Asking for serial numbers

Aperture started asking for a serial number to be entered after having used it for the last 6 months or so. I posted some questions regarding this under the Aperture discussions, no insight yet.
Now soundtrack is asking for serial numbers despite my having used soundtrack for a good length of time. I'm seeing a pattern starting to form and am wondering if there might be more of an OS issue in general as opposed to one application.
Any insight as to why Apple products are randomly prompting about once a week or so for serial numbers? It didn't used to do this and they've worked great. They still work fine after inputting the serial number again. And again.
Its not a big deal to put in the serial number, more of a pain than anything. But I'd sure like to nip this in the bud if possible. Could something be going on with keychain? Or does keychain have anything to do with serial numbers for apple apps?
Any insight is appreciated. I do have all current software updates installed and have run the diskmanager to check for permissions issues, got those resolved (weren't many) and it is still asking about once a week for serial numbers on Aperture and Soundtrack.
Thanks

I started a while back in the Aperture area for the Aperture stuff. Now that it is also happening with soundtrack, I'm wondering if there might be some issue that is outside of the individual app and more of an OS issue as opposed to an individual app.
I'm not sure if the serial numbers are stored in a central location or if they are app dependent

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I have an active creative cloud subscription, yet I am still being asked for serial numbers?

I have an active creative cloud subscription, yet I am still being asked for serial numbers. How do I proceed?

How did you download the software? For Creative Cloud, you should download from http://creative.adobe.com (which will install through an application called AAM). If you have a trial installation, and bought Creative Cloud, that could be the cause.
Please see http://forums.adobe.com/message/4397400#4397400 for more detailed information.
James

Keeps asking for serial numbers after I joined Creative Cloud for students

I changed the language in creative cloud to English but nothing has changed.
I'm still using trials and whenever I log in, it keeps asking me to type in serial numbers.
What's the problem?

Cloud forum http://forums.adobe.com/community/creative_cloud/?view=discussions
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
-has a link about why you are prompted to enter a serial number

I loaded Yosemite OS on my Mac and then had to go back to Mavericks OS. Now my creative suite is asking for serial numbers which I no longer have. Need help! I was on a site license but have since retired and don't have access to the serial numbers...What

Need info on how to get serial numbers for my creative suite.

Atwittsend I would recommend uninstalling and reinstalling the installed Adobe Creative software titles. It is likely reinstalling Mac OS 10.9 will lead to damage of the licensing files. Please make sure to use the uninstallers located in the Applications/Utilities/Adobe Installers folder.

5.5 Design premium now asking for Serial Numbers when starting up programs - neither of our two serial numbers are re-activating the software?

We have Design Premium installed on two Macs
Just recently the individual programs on one of them has started showing a box requesting serial number.
We're not sure which of our two registered versions is on which machine but have tried both to no avail.
What can we do please?

Hi upbeatguy,
Kindly try the below mentioned links.
Sign in, activation, or connection errors | CS5.5 and later
Try to deactivate and re-activate it again: Activation & Deactivation Help
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Please somebody out there must know , bought storage on icloud thinking was same cloud on xbox , receipt says i can cancel in 15 days money back but not how to do it , no link for that , just going around in circles , they ask for serial no,dont have?

Hello all those smarter than me ! help , please , purchased icloud storage thinking could use on xbox cloud storage , receipt says can cancel and refund in 15 days
but no link for that option , have been going around in support circles that just dont help , they ask for serial numbers , i dont own an apple device , sorry to shock, will change from android next time ok,its only $21 so its more the satisfaction of getting through the maze , anybody ???

You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7

So i bought the 9.99 a month photoshop (with lightroom) and then installed CC when i went to the app tab both PS and LR said "try" instead of install is that how setup usually goes? or well it ask me later for serial numbers?

so i bought the 9.99 a month photoshop (with lightroom) and then installed CC when i went to the app tab both PS and LR said "try" instead of install is that how setup usually goes? or well it ask me later for serial numbers?

Oscarf16161909 for information on how to resolve the connection error preventing the active membership from authorizing please see Sign in, activation, or connection errors | CS5.5 and later. If you have any questions regarding the steps listed in the document you are welcome to update this discussion.

I got a year subscription to cc but it asks me for serial numbers i don't have when i download the software

I got a year subscription to CC and then i went to download some of the programs and now it asks for a serial number, i didn't get any serial numbers from adobe and i thought they would just work when i signed in with my adobe id? am i supposed to have a list of serial numbers somewhere?

The Email that is associated with Forum does not have any CC attached with it, please let us know if you have any other Email under which it has been registered.
CC mostly asks for serial number if:
1. There is no CC registered to the ID with which you had signed.
2. There are entries of Adobe in Host files of the computer.
3. The activation count has increased.
Please refer to:
Creative Cloud applications ask for serial number
Re: Invalid serial number?
Regards
Rajshree

Stupid question,, when installing acrobat, they ask for serial number,, i wrote that without the dashes between numbers,, do I need to have dashes between sets of 4 numbers ?

stupid question,, when installing acrobat, they ask for serial number,, i wrote that without the dashes between numbers,, do I need to have dashes between sets of 4 numbers ?

Yes Example:-
1234-5678-1234-5678-1234-5678

Installed Photoshop cc 2014 asks for serial # - corrupted Windows file permissions

More of a warning / heads up to all than a question - installing Photoshop cc 2014 [via the CC manager app] caused some Windows file (security) permissions to become corrupt corrupt on my system. Symptoms include cc2014 asking for serial number validation on startup (when, as a cloud version, it should not do so), then being unable to connect to the internet when you press the 'validate serial' button so getting that window into infinite loops, and - a real pain in the *** when trying to fix the above - causing abends of some windows shell functions that in turn cause windows explorer to crash and restart.
Anyhow, digging into this (fortunately, I am a long time Windows SysProg) I discovered that for reasons unknown, either the CC master app or the actual Photoshop cc2014 installer (or both) are changing file access control permissions on a number of files, mostly DLL's. Most of the files affected are in the (normally hidden) Program Data directory on the windows root disk, Some of them are in the Adobe subdirectory - so fair enough if they want to fool around with their own program - but others being changed are in the Common Files and Microsoft subdirectories. I cannot for the life of me figure out why this is necessary nor why Adobe feel the need to touch files that 'do not belong' to them - something dangerous in the extreme as an external app such as Windows Update might replace or 'repair' the files so touched, and if Adobe / CC are relying on file permissions on non-Adobe files, such changes could result in all manner of random and spurious problems / error messages occurring.
Anyhow, if, fellow Photoshop cc 2014 user, you get this happen to you then you can fix the file permissions by opening a console window [also called a "DOS box", or "command prompt" depending on your age and knowledge... 8-) ] and run the windows file checker with the command
"sfc /scannow". Make sure that you use 'run as administrator' to open the console window, or you'll get an error about sfc only being available to administrators. Also a very (very) sensible idea to close all non-essential running applications first to prevent any possibility of weird interactions happening.
Finally, check that the 'hosts' file in [root drive]:/Windows/System32/drivers/etc is valid - for some reason, it looks like the install tried to check or update this file (again, I have no idea why) but the result was a corrupted hosts file, which I assume is the root cause of the 'unable to connect to host' type internet error messages. Copy the file, rename it as 'hosts.txt' and edit it with notepad or wordpad. Look for lines containing garbage strings at the bottom of the file (any line that starts with a # ignore, it is a comment, and any line that has IP addresses or host names should be ignored - though if they reference a site such as "someserver.adobe.com" you might want to treat them with suspicion if you continue to get internet 'cant connect to site' type errors.
Anyhow, when I fixed these two sets of problems, Photoshop cc 2014 started 'right first time' without all the BS messages about serial numbers etc.
Hope this helps somebody out there in AdobeLand......
Rick

Update: I tried several times to reproduce the error, actually it dosen't occur. I changed nothing on my system, without reboot it twice. This is what I said in my beginning times: it occurs sometimes but often. I will keep you up to date.

Lightroom (Cloud version) keeps asking for serial number. [was: HELP!]

I purchased the creative cloud photography plan. I downloaded creative cloud and tried to start using lightroom but it keeps asking for a serial number and I dont have one I bought it all online and it wont let me use lightroom help!

Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

TS3231 Aperture keeps asking for serial # and previous serial # again, and again, and again.... Should I take up Adobes offer?

As above, upgrarded to Mountain Lion and no end of problems with Aperture.. every time I open the thing it asks for Serial Number, then asks for the previous versiosn serial number (as was an upgrade), then is all OK till I close it and open it again... a bit like the movie (can not think of the title of the movie...ahh Hog Day or ???), but he woke every morning to the same morning:) Any suggestions or fixes or points of discussion on this would be greatly appreciated.
I have used FCP since it's inception, and now have emails asking me to "swap @ 40% discount" on a subscriber basis to ALL Adobe's software... I want Aperture to work (well open each time without me having to look up both serial numbers time and time and time again!!!
If I can get Aperture working again, maybe even try the new FCP.. but hec... your work on many files, then have to start all over again with serial numbers!!
Help appreciated

Try, if the solution in this post helps: Removing the ProAppSystemID file
Re: Serial number don't remember
Regards
Léonie

Adobe Application Manager Keeps Asking For Serial Number

I bought CS6 Design Standard a few days ago, and although I have already validated the software, these last couple of days every time I open Photoshop, Adobe Application Manager thinks I am using a trial version and asks me to choose between continuing this trial and licensing the software. After I enter my serial number everything works fine but it is a nuissance to be entering the serial all the time. I never even had a CS6 trial installed on this computer before. Is there a way around this? Is this happening because of my firewall settings? Any help is appreciated. Thanks.

Hello there,
Rather than starting a new thread, I prefer to pile up on this one.
I have the same problem. Quite regularly, Adobe Application Manager (AAM) ask me if I want ot carry onthe trial or enter a license. I entered my license so often that I know it by heart now.
I'm under OSX 10.6.8 (iMac desktop), French language (same for CS6 standard).
I have only one user, and it is an "administrator".
Rather than asking about privileges, what are the files this application manager need access to? Where are they located? Which file? Who should be the owner and what should the permission be on those files? Would a "Repair permission" fix this for these application files (i.e. non system files)?
Thanks in advance for any help.
Pierre
PS: The same CS6 is installed on a laptop under 10.8.2 (with same serial). I use it rarely. But there it does not seem to have the same issue. So far, AAM did not ask for serial again and keep updating happily.

CS6 for iMAC keep asking for serial number nearly everyday

Hello,
There is an iMAC (OSX 10.10) in my company which was purchased 2 years ago with CS6 Design Standard installed.
There was no problem at all after the purchase.
However recently, CS6 keep asking the user to type the serial number nearly everyday(see attached image); the software can be used normally once the serial number is entered.
The user is a general user without admin privilege. Anyway I have tried to closed all adobe products, login with admin account and enter the correct serial number, it works as usual; however after one or two days CS6 still asking for serial again... so I guess this problem shall not related to user account privilege.
I believe my serial key is a volume license key.
Any suggestion? Thanks.

Fix the permissions on the relevant Library folders.
Sign in, activation, or connection errors | CS5.5 and later
Mylenium

I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

Please then use your web Browser address http://www.adobe.com/ and sign in with your Adobe User ID and Password to your account the has your Subscription and use https://www.adobe.com/account/my-products-services.html capture the page which shows you have a subscription like I showed you I have.
Open Adobe Creative Cloud desktop application use the APP tab and capture that scree to show Photoshop is installed and up to date like I did. Capture that screen. Show us you have installed Photoshop and its up to date.
Open Photoshop and use menu Help it should show tha its activated because there will be a menu item Sign Out. If it is Sign In, Sign in using the account that has the subscription the one you used above to Activate Photoshop.

Asking for serial numbers

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