Asking me to update payment details and also can't cancel?
For the past month I have had a message pop up when I open Photoshop saying that I need to update my payment details - first of all I don't understand why because nothing has changed with my details and I have had enough money for you to bill the £8.99 a month I am being charged. I am now down to a three day warning so I figured that something wasn't quite right and decided I wanted out of this dodgy scheme because it doesn't quite add up - and yet I can't even cancel it without being sent in a (very frustrating) circle!!
I want this membership cancelled now as nothing is working and this is not acceptable for a service that people pay for!!
Anyone want to help here?
This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Similar Messages
-
Cannot update payment details and VAT number
Trying to update payment details on Creative Cloud. It comes up with: There is a problem with the card information entered here. Please enter a different card or contact your bank.
We also need to update our VAT number and there is no way to do so. We have checked the number and address on the card and it should all work but it still comes up with the error. Help.If these links don't work...
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
...you will need to contact Adobe support
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
Although I have money on my iTunes it still ask me for my payment details and I don't understand why
I have money on my iTunes but I still can't use it.
How/when was the account created ? Unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
then credit card details will need to be entered before the account can be used to download any item from the store.
If you are being prompted to review the account then you could see if the instructions on this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054 -
Creative Cloud won't recognise my updated payment details after 24 hours. DESPERATELY NEED HELP
I try to open Premiere although it closes and opens the application manager instead, insisting me to update payment details to reactivate my expired plan. SO i did this , and have now done it four times. Every time it charges $1 to my credit card, although after 24 hours from each time it still does not work. Can anyone help me?
You can try with below steps
If you still face same issue , you need to contact Adobe Support and confirm whether the subscription is active or not .
1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.
/etc
3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.it
4)Double click on Hosts file , it will open it with TextEdit, If present Delete Adobe entries present inside Hosts file like 127.0.0.1 activate.adobe.com.......etc
5)Copy and paste the Hosts file back to "Etc" folder.
When asked to Authenticate , enter your Mac Password.
Make sure to select "Replace" option when prompted.
Then launch Premiere pro cc and check.
Note: If the hosts file does not have Adobe entries , you can try below steps:
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm.db file.
Once you had deleted opm.db file , launch Creative Cloud desktop application and sign in with valid email ID.
Then launch Premiere pro cc and check. -
i have an iphone 4 and i just updated to ios5 and i can't get my music to stay on my iphone and i also keep getting and error message when trying to restore iphone. anyone else having this problem?
When you restore, which error # appears?
-
after updates to ios 5.1.1...i can't add or edit my contacts and also can't take a photo at my contact lists. The '+' icon is suddenly disappear from my screen...anybody can assist me on this issue?
At last, the BEST solution!
In addition to my last post, here is the solution for fixing this problem without syncing your contacts with icloud.
It takes about 2 minutes and permanently solves the problem so you can start adding and editing your contacts again on IOS 5.1.1!
Basically you just need to follow these steps from the Settings page:
Enable Airplane Mode
Go to iCloud settings
Turn on Contacts
Agree to 'Merge Contact'
Wait for pop up to confim iCloud contacts are on
Turn off Contacts
Confirm that you want to Keep your Contact on the iPhone
Wait for pop up to confim iCloud contacts are off
Disable Airplane Mode
Airplane Mode temporarily blocks all phone signal/data to stop your contacts merging with icloud.
Thanks to Washyman and Drewie77 for that info above! I got it from this post and it worked fine. -
When I try to update my ipad to IOS6 I get and error 6 message. Any idea what that means and how to fix it? I tried updating via Itunes and also normal download.
What model iPad and what version of iOS is it currently running?
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.
Message was edited by: Texas Mac Man -
I cant change payment details. I can't purchase anything. always says 5002 or temp error. Help! Itunes is as good as useless. I've deleted caches reinstalled itunes and followed all the web tips. Nothing works!!! Pls help.
Bump......
Nobody has any ideas?? Apple people?? -
hi
my apple id has been disable,
as i has purchased more than 1000$ from app store and i have to update my apps and also i have planning to purchased more apps i will be appreciate if you activate my apple id.
i am impatiently waiting for new iphone.
i hope to buy many apps with this apple id and enjoy them
Viva AppleThese are user-to-user forums, you are not talking to Apple here.
Depending on why it's been disabled, you might be able to re-enable it via this page : http://appleid.apple.com
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
But then everything I'm downloading a FREE app it still asks for my payment verification and I can't download anything because of that. What should I do?
How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
If None is not available - On your computer launch iTunes and click "iTunes Store" in the left navigation pane. Click the "down arrow" next to your name at the top right side of the page and click "Account." Enter your username and password and click "View Account" to log into your account information. Next to your Payment Type, click "Edit." Select the "None" button and click "Done." Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
iTunes Store Accepted Forms of Payment
http://support.apple.com/kb/HT5552
Cheers, Tom -
How can I delete credit cards details from my iPad Air and why cant I use credit from a i store card that has been redeeme?
To remove the card's details from your iTunes account, tap on your id in Settings > iTunes & App Store and then tap on 'View Apple ID' on the popup and log into your account - on your account's page there should be a payments link. Or you can do it via your computer's iTunes : go into the Store > View Account menu option and log into your account, and on your account's details click on the payment details link.
Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
If you don't get the 'none' option on the payment details screen : Why can’t I select None when I edit my Apple ID payment information? - Apple Support
What happens when you try to buy something ? If you are trying to gift content then you will need to have a credit card on your account, your balance can't be used for gifting ; if you are trying to buy for yourself and you have a credit card on your account then its details need to be correct and complete - but your balance should be charged for the purchase. -
What does this error message when I try to do updates mean? And how can I fix it? Thanks. (The operation couldn’t be completed. (NSURLErrorDomain error -1012.)
James
maverick 10.9.1Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
Problems with current version of AIR. Won't load and also can't uninstall
I have recently purchased a new Mac and loaded the most recent version of AIR but now when I try to run it I keep getting the following message
This application requires a version of Adobe AIR which cannot be found.
Please download the latest version of the runtime from
http://www.adobe.com/go/getair,
or contact the application author for an updated version.
I am also getting this message when I try and run the uninstaller so I can I can try and re-install.
Does anyone have any suggestions?
Thanks.I had AIR 3 on my MacBook Pro before I updated it to Lion. I use AIR 3 to run McMillan Study guides Master your CDCs. when I updated my mac to lion and tried to run the application the application couldn't find AIR 3 on my mac. So I uninstalled it and tried to install it again. when I tried to install it the installer program doesn't open. please help me this program is crucial for my upgrade training.
From: lisachao <[email protected]>
To: A1C PD <[email protected]>
Sent: Monday, October 24, 2011 12:35 PM
Subject: Problems with current version of AIR. Won't load and also can't uninstall
Re: Problems with current version of AIR. Won't load and also can't uninstall created by lisachao in Installation Issues - View the full discussion
Is this the error you are getting when you are installing AIR 3.0? Or is this the error you are getting after you've already installed AIR 3.0 and attempting to run AIR applications? If it's the latter, which applications are you trying to run? Can you please send us your logs so that we can investigate further? Thanks!
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/3987820#3987820
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/3987820#3987820. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Installation Issues by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746. -
I I have changed my email address so I changed my Apple ID and password. Just realised haven't changed icloud details and now can't access as don't know password or security questions. Want to delete and set up on new Apple ID. Help please???
In order to change the iCloud ID on your device you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
-
Just updated my 3gs and i can't delete any contacts
just updated my 3gs and i can't delete any contacts
If the Edit button is missing and you have enabled iCloud, check Settings>iCloud, set Contacts to ON.
Maybe you are looking for
-
Im having the following errors when creating a New Team Project by Visual Studio on TFS2012 with a Sharepoint Site... This problem not occurs when i don't select to create a sharepoint site... My Sharepoint is 2010 with SP2... Here is the errors log
-
How to create a List/Product Catalog to use in PO creation
Hi anyone pls help me When I am creating a PO : ME21N 1) I need a popup list of Items for the selected vendor , based on the Source List. 2) If not any other method like Catalog concept, but HOW?? Thanks in advance
-
HT1212 how do i restore a disabled iphone 4s cause its locked now and itunes wont sync up to it
how do i fix or restore a disabled iphone 4s thats locked due to someone putting in the wrong passcode to many times
-
Display gradient, humming when dimmed, and random shut downs
On the iMac alum. intel 20" display. 3 problems after 2 days from purchase, and from reading the recent threads, I'm not the only one. I've been a hardcore apple user for the past 10 years, and i have never been so disappointed. After reading that th
-
Using the Capture function with a Capture Card
I was wondering why I can't get premiere to recognize my capture card when I try to use the capture function.