Asking for help to solve this issueAdobe Illustrator CS5 15.0.2 Update Installation failed. Error Co

Thank in advance for your time. Best Regards

Hi quatavo,
Please try to apply update manually: http://blogs.adobe.com/csupdates/2010/12/03/adobe-illustrator-15-0-2-cs5-update/. If still the same issue then kindly review the mentioned thread with similar issue: http://forums.adobe.com/thread/759946 . Review the error log: http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html .
Regards,
Romit Sinha

Similar Messages

Anyone know this error message: Adobe Illustrator CS5 15.0.1 Update Installation failed. Error Co

Very new and very green to illustrator.
Have used only once or twice since i bought it.
Unfortunately when i need to use it now - it crashes
upon starting up.
I received the following error message:
Adobe Illustrator CS5 15.0.1 Update
Installation failed. Error Code: U44M2P7
Haven't a clue what to do!
Any help and direction would be most appreciated.
g1

Updates can fail due to any number of system issue. They are more prone to failing if you alter the application in any way. On the Macintosh, popular applications such as Monoligual will remove application package contents and therefore cause updates to fail.
The easiest solution is to uninstall Illustrator CS5 using the uninstaller and then reinstall Illustrator CS5, then immediatlly run the 15.0.1 update.

Illustrator CS5 Update "installation failed" error

Hello folks!
I need your help.
I am getting an "installation failed" on the AI CS5 15.02 Update. When I run the Adobe Support Advisor, it says: "The module found no issues to report for the selected log file."
Is anyone experiencing this?
Any suggestions?
I am using Mac OSX 10.6.6.

Thanks Mylenium. Here is my Log file.
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 3.0.122.0
OSX version: 10.6.6
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 177 miliseconds (0.177 seconds)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: /Users/billhdz/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.2/AdobeIllus tratorCS5
Updating media info for: {AD7623FD-F90A-4181-A37C-63342ACC3FA7}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeIllustratorCS5
Path: /Users/billhdz/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.2/AdobeIllus tratorCS5/payloads/AdobeIllustrator15-mul-231210154506/AdobeIllustrator15-mul-231210154506 .dmg
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,3.0.122.0]
----------------- CreatePayloadSession: machine is x86 ---------------
[       0] Tue Mar 15 14:47:14 2011 INFO
______ Verify Dependency Subscribers ______
[       0] Tue Mar 15 14:47:19 2011 INFO
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul is: false
Action string for {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: /Applications
::START TIMER:: [System check :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In InstallPreSystemCheckProc
Custom action return code: 0
:: END TIMER :: [System check :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 3 miliseconds (0.003 seconds)
Payloads passed preflight validation.
Call PreSession Custom Hook
::START TIMER:: [Pre session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In InstallSessionOpenProc
Custom action return code: 0
:: END TIMER :: [Pre session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 0 miliseconds (0 seconds)
Calling the custom action code for pre-install for payload {AD7623FD-F90A-4181-A37C-63342ACC3FA7}
::START TIMER:: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In PrePayloadInstallProc
AIPFIX: Begin Hook
AIPFIX: Begin Checking File State
AIPFIX: Extracting Installdir
/Applications
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/ArtStyle.aip/Contents/MacOS/ArtStyle
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
a62d3debec97b2aa02028fd49db9e187
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/CharParaStyles.aip/Contents/MacOS/CharParaSty les
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
2fad26bdffe03427f3ccd19544a3b01c
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/Layers Panel.aip/Contents/MacOS/Layers
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
[       0] Tue Mar 15 14:47:20 2011 INFO
66d6f312e98d01814583ff396dee363a
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/MacOS/SVG Format
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
ee2a605b62960376137b6fcadef0611e
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
70e0371729fa0a6a1172561c57914097
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: End Checking File State
AIPFIX: End Hook
Custom action return code: 0
:: END TIMER :: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 332 miliseconds (0.332 seconds)
::START TIMER:: [Payload Operation :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
[       1] Tue Mar 15 14:47:20 2011 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
[       1] Tue Mar 15 14:47:21 2011 INFO
CustomizedPatch property not found in database
Beginning installation for payload at /private/tmp/.tempdir8QEJnRKe/Install.db
[       1] Tue Mar 15 14:47:22 2011 ERROR
15 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
15 Command ARKPatchCommand failed.
[       1] Tue Mar 15 14:47:22 2011 INFO
Completing installation for payload at /private/tmp/.tempdir8QEJnRKe/Install.db
[       1] Tue Mar 15 14:47:22 2011 ERROR
15 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
15 Error rolling back command ARKPatchCommand
[       0] Tue Mar 15 14:47:23 2011 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 3039 miliseconds (3.039 seconds) DTR = 3.94867 KBPS (0.00385612 MBPS)
User specified overrideFile:
Calling the ROLLBACK custom action code for pre-install for payload {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul
::START TIMER:: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In PrePayloadInstallProc
AIPFIX: Begin Hook
AIPFIX: Begin Checking File State
AIPFIX: Extracting Installdir
/Applications
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/ArtStyle.aip/Contents/MacOS/ArtStyle
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
a62d3debec97b2aa02028fd49db9e187
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/CharParaStyles.aip/Contents/MacOS/CharParaSty les
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
2fad26bdffe03427f3ccd19544a3b01c
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/Layers Panel.aip/Contents/MacOS/Layers
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
66d6f312e98d01814583ff396dee363a
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/MacOS/SVG Format
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
ee2a605b62960376137b6fcadef0611e
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
70e0371729fa0a6a1172561c57914097
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: End Checking File State
AIPFIX: End Hook
Custom action return code: 0
:: END TIMER :: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 335 miliseconds (0.335 seconds) DTR = 11.9403 KBPS (0.0116604 MBPS)
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was removed. ARP estimated size 0KB
[       0] Tue Mar 15 14:47:25 2011 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[       0] Tue Mar 15 14:47:25 2011 ERROR
The following payload errors were found during install:
- Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul: Install failed
[       0] Tue Mar 15 14:47:25 2011 INFO
Call PostSession Custom Hook
::START TIMER:: [Post session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In InstallSessionCloseProc
Custom action return code: 0
:: END TIMER :: [Post session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 0 miliseconds (0 seconds)
:: END TIMER :: [Total Timer] took 20362 miliseconds (20.362 seconds) DTR = 1.768 KBPS (0.00172656 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 6 error(s), 0 warning(s)
ERROR: 15 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
ERROR: 15 Command ARKPatchCommand failed.
ERROR: 15 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
ERROR: 15 Error rolling back command ARKPatchCommand
ERROR: The following payload errors were found during install:
ERROR: - Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul: Install failed
Search the same string above to find when the error occured.
Exit Code: 7 - Unable to complete Silent workflow
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 3.0.122.0
OSX version: 10.6.6
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 959 miliseconds (0.959 seconds)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: /Users/billhdz/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.2/AdobeIllus tratorCS5
Updating media info for: {AD7623FD-F90A-4181-A37C-63342ACC3FA7}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeIllustratorCS5
Path: /Users/billhdz/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.2/AdobeIllus tratorCS5/payloads/AdobeIllustrator15-mul-231210154506/AdobeIllustrator15-mul-231210154506 .dmg
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,3.0.122.0]
----------------- CreatePayloadSession: machine is x86 ---------------
[       0] Tue Mar 15 15:01:55 2011 INFO
______ Verify Dependency Subscribers ______
[       0] Tue Mar 15 15:02:02 2011 INFO
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
[       0] Tue Mar 15 15:02:03 2011 INFO
BEGIN Setting requested payload actions
Value returned on lookup of payload: {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul is: false
Action string for {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: /Applications
::START TIMER:: [System check :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In InstallPreSystemCheckProc
Custom action return code: 0
:: END TIMER :: [System check :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 44 miliseconds (0.044 seconds)
Payloads passed preflight validation.
Call PreSession Custom Hook
::START TIMER:: [Pre session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In InstallSessionOpenProc
Custom action return code: 0
:: END TIMER :: [Pre session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 0 miliseconds (0 seconds)
Calling the custom action code for pre-install for payload {AD7623FD-F90A-4181-A37C-63342ACC3FA7}
::START TIMER:: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In PrePayloadInstallProc
AIPFIX: Begin Hook
AIPFIX: Begin Checking File State
AIPFIX: Extracting Installdir
/Applications
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/ArtStyle.aip/Contents/MacOS/ArtStyle
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
a62d3debec97b2aa02028fd49db9e187
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/CharParaStyles.aip/Contents/MacOS/CharParaSty les
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
2fad26bdffe03427f3ccd19544a3b01c
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/Layers Panel.aip/Contents/MacOS/Layers
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
66d6f312e98d01814583ff396dee363a
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/MacOS/SVG Format
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
ee2a605b62960376137b6fcadef0611e
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
70e0371729fa0a6a1172561c57914097
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: End Checking File State
AIPFIX: End Hook
Custom action return code: 0
:: END TIMER :: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 395 miliseconds (0.395 seconds) DTR = 10.1266 KBPS (0.00988924 MBPS)
::START TIMER:: [Payload Operation :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
[       1] Tue Mar 15 15:02:03 2011 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
[       1] Tue Mar 15 15:02:05 2011 INFO
CustomizedPatch property not found in database
Beginning installation for payload at /private/tmp/.tempdir4LwLrwFg/Install.db
[       1] Tue Mar 15 15:02:06 2011 ERROR
15 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
15 Command ARKPatchCommand failed.
[       1] Tue Mar 15 15:02:06 2011 INFO
Completing installation for payload at /private/tmp/.tempdir4LwLrwFg/Install.db
[       1] Tue Mar 15 15:02:06 2011 ERROR
15 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
15 Error rolling back command ARKPatchCommand
[       0] Tue Mar 15 15:02:06 2011 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 3027 miliseconds (3.027 seconds) DTR = 2.64288 KBPS (0.00258094 MBPS)
[       0] Tue Mar 15 15:02:07 2011 INFO
User specified overrideFile:
Calling the ROLLBACK custom action code for pre-install for payload {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul
::START TIMER:: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In PrePayloadInstallProc
AIPFIX: Begin Hook
AIPFIX: Begin Checking File State
AIPFIX: Extracting Installdir
/Applications
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/ArtStyle.aip/Contents/MacOS/ArtStyle
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
a62d3debec97b2aa02028fd49db9e187
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/CharParaStyles.aip/Contents/MacOS/CharParaSty les
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
2fad26bdffe03427f3ccd19544a3b01c
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/Layers Panel.aip/Contents/MacOS/Layers
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
66d6f312e98d01814583ff396dee363a
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/MacOS/SVG Format
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
ee2a605b62960376137b6fcadef0611e
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: Checking File
/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
AIPFIX: File Exists
AIPFIX: Begin MD5 Calculation
AIPFIX: Running command
70e0371729fa0a6a1172561c57914097
AIPFIX: End MD5 Calculation
AIPFIX: File did not match
AIPFIX: End Checking File State
AIPFIX: End Hook
Custom action return code: 0
:: END TIMER :: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 332 miliseconds (0.332 seconds) DTR = 12.0482 KBPS (0.0117658 MBPS)
[       0] Tue Mar 15 15:02:08 2011 INFO
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was removed. ARP estimated size 0KB
[       0] Tue Mar 15 15:02:10 2011 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[       0] Tue Mar 15 15:02:10 2011 ERROR
The following payload errors were found during install:
- Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul: Install failed
[       0] Tue Mar 15 15:02:10 2011 INFO
Call PostSession Custom Hook
::START TIMER:: [Post session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
In InstallSessionCloseProc
Custom action return code: 0
:: END TIMER :: [Post session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 0 miliseconds (0 seconds)
:: END TIMER :: [Total Timer] took 30749 miliseconds (30.749 seconds) DTR = 1.17077 KBPS (0.00114333 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 6 error(s), 0 warning(s)
ERROR: 15 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
ERROR: 15 Command ARKPatchCommand failed.
ERROR: 15 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
ERROR: 15 Error rolling back command ARKPatchCommand
ERROR: The following payload errors were found during install:
ERROR: - Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul: Install failed
Search the same string above to find when the error occured.
Exit Code: 7 - Unable to complete Silent workflow
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Illustrator CS5 15.0.2 Update

If you install Adobe Illustrator CS5 HTML5 Pack, Illustrator CS5 15.0.2 Update is failed.
You need to revert from your backup before Illustrator CS5 15.0.2 Update.

Hi fish and paul,
Do the following:
1) Delete the installed AI folder.
2) Uninstall AI using the option to remove the preferences.
3) Install AI and now create the following file in %temp% on win and /tmp(hidden folder on mac use the go to folder option in the go menu) on mac: ribs3debug(make sure this file has no extension by right clicking and seeing it properties on win and seeing more info on mac).
4) Now try to install the update.
The common cause of for the update failing has been deletion or missing resource files by some third party app like cleanmyapp on mac or manual deletion of some plugin by the user.
Let me know if this still fails.
Oh and do check your private msgs.
Thanks,
Anirudh.

I am writing to this forum to ask for help in determining whether Aperture will satisfy my needs when I switch from Windows to MAC in the near future.

I am writing to this forum to ask for help in determining whether Aperture will satisfy my needs when I switch from Windows to MAC in the near future.
I am currently using Photoshop Elements 8 on Windows 7. After several years of use, I am self taught and adequately proficient for an amateur. What I didn't realize (until I started researching my upcoming migration on the Internet) is that I actually use PE8 for two functions: digital asset management and digital editing.
Regarding Digital Asset Management: My research leads me to understand that PE on MAC does not provide the same level of organizational capability that I am used to having on Windows, instead providing Adobe's Bridge which does not look very robust. Furthermore, iPhoto, which come on MAC will not support the hierarchical keyword tagging that I require to organize my library of photos. The two SW applications which I am thinking of switching to are either Aperture or Adobe's Lightroom. Frankly, I'm thinking that it would be smoother to stay within the Apple product line.
So the remaining question is whether Aperture will support my digital editing needs. The tweaks that I do to my photos are not very complex (no, I do not want to put people's heads on other animal bodies). But could someone who uses Aperture tell me whether It will allow me to do the following kinds of edits?:
- If I have a photo where someone's face is too shadowed, can I lighten just that person's face, and leave the rest of the photo as-is?
- if I have a photo where the background is cluttered (eg, 2 people in front of the Parthenon which is undergoing renovation), can I remove just the construction cranes?
- Can it splice together several separate photos to give a panoramic?
If, once I get Aperture, I find that it cannot enable the kinds of editing that I do, I would probably get PE11 in the future. However, if people in this forum tell me that Aperture will definitely not support the kinds of editing which I've described in the previous paragraph, I would prefer to get PE11 with my initial configuration (since someone will be helping me with my migration).
Thanks in advance for your consideration and help!

I am concerned, however, about using a non-Apple Digital Asset Manager in OSX. I would really like to avoid integration problems. Is using PE11 to import and catalog my digital photos likely to cause conflicts?
Thanks for any insight on this
Amy,
Not so much conflicts as maybe a little less seamless integration with Apple software and perhaps some third-party software providers in the Mac App Store where some programs build in direct access to iPhoto and Aperture libraries for getting images into those programs easily. Typically, there is a manual command to go to Finder (think Windows Explorer) to browse folders.
One caution to mention however, is that the organization you set-up in PE Organizer is unlikely to transfer over to either iPhoto or Aperture if you decide to change at some point.
The only real stumbling block that I see in your opening comment is that you want hierarchical keywording (Kirby or Léonie can go into the details on keywording limitations as I stay at one level). If you can work with the keywording schemes of either iPhoto or Aperture, then using PE for your external editor (either program supports setting an external editor) would probably be ideal since you know PE well. This is the idea with the Mac App Store version of PE (editor with no organizer).
Note - I use Photoshop CS6 (full version) with Aperture and it works really well. The only downside is that Aperture has to make either a TIFF or PSD file to send to an external editor so that the original file is protected by not sending it to the pixel editor. While TIFF or PSD files protect the integrity of the image information without degrading it, they are typically much larger file sizes on disk than either RAW or JPEG files. Therefore, your library size (iPhoto or Aperture) will balloon quite a bit if you send a lot of files to external editors.
One other possibility for an external editor would be a program called Pixelmator. It is pretty similar to early versions of Photoshop, but built for Mac. Other than the panoramics you want, it will do most pixel editing that PE can do. It is not an organizer, so it is built to go with either iPhoto or Aperture. It does have differences in how you complete certain procedures, so there is bit of a learning curve when you are used to doing it the Adobe way.

Even I cant believe this is happening again! i'm once again asking for help with my account. Since im very sick I ask that u look into my account and read the hell verizon has put me through and assist ending the hell once and for all even if that means

Even I cant believe this is happening again! i'm once again asking for help with my account. Since im very sick I ask that u look into my account and read the hell verizon has put me through and assist ending the hell once and for all even if that means ending my contract, i just want the hell over. I went into my bill tonight and the mess was still there I paid $110. that's what I owe

I guess I spoke too soon! I really can't believe this nightmare is not over yet! My account is still wrong. The credit that I was due totaled $63.00 I am looking at a message on my phone saying that $21.01 was credited which makes my balance $219.72. I received a text the following day that says, I processed your credit of $30.00 and your new balance $216.73 how is that possible? None of the late fees were credited and the amount due for my monthly charges are wrong. Before any changes were made to my data plan back in Nov. My monthly charges were $140.00, I needed my hot spot back and i was told that the hot spot will increase my bill $10 for each phone that totals $20. The customer rep that change my data plan at that time also gave me a credit of $20 to compensate for the increase until I had time to talk with customer service about the mix-up with my Hot spot. I originally had the hot spot, but the rep that change my plan almost a year prior told me nothing was changing except I was getting more for less money. I explained to that rep that I need my hot spot 4 times a year...and I don't want my plan to have any changes. To verify what I'm telling u check my account and see that I called from Albany New York wanting to know where my hot spot was and I was told I didn't have the hot spot on my account since the last data change! I lost money once again due to the verizon rep's. so my current data plan the rep promised would increase $20 which makes my monthly charges that were $140 prior to the change $160 after the hot spot was returned to my account. Then I was given a $12 credit per month for 12 months because of so many mistakes made to my account so with that $12 credit my monthly charges should $148 + surcharges + taxes and that's not what I see. I do know this much right now my account is in such a shambles I can hardly see the light at the end if there is an end! I need real help!
>> Personal information removed by Verizon Moderator to comply with the Verizon Wireless Terms of Service <<

HT1349 The nice man Joseph Shen helped me with my google problem on my iPhone and worked for 2 days and now not working again please help me solve this problem were I can retrieve my messages on the I phone when I am not at home on my wi Fi is the only t

The nice man Joseph Shen helped me with my google problem on my iPhone and worked for 2 days and now not working again please help me solve this problem were I can retrieve my messages on the I phone when I am not at home on my wi Fi is the only time it works correct. Bill. [email protected] 708 752 3667

http://lifehacker.com/5852948/what-to-do-if-youve-forgotten-your-iphones-passcod e

I try to create an html for IPad. The html page contains an element overlapping a video, now it works as for view but the focus is still with video. This denies the event of overlapping element from occuring. Can please anyone help to solve this issue?

I try to create an html for IPad. The html page contains an element overlapping a video, now it works as for view but the focus is still with video. This denies the event of overlapping element from occuring. Can please anyone help to solve this issue?

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

Problem with A300, Ask for help

Hello from Bulgaria!
In the beginning I want to apologize if I bother you at the wrong place. This was the only place i found in all your sites at "Contact us" menu. If I'm in mistake please redirect me to the right e-mail or topic.
I have extremely big problem with one of your products, and I'm afraid I can't solve him without your help. Few months ago I bought a laptop witch exact model is TOSHIBA SATTELITE PRO A300 - 1GQ. Model No.: PSAG1E - 00900NF3, Serial No.: 88549776Q. If you need another information I can tell you everything. Badly i got serious virus and the situation reach fall windows start. I know about integrated Toshiba Recovery and I used it. Windows Vista was successfully installed but the partion was not formated. Some of the system files was still corrupted and I resorted to Toshiba DVD comming with the laptop. I ran it, there was no problems until I saw Windows XP logo. I was pretty surprised because I expected Windows Vista like original one which came with the laptop from the shop. Another problem was that that installation formated whole HDD including partitions different from C:\ with Windows system files. All of my data is gone without I could be able to do something. However, th
e question is that I need Windows Vista very badly and I dont want XP. I tried to use hidden partition with Toshiba recovery again but I cant no longer access it. So I left with original XP with drivers integrated with it. The problem is that I need Vista with integrated drivers. It wouldn't be hard also if I found that drivers in your sites. Nowhere in your sites with download I could find the exact model to take it. The nearest was A210 which I think is pretty far from mine.
And it the end I ask for help if you can tell me where to download the needed drivers or anyway to put Vista back. Preliminary I thank you and I apologize again for the disturbing. I need that information badly and I don't know where I can get it from. At least show me valid e-mail to contact with Toshiba Support.

Satellite Pro A300-1GQ
This was the only place i found in all your sites at "Contact us" menu. If I'm in mistake please redirect me to the right e-mail or topic.
These forums are for United States computers. For that European machine, you probably want to post elsewhere.
Toshiba Support Forums Europe
You need to obtain a recovery disc that restores the hard drive to factory-new.
-Jerry

Hi I tried to contact with Sydney Apple store but impossible so far. Actually I found my Visa card been conducted 4 transactions in 7th may. I am in Auckland that time. It must be wrong deduction. Can anyone help me solve this problem. My card is visa t

Hi I tried to contact with Sydney Apple store but impossible so far. Actually I found my Visa card been conducted 4 transactions in 7th may. I am in Auckland that time. It must be wrong deduction. Can anyone help me solve this problem.
My card is visa the 4 transactions are:
$19.48, $19.48, $12.98 and $ 25.97
otherwise I need report to police.
Also please forward it to the related department please
Thanks
Kathy
Please
<Personal Information Edited by Host>

You are not addressing Apple here - this is a technical forum and we are all other users here.
You should also not post private info in an open forum - it is too dangerous - I've asked the hosts to remove the financial info and your email address. Anyone on this forum will reply to this thread - no need for an email address.
As for the activity: please call your credit card company immediately to report and question the activity. They can get in touch with the vendor (Apple). Calling the police will not be very helpful.

I am not able to launch FF everytime i tr to open it, it says FF has to submit a crash report, i even tried doing that and the report was submitted too, but stiil FF did not start, and the problem still persists, please help me solve this issue in English

Question
I am not able to launch FF everytime i try to open it, it says FF has to submit a crash report,and restore yr tabs. I even tried doing that and the report was submitted too, but still FF did not start, and the problem still persists, please help me solve this issue
'''(in English)'''

Hi Danny,
Per my understanding that you can't get the expect result by using the expression "=Count(Fields!TICKET_STATUS.Value=4) " to count the the TICKET_STATUS which value is 4, the result will returns the count of all the TICKET_STATUS values(206)
but not 180, right?
I have tested on my local environment and can reproduce the issue, the issue caused by you are using the count() function in the incorrect way, please modify the expression as below and have a test:
=COUNT(IIF(Fields!TICKET_STATUS.Value=4 ,1,Nothing))
or
=SUM(IIF(Fields!TICKET_STATUS=4,1,0))
If you still have any problem, please feel free to ask.
Regards,
Vicky Liu
Vicky Liu
TechNet Community Support

HT201363 Sir/Madam, can I ask for help to know what's my secret questions and answer in my apple ID? Coz i'm not the one who make my apple ID when i first buy my phone. I can't ask my friend On what he put in my secret questions coz i'm already here in p

Sir/Madam,
can I ask for help to know what's my secret questions and answer in my apple ID?
Coz i'm not the one who make my apple ID when i first buy my phone. I can't ask my friend
On what he put in my secret questions coz i'm already here in philippines right now and my friend who made my apple ID is still in bahrain.. I wish i could get a feedback through this matter. Thanks and i'm kyztle Romanes . Thanks you so much i wish i'd get any feedback to your side.. I wanna purchase a builder in my clash of clans account coz my clanmate philip sent me a gift card for 25$ that's why i need your help.. Thanks again Apple company..
Sent from my iPhone
On Jan 1, 2014, at 4:53 PM, iTunes Store <[email protected]> wrote:
$25
Buy that builder
Philip sent you an iTunes Gift
You can redeem this gift on your iPad, iPhone, iPod touch, or on your computer using iTunes. Once you redeem your gift and verify your Apple ID, you will be credited with $25 and can purchase the latest music, apps, and more.
Valid only on iTunes Store for U.S. Requires iTunes account and prior acceptance of license and usage terms. To open an account you must be 13+ and in the U.S. Compatible software, hardware, and Internet access required. Not redeemable for cash, no refunds or exchanges (except as required by law). Code may not be used to purchase any other merchandise, allowances or iTunes gifting. Data collection and use subject to Apple Customer Privacy Policy, see www.apple.com/privacy, unless stated otherwise. Risk of loss and title for code passes to purchaser on transfer. Codes are issued and managed by Apple Value Services, LLC (“Issuer”). Neither Apple nor Issuer is responsible for any loss or damage resulting from lost or stolen codes or use without permission. Apple and its licensees, affiliates, and licensors make no warranties, express or implied, with respect to code or the iTunes Store and disclaim any warranty to the fullest extent available. These limitations may not apply to you. Void where prohibited. Not for resale. Subject to full terms and conditions, see www.apple.com/legal/itunes/us/gifts.html. Content and pricing subject to availability at the time of actual download. Content purchased from the iTunes Store is for personal lawful use only. Don’t steal music. © 2012 Apple Inc. All rights reserved.
Apple respects your privacy.
Information regarding your personal information can be viewed at https://www.apple.com/legal/privacy/.
Copyright ©2014 Apple Inc. All rights reserved.
<Email Edited by Host>

It is a phishing attempt to get your Apple ID and Password.
You should forward it to Apple : [email protected]

My iphone4s was stolen, how do I want to come back, ask for help产品序列号(SN) 013189003958713

My iphone4s was stolen,how do I want to come back, ask for help .the product serial numble 013189003958713

The only way to locate/disable/erase any lost/stolen iPhone is through Find My Phone or a similar app. However, this requires that Find My Phone be setup/activated, on your phone, before it was lost/stolen. You would then login at iCloud.com & try to locate it. This requires the phone be turned on & have an Internet connection. There is no other way to locate a lost/stolen iPhone. Apple can't/won't help you, nor will your carrier. Report the loss to the Police, your carrier & Insurance company. Change all of your passwords.

My Numbers file sent to somebody is not able to open in Excel can anybody help to solve this problem?

my Numbers file sent to somebody. He is not able to open in Excel can anybody help to solve this problem?

Numbers files are not compatible with MS Excel. To share a Numbers file with Excel you need to export you Numbers file in MS Excel format. To do this:
1) Open you Numbers document
2) select the menu item "File > Export..."
3) select "Excel" for the target output
4) click next and select where to save the file.
5) email the file you saved

Error Message:"Cannot find or create the font 'WP-MathA'. Some characters may not display or print correctly." Who can help me solve this problem?

Some of the pdf files I work with (receive) come up with a comment: “Cannot find or create the font ‘WP-MathA’. Some characters may not display or print correctly.” Who can help me solve this problem?
Thank you in advance for your time.
Marlen

Hello Anubha,
I am having a similar problem on my machine. I was using Word 2008 and I created a PDF inside Word.
I am opening the file on the system itself and I am running Windows 8.1. I am using Version 11 of Reader.
When the PDF I created (my resume) attempts to open, it says: cannot find or create the file Times, Bold. Some characters may not display or print correctly.
However, the entire Reader keeps freezing and will not allow me to open or test print the document. Also, it is not displaying any of the Bold Times New Roman Print. Can you please help? Thanks.

Asking for help to solve this issueAdobe Illustrator CS5 15.0.2 Update Installation failed. Error Co

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