Asking to verify billing information but I just purchased the plan last month
I got an email saying my account was about to expire and then when I open up photoshop or anything else from creative cloud another window opens saying they're having trouble verifying my billing information and or I'm offline. I just bought the student plan end of last month and my next payment isn't due for another few weeks so I'm confused as to why this is happening or where I need to go to verify my billing information.
Any help/advice would be appreciated
Could you please sign out of the Creative Cloud desktop app and sign in again. This should associate your Adobe ID with the active membership.
Refer to
Cannot clear the error message "we are having trouble verifying your membership"
Hope this helps you, you can also contact technical support.
Regards
Rajshree
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