Aspire E 15 ES1-511 series screen has gone black with no cursor

Question

Ever since I upgraded to windows 10 I've been having major issues with my screen brightness being too bright with the brightness controls inverted and my laptop not being able to restart properly always getting stuck at the acer bootup screen with the loading loop frozen(seen as two vertical dots). In response to these issues I chose to reset by removing all items and not choosing the factory default option. However when the reset was done and I was setting up my laptop, I accidently closed the lid during critical updates. After setup my laptop was working normally and I wanted to check for more updates. There was a new update and I assumed this would be more fixes so I had to restart my acer. My acer once again got frozen at bootup only this time when I boot it up multiple times I was introduced with the troubleshoot menu. I decided to reset my acer once again. A while later, I saw the screen at 99%. Later I saw that my laptop was starting to bootup, but then it got frozen at the acer logo with the two vertical dots. I shut it down and now my laptop has a black screen without a cursor. I've attempted alt f10, f2/f10, and pressing the pinhole button on the bottom of my acer. The screen is still black. I've not yet attempted to just keep my laptop on for a long while. I am staunch with the fact that the windows 10 update is the cause of all this. Please let me know if there are any other solutions.

Answer 1

ES1-551I had the issue too after the windows 10 upgrade. While plugged into the charger the screen would boot to black and nothing worked to restart the boot process. However it I un-plugged from the charger it would boot fine. While unplugged if I plugged in the charger the screen would go black again. This worked for me; while plugged into the charger I pressed the start button and held down the F12 key. I continued to hold the F12 key until the screen became gray. I released the F12 key and waited. The Window logon screen came on and all functionality returned. Good luck.