Asks me to enter 3 security questions then times out

Try to download an app and it make me put my password in then asks me to select 3 security questions. Once I do this, the session times out.

Hello, massech23.
Thank you for visiting Apple Support Communities.
I understand that you are unable to download an App as you receive a time out error. Try going through the steps outlined below.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
Clear information from your device
To clear your history and cookies from Safari in iOS 8, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.
To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.
Safari web settings on your iPhone, iPad, or iPod touch
Cheers,
Jason H.

Similar Messages

HT201303 when i try to purchase something it asks me to enter my security questions but i dont remeber them how can i reset them?

when i try to purchase something it asks me to enter my security questions but i dont remeber them how can i reset them?

Try here:
iTunes Store: My credit card's security code or zip code does not match my bank's records

Hey guys, I'm having problems, when I go to get an app, a screen comes up asking me to enter 3 security questions, there is an error on page. And will not let me fill the boxes. I want to download an app. Any help would be appreciated!

Help please!

Dear Janka,
This is Bhoroth again.
Thank you for trying those instructions for me. I understand that the issue persists.
Janka, since you are still having troubles with one of the three questions, I would suggest you reboot the computer or device. If that does not resolve the issue, I would suggest the attempt to set them up using a different computer or device. You should also make sure that you are using the most current iTunes or iOS software.
Thank you for choosing the iTunes Store. We are glad to have you as a valued member of the Apple family.
Have a great day!
Sincerely,
Bhoroth
iTunes Store Customer Support

TS1470 Hi we are all connected to the same iTunes account . My daughter and I received new phones yesterday and now can not connect. When we put our apple ID password in it then asks us to answer our security questions. Which was the ones we did not selec

Hi my daughter and I both received new phones yesterday. We are both connected to the same ITunes account . When we now go in to buy a song or app it is asking us to complete a security questions but the questions it is asking is not the ones either of us selected in the first place.my daugher has the iPhone 4 and I have the new 5

Hello, Dannielle.
This article will help you reset your security questions as long as a rescue e-mail is added to the account. If one is not attached then contact us at https://expresslane.apple.com/.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Cheers,
Jason H.

HT1688 when trying to download apps on my daughters new iphone it is asking for answers to my security questions. this account was set up a few years back, and the questions its giving me, i do not think they are the questions that i picked. need help

my daughter is trying to download apps on her iphone and it keeps asking for answers to my security questions. the problem is, the questions its asking are not the questions i picked....i do not know the answers. how can i get around this?

I was told that if you reset the password then u can get in and reset the security questions, but I am having problems with it. Apple also has a page on it in there support area, u just have to type it into the search engine and it gives u a list a messages about security questions and support pages.

HT5312 Hi,I want to buy some apps today. While I was ready to purchase , the store ask me to answer my security questions. But I had already forgot my answer ! Now I can't purchase any app, help ! Thanks!

Hi,I want to buy some apps today.
While I was ready to purchase , the store ask me to answer my security questions.
But I had already forgot my answer !
Now I can't purchase any app, help ! Thanks!

The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Hi,I want to buy some apps today. While I was ready to purchase , the store ask me to answer my security questions. But I had already forgot my answer ! Now I can't purchase any app, help ! Thanks!

Hi,I want to buy some apps today.
While I was ready to purchase , the store ask me to answer my security questions.
But I had already forgot my answer !
Now I can't purchase any app, help ! Thanks!

The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

I can't download music from iTunes. It keeps asking me to answer a security question that I was not asked so how do I download music

Can anyone tell me how to download music from iTunes when
wont let me do it

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a rescue email address or a Security Questions issue, then see:
         If you forgot the answers to your Apple ID security questions - Apple Support.
         Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

HT5312 ever since i got an iphone, i have never been able to buy any apps or music on it because it says its a different device, and it asks me to answer my security questions, but the problem is i forgot them?

help!

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset, help!

I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset because I do not have a rescue email. what do I do?

this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.

Hello, I have a problem. Help me to solve it. The first time I want to buy the game and asks me to answer a security question that I do not remember. Discard them please that I introduced them to

Hello, I have a problem. Help me to solve it. The first time I want to buy the game and asks me to answer a security question that I do not remember. Discard them please that I introduced them to

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

TS1424 I am trying to purchase something from app store and it is asking me to answer 2 security questions that I never set up/answered in the first place? Has this happened to anyone else? How do i fix this or reset these security questions?

I am trying to purchase app from app store and its asking me to answer my security questions which I dont know because I never set them up in the first place! How do i get passef this or change it to reset my own security questions??

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
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When downloading an app my ipod keeps asking me to answer 3 security questions

When downloading an app, my ipod keeps asking me to answer 3 security questions but will say they are not correct

What kind of security questions?
by admin of #1 webmaster and coding community on web http://www.webmasterszone.net

I'm trying to activate an itunes card on my ipod and although i'm putting my password in, it's still asking me to answer my security questions. I forget them, any suggestions?

i'm trying to activate an itunes card on my ipod and although i'm putting my password in, it's still asking me to answer my security questions. I forget them, any suggestions?

From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I'm trying to buy some apps and it aked me to enter my security question but I don't know them how do I rest them plz help

I'm trying to buy something and it keeps asking me to answer my security questions but I don't know them and I want to rest them plz help

Contact iTunes store support for assistance: https://ssl.apple.com/emea/support/itunes/contact.html.

Asks me to enter 3 security questions then times out

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