ,someone must be hacking into my account ,please can someone contact me ASAP

    Hi apple
    I've just received a bill for £3500 from I-tunes this can't be right ,sounds like someone is hacking into my account ,please can someone contact me ASAP
    T E Avory
    <E-mail Edited by Host>

    It may well be a fake. One such phish claims that some purchases have been made and asks you to sign into your account to confirm or report the problem. If that's what the email you received says, it's almost certainly a fraud. To see what's really been purchased through your iTunes Store account, check your purchase history:
    http://support.apple.com/kb/HT2727
    If these purported purchases don't show up there, then the email is a scam.
    For future issues, please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like me, your fellow users.
    Regards.

  • Pon downloading the 4.0 version of your firefox, I have no longer been able to access downloads as they do not appear in the downloads folder (ie- pdf's etc).

    Upon downloading the 4.0 version of your firefox, I have no longer been able to access downloads as they do not appear in the downloads folder (ie- pdf's etc).

    Upon downloading the 4.0 version of your firefox, I have no longer been able to access downloads as they do not appear in the downloads folder (ie- pdf's etc).

  • I have been charged for music/downloads that I did not buy.  Help?

    I noticed that my account was charged for several downloads that I did not purchase. How can I straighten this out so I can purchase downloads. Has someone hacked onto my account? Should I cancel my credit card? Yikes!!
    G4   Mac OS X (10.4.8)  
    G4   Mac OS X (10.4.8)  

    Contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. They should then issue a credit to your account.
    And you might want to change your password to your iTMS account, just in case someone has indeed gotten access to your account.

  • I have just received an update for code box but i have never bought it, and when i press update someone else's email is already in the sign in

    i have just updated my apps for my macbook pro withe the app store, and found a update for codebox which i have never bought, what is more strange is when i pressed update and the sign in box opened `[email protected]` was already entred in to the sign in. what and more so WHO is this, am i being hacked.
    Please can anybody our there help.

    I have this same issue. Nobody else has been on this computer. I tried the following link and am waiting for spotlight to re-index everything.
    http://www.ngpixel.com/2011/06/25/mac-app-store-you-have-updates-available-for-t he-other-accounts-bug/
    Whats interesting is why [email protected]'s username? I am speculating it is some sort of virus, possibly from some other app I may have downloaded directly from some developers website ...
    Anyone else experince this and have a better understanding of whats going on?

  • I have been billed for an app that I did not order

    I have been billed for an app that I have not ordered. What do I do to get the money refunded please?

    Click here and ask the iTunes Store staff for a refund.
    (105211)

  • I have just received a receipt for an app which I have not purchased, what do I do

    I contacted Paypal and then changed my password, only to later have my account hit again taking the remaining balance of a prepaid card I still had on my account. How do I dispute it and get my money returned ?

    Go to your account and select purchases.  If listed then there is a link for it where you can contact Apple and let them know. If not listed there should also be a generic link within the store and let them know. Apple's pretty goofs about responding and rectifying quickly.

  • I have just been invaded by csomething called CONDUIT which I do not want. How can I get rid of it? It is sneaky in hiding any uninstall option.

    there is a whole bar above my tabs bar with a plus sign at the extreme right. when I click this it opens this CONDUIT thing and all kinds of other access to apps, which again I do not want.
    I use windows XP on a dell laptop.

    Remove VideoFileDownload and find a downloader that doesn't contain TextEnhance.

  • I have a search window on a new tab that I don't want - how do I change it to show me recently closed tabs and other options?

    When I installed the Conduit toolbar, I must have changed a setting because I now see the Conduit Apps search on a new tab rather than my former list of recently closed tabs and other options. How do I change what appears on the new tab when I ask for one to be opened?

    See:
    *https://support.mozilla.org/kb/Search+bar

  • I have just received my Ipod 7th generation. I would like to ask how I can download music and music video.  I have downloaded the Itunes application on my pc which is not a Mac

    I have just received my Ipod Nano 7th Generation and would like to know how to download music and music videos to it. I have downloaded the Itunes application to my Pc which is not a Mac

    See this -> http://support.apple.com/kb/HT1386

  • I have some content in my library that I do not want to sync with my ipod touch. The content has previously been synced and I want to remove it without deleting it from my itunes library. Is this possible?

    I have some music content in my itunes library that I do not want to sync with my ipod touch. The content has previously been synced and I want to remove it without deleting it from my itunes library. Is this possible?

    Hi Pez,
    iTunes in the Cloud is not iCloud. Any songs that you have purchased but have not downloaded (or have deleted), go to iTunes in the cloud. The setting I mentioned will show all of your purchases in the various views in the Music app, whether they are on your device or not. If you turn that setting off, you will only see items that are actually on your device.
    Glad to hear the second sync worked! But if they all start appearing again, make sure that setting is turned off
    Cheers,
    GB

  • I've just received an email from 'Apple' saying that my apple id was used      to sign into iCloud on an iphone 5s.  I have an iphone 4.  It's asking me to sign in to confirm my details and change my password.  How do I know if this email is genuine?

    I've just received an email from 'Apple' saying that my apple id was used to sign into iCloud on an iphone 5S.  I have an iphone 4.  It then asks that I 'click here' to confirm my details and change my password.  How do I tell if the email is genuine?

    Apple will not ask you to click a link in an email. They may tell you to log in to your account to reset your password. Go to https://appleid.apple.com and log in if you ever want to change any information in your profile (or your password). And do not click the link I just posted; instead enter it into a browser.
    You can verify the devices assigned to your account by going to https://icloud.com/find (again, don't click it), where you can see a list of devices registered to your Apple ID.
    As a general rule, you should never click a link in an email or forum post without verifying it first. You can see where it goes without clicking it in most email programs and browsers by hovering your mouse pointer over it. On an iPhone you can check where it goes by holding your finger on the link (rather than just tapping it).

  • I have just received an email asking me to verify if I have used my account to spend 20$ which I have not, I've followed the link and am not sure if this is a hoax ?

    I have just received an email asking me to verify if I have used my account to spend 20$ which I have not, I've followed the link and am not sure if this is a hoax ?

    What does the email say, and is it personalised (e.g. does it have your name in the email or just something like 'dear customer') ? There are regular phishing emails trying to get account and payment details.
    You can view your account's purchase history by logging into your account on your computer's iTunes via the Store > View Account menu option, and you should see a Purchase History section with a 'see all' link to the right of it, click on that and you should then see a list of your purchases. If you are using an iOS device then you can view the last 90 days purchases via http://reportaproblem.apple.com

  • Hi, Joann JustAnswer has asked me to answer your question -- "I have iPad 2 and I don't see the little box at top in safari to let me see the open pages I have. In iPad 1 it was next to the open book at the top

    Hi, Joann
    JustAnswer has asked me to answer your question -- "I have iPad 2 and I don't see the little box at top in safari with the number on it that I can tap to get to my open pages
    On iPad 1 it was next to the little open book

    Not with iOS 5 no. A number of other people have made the same comment about it, so you could try leaving feedback like some of them will have done, and maybe in a future iOS update we'll get the choice : http://www.apple.com/feedback/ipad.html

  • I have just received my new 160GB ipod... - some questions! Please help.

    Hi,
    I have just received my new 160GB ipod and have a few questions.
    1. I have been using a 3rd generation ipod for the past few years. I have an ipod dock that I got with that, can I use that with a firewire charger to charge the ipod?
    2. I do not want a big bulky case for the ipod. I have read that the front of the classic does not scratch very easily as the screen is glass. Can anyone confirm if this is true??
    I was going to buy some kind of a shield until i read this... do I need one?
    - What about the back of the ipod? How could I go about protecting this? Does anyone know if the Belkin protective overlays for ipod video fit? (Shown here - http://catalog.belkin.com/IWCatProductPage.process?Product_Id=257250).
    I have ordered some ipod socks off amazon (found some very cheap if anyone is interested - shown here http://www.amazon.co.uk/dp/B0007TXTB6/). As I don't want a bulky case, will these protect my ipod enough?
    Sorry for all the questions, just that I have got my iPod but don't really want to use it until i've got some scratch protection on it.
    Thanks in advance,
    Matt

    Jake, you can charge with a firewire cable but you won't be able to sync or transfer.
    The Classic has a polycarbonate screen. Only the iPhone (Touch?) has a glass one.

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