Aspire z3-600 - can't get update to 8.1 to work - and it is required to upgrade to 10! What do I do

I've tried to update my z3-600 to 8.1 but never got it work... then I gave up per Acer's suggestion that 8.1 wasn't all that great.  Now I really want 10... but for pre-installed computers, 8.1 is required.  What do I do?

jteager,
This is the only way to get Windows 10:
Perform all the Windows updates via Windows update utility.
Download Windows 8.1 from the Windows Store, or you can attempt to create the media.
Perform all the updates once Windows 8.1 is installed.
Reserve your copy of Windows 10, and then wait for it to be ready for you to install.

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