Asking for 16-digit serial number after installing new motherboard

Hi, my computer's motherboard died and I got a new one installed. I own Creative Suite 6 Design and Web Premium and it is installed on this machine. Since I got the new motherboard, if I start up an Adobe application the Adobe Application Manager pops up and asks me for a 16-digit (all numerals) serial number. But the CS6 serial number is NOT all numerals and is NOT 16 digits, so it won't let me type it in. I have no other serial number. How can I fix this? Currently my apps are still working, but I think they think they are a trial version that expires in 30 days. I'm using it on a MacBook Pro running OSX 10.9.3. Thanks.

YOu are wrong. Serial numbers are always only numbers. What you have is an eligibility code. Since you obviously already activated it a nd exchanged it for a final serial number, it must be somewhere on your account or your archived e- mails. If not, contact support directly by web chat.
Mylenium

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Hey,
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# Host Database
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thanks sincerely for responding. I first got serial numbers from the boxes at my office by calling them as you kindly suggested. It was only when they didnt work that I got my dealer to try full package serial numbers for later versions - the serial number for a full pack at our office, the latest one, was for 5.1, so I got a serial number for first version of studio, and for studio 2. both not working. I see Zak recommends repair permissions, I wil;l try that...I have also for the **** of it taken the macbook pro's battery out while I come down here to hotel business centre to use the net...because I am not with the machine I cant accurately answer your question re versions...but I do know that this past weekend I updated all software over the net...so if I recall the FCP is on 6.0.2 and Quick Time up in the 7.4s? But tghe very latest from Apple...
Its morning here in Dubai and shortly if nothing solved heading off for the local Apple Center, full of trepidation, cos metyhinks you and Zak probably know more than the guys there...
P

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Asking for 16-digit serial number after installing new motherboard

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