ASP sites Session drop issue

My company has a product ordering site in .NET. 6 months ago, I have been receiving some customer's complains that the ordering site keeps logging them out and empty their shopping cart. They are Mac users. Therefore, we started to test with Safari and later expends to all OS and browsers combination (Firefox, IE, Chrome, Safari, MAC OS, XP, WIN 7,iPhone, iPad). We are able to replicate the case in random bases and all cases are in MAC OS (MacAir, iPhone, iPad) with Safari. Although we know the possible cause (MAC OS + Safar), we still have no clue of the root cause. Can anyone help here?

HI and welcome to Apple Discussions..
Deleting Safari cookies may help.
From the Safari menu bar click Safari / Preferences then select the Security tab. Click: Show Cookies.
Delete all cookies related to that site.
Now select the Autofill tab from the Preferences pane. Click Edit next to Other Forms
Click: Remove All.
Relaunch Safari.
Try deleting the cache.db file. Open a Finder window. Select the Home folder in the Sidebar on the left. It has a small house icon. Now open the Library folder, then the Caches folder, then the com.apple.Safari folder. Move the cache.db file from the com.apple.Safari folder to the Trash.
Relaunch Safari.
Carolyn

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    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs from Client:[cookie]=[s_pers=%20s_ts%3D%255B%255B%2527BRA0006T%2527%252C%25271362265430952%2527%255D%252C%255B%2527BRA0005T%2527%252C%25271363804235955%2527%255D%255D%7C1521570635955%3B%20s_nr%3D1363805063050-Repeat%7C1366397063050%3B; Locale=en-us; MasterCookie=MasterCookie; GDP_screenHeight=768; GDP_screenWidth=1366; GDP_browserType=Microsoft%20Internet%20Explorer; GDP_browserVersion=4.0%20%28compatible%3B%20MSIE%208.0%3B%20Windows%20NT%206.1%3B%20Trident/4.0%3B%20BTRS99959%3B%20SLCC2%3B%20.NET%20CLR%202.0.50727%3B%20.NET%20CLR%203.5.30729%3B%20.NET%20CLR%203.0.30729%3B%20Media%20Center%20PC%206.0%3B%20MS-RTC%20LM%208%3B%20.NET4.0C%3B%20InfoPath.3%29; GDP_operatingSystem=Win32; GDP_userAgent=Mozilla/4.0%20%28compatible%3B%20MSIE%208.0%3B%20Windows%20NT%206.1%3B%20Trident/4.0%3B%20BTRS99959%3B%20SLCC2%3B%20.NET%20CLR%202.0.50727%3B%20.NET%20CLR%203.5.30729%3B%20.NET%20CLR%203.0.30729%3B%20Media%20Center%20PC%206.0%3B%20MS-RTC%20LM%208%3B%20.NET4.0C%3B%20InfoPath.3%29; JSESSIONID=RKHWGqJvmJGWgZ9YdqywsXBLRd7QtMGX1Qr1yTmNTn0Kcdq0M0xq!-1872775671; ObSSOCookie=tKGxD0YS6sUw8kyVwfVBNujGihNvtG5GlUrYljs%2F3fngJbUm4%2B1bA6FpLn3LEESIpQsqwhjMDZODuautF%2B7zHKXypTkT%2Fn8DwdGn%2FYZOJK49wBTU511DfkqBmqBMsGjSM42jobA5gSQ672vUQskytWaJc4tZQC7MDLOGPEJf%2Bwc%2BVtXRi1%2FRGI4ql8jQpyWSJP6ImkHwt6QNig3Vlyt9BLZws6vvgHulULaxuA%2BXfUZ4fkVaVwN35tAmWorUa1ODiORCWhVSrZybMhTk53NsjT%2FdOaXFLZM4wcj6PKVkeG1UtZVfoNuVw8LBBVd5ave0]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs from Client:[gmacdealer_groups]=[smartcash:scsupervisor:branch:us:en-us:EOAdminUS:]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs from Client:[HTTP_OBLIX_UID]=[cbrus16]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs from Client:[HTTP_OBLIX_UID]=[cbrus16]
    Wed Mar 20 15:01:10 2013 <202911363806070191> attempt #0 out of a max of 5
    Wed Mar 20 15:01:10 2013 <202911363806070191> Server details are ''/0/0
    Preferred server not set or was marked bad, checking next preferred server
    Wed Mar 20 15:01:10 2013 <202911363806070191> Server details are ''/0/0
    Preferred server not set or was marked bad, checking next preferred server
    Wed Mar 20 15:01:10 2013 <202911363806070191> Trying a pooled connection for '10.13.52.81/7005/7006'
    Wed Mar 20 15:01:10 2013 <202911363806070191> getPooledConn: No more connections in the pool for Host[10.13.52.81] Port[7005] SecurePort[7006]
    Wed Mar 20 15:01:10 2013 <202911363806070191> general list: trying connect to '10.13.52.81'/7005/7006 at line 1676 for '/amserver/UI/Login?module=GMACLoginModule&org=branch'
    Wed Mar 20 15:01:10 2013 <202911363806070191> INFO: New NON-SSL URL
    Wed Mar 20 15:01:10 2013 <202911363806070191> Connect returns -1, and error no set to 245, msg 'Operation now in progress'
    Wed Mar 20 15:01:10 2013 <202911363806070191> EINPROGRESS in connect() - selecting
    Wed Mar 20 15:01:10 2013 <202911363806070191> Local Port of the socket is 63477
    Wed Mar 20 15:01:10 2013 <202911363806070191> Remote Host 10.13.52.81 Remote Port 7005
    Wed Mar 20 15:01:10 2013 <202911363806070191> general list: created a new connection to '10.13.52.81'/7005 for '/amserver/UI/Login?module=GMACLoginModule&org=branch', Local port: 63477
    Wed Mar 20 15:01:10 2013 <202911363806070191> WLS info : 10.13.52.81:7005 recycled? 0
    Wed Mar 20 15:01:10 2013 <202911363806070191> URL::sendHeaders(): meth='GET' file='/amserver/UI/Login?module=GMACLoginModule&org=branch' protocol='HTTP/1.1'
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[accept]=[image/jpeg, application/x-ms-application, image/gif, application/xaml+xml, image/pjpeg, application/x-ms-xbap, application/vnd.ms-excel, application/vnd.ms-powerpoint, application/msword, application/x-shockwave-flash, */*]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[referer]=[https://capacity.dealerservices.ally.com/userprovisioning/jsp/autoSubmit.jsp?lang=en-us&source=MigratedLoginWidget&userType=branch&process=login]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[accept-language]=[en-US]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[user-agent]=[Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; BTRS99959; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MS-RTC LM 8; .NET4.0C; InfoPath.3)]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[accept-encoding]=[gzip, deflate]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[host]=[gdpcapacity.gmacbranch.gmac.gm.com]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[cache-control]=[no-cache]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[cookie]=[s_pers=%20s_ts%3D%255B%255B%2527BRA0006T%2527%252C%25271362265430952%2527%255D%252C%255B%2527BRA0005T%2527%252C%25271363804235955%2527%255D%255D%7C1521570635955%3B%20s_nr%3D1363805063050-Repeat%7C1366397063050%3B; Locale=en-us; MasterCookie=MasterCookie; GDP_screenHeight=768; GDP_screenWidth=1366; GDP_browserType=Microsoft%20Internet%20Explorer; GDP_browserVersion=4.0%20%28compatible%3B%20MSIE%208.0%3B%20Windows%20NT%206.1%3B%20Trident/4.0%3B%20BTRS99959%3B%20SLCC2%3B%20.NET%20CLR%202.0.50727%3B%20.NET%20CLR%203.5.30729%3B%20.NET%20CLR%203.0.30729%3B%20Media%20Center%20PC%206.0%3B%20MS-RTC%20LM%208%3B%20.NET4.0C%3B%20InfoPath.3%29; GDP_operatingSystem=Win32; GDP_userAgent=Mozilla/4.0%20%28compatible%3B%20MSIE%208.0%3B%20Windows%20NT%206.1%3B%20Trident/4.0%3B%20BTRS99959%3B%20SLCC2%3B%20.NET%20CLR%202.0.50727%3B%20.NET%20CLR%203.5.30729%3B%20.NET%20CLR%203.0.30729%3B%20Media%20Center%20PC%206.0%3B%20MS-RTC%20LM%208%3B%20.NET4.0C%3B%20InfoPath.3%29; JSESSIONID=RKHWGqJvmJGWgZ9YdqywsXBLRd7QtMGX1Qr1yTmNTn0Kcdq0M0xq!-1872775671; ObSSOCookie=tKGxD0YS6sUw8kyVwfVBNujGihNvtG5GlUrYljs%2F3fngJbUm4%2B1bA6FpLn3LEESIpQsqwhjMDZODuautF%2B7zHKXypTkT%2Fn8DwdGn%2FYZOJK49wBTU511DfkqBmqBMsGjSM42jobA5gSQ672vUQskytWaJc4tZQC7MDLOGPEJf%2Bwc%2BVtXRi1%2FRGI4ql8jQpyWSJP6ImkHwt6QNig3Vlyt9BLZws6vvgHulULaxuA%2BXfUZ4fkVaVwN35tAmWorUa1ODiORCWhVSrZybMhTk53NsjT%2FdOaXFLZM4wcj6PKVkeG1UtZVfoNuVw8LBBVd5ave0]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[gmacdealer_groups]=[smartcash:scsupervisor:branch:us:en-us:EOAdminUS:]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[HTTP_OBLIX_UID]=[cbrus16]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[HTTP_OBLIX_UID]=[cbrus16]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[Proxy-Path-Translated]=[u001/webserver/docs/gdp-capacity-backend-sec/amserver/UI/Login]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[Proxy-Path-Translated-Base]=[u001/webserver/docs/gdp-capacity-backend-sec]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[WL-Proxy-Client-Keysize]=[128]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[WL-Proxy-Client-Secretkeysize]=[128]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[WL-Proxy-Client-IP]=[129.41.252.30]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[WL-Proxy-SSL]=[true]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[Proxy-Client-IP]=[129.41.252.30]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[X-Forwarded-For]=[129.41.252.30]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[Connection]=[Keep-Alive]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[X-WebLogic-KeepAliveSecs]=[30]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[X-WebLogic-Request-ClusterInfo]=[true]
    Wed Mar 20 15:01:10 2013 <202911363806070191> Hdrs to WLS:[x-weblogic-cluster-hash]=[7GHstOoW2dPEsRHcWrZe05SfKAc]
    Wed Mar 20 15:01:11 2013 <202911363806070191> URL::parseHeaders: CompleteStatusLine set to [HTTP/1.1 302 Moved Temporarily]
    Wed Mar 20 15:01:11 2013 <202911363806070191> URL::parseHeaders: StatusLine set to [302 Moved Temporarily]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs from WLS:[Date]=[Wed, 20 Mar 2013 19:01:10 GMT]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs from WLS:[Pragma]=[no-cache]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs from WLS:[Location]=[https://gdpcapacity.gmacbranch.gmac.gm.com/portal/dt?action=process&provider=PortletWindowProcessChannel&windowProvider.targetPortletChannel=GMACDataProvider&containerName=GMACBranchHomeContainer&windowProvider.currentChannelMode=VIEW&window.portletAction=ACTION]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs from WLS:[Content-Type]=[text/html]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs from WLS:[Expires]=[0]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs from WLS:[Set-Cookie]=[JSESSIONID=RKHW4QzDhbJpcQJJpXJ21CV3lxY2lbhNJYmtJCYGGK2BC71JTqGr!923706867; path=/]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs from WLS:[Set-Cookie]=[iPlanetDirectoryPro=AQIC5wM2LY4Sfcwgaa%2Bz8dzyN5AAXxW2GEBHoRwWjfYUb9M%3D%40AAJTSQACMDI%3D%23; path=/]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs from WLS:[Set-Cookie]=[AMAuthCookie=LOGOUT; expires=Thursday, 01-Jan-1970 01:00:00 GMT; path=/]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs from WLS:[X-AuthErrorCode]=[0]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs from WLS:[X-DSAMEVersion]=[6 2005Q1]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs from WLS:[Transfer-Encoding]=[chunked]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs from WLS:[Cache-Control]=[private]
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    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs to client (add):[Pragma]=[no-cache]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs to client (add):[Location]=[https://gdpcapacity.gmacbranch.gmac.gm.com/portal/dt?action=process&provider=PortletWindowProcessChannel&windowProvider.targetPortletChannel=GMACDataProvider&containerName=GMACBranchHomeContainer&windowProvider.currentChannelMode=VIEW&window.portletAction=ACTION]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs to client (add):[content-type]=[text/html]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs to client (add):[Expires]=[0]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs to client (add):[Set-Cookie]=[JSESSIONID=RKHW4QzDhbJpcQJJpXJ21CV3lxY2lbhNJYmtJCYGGK2BC71JTqGr!923706867; path=/]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs to client (add):[Set-Cookie]=[iPlanetDirectoryPro=AQIC5wM2LY4Sfcwgaa%2Bz8dzyN5AAXxW2GEBHoRwWjfYUb9M%3D%40AAJTSQACMDI%3D%23; path=/]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs to client (add):[Set-Cookie]=[AMAuthCookie=LOGOUT; expires=Thursday, 01-Jan-1970 01:00:00 GMT; path=/]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs to client (add):[X-AuthErrorCode]=[0]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs to client (add):[X-DSAMEVersion]=[6 2005Q1]
    Wed Mar 20 15:01:11 2013 <202911363806070191> Hdrs to client (add):[Cache-Control]=[private]
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    Wed Mar 20 15:01:11 2013 <202911363806070191> closeConn: pooling for '10.13.52.81/7005'
    Wed Mar 20 15:01:11 2013 <202911363806070191> request [amserver/UI/Login?module=GMACLoginModule&org=branch] processed successfully..................
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