Asset Intelligence, Inventoried Software is empty
Hi!
I've been spending the whole day trying to find a solution to this problem.
We have been three people looking at it, verifying every single setting there is, but "Inventoried Software" is still empty.
The classes have been marked and the clients inventory every single application.
If I run Asset Intelligence reports I get all the data, so it is inventoried. For example the report to list inventoried softwares that falls under a specific category.
The server is running CM12 R2 with CU1, but I get the same problem in my own lab that runs R2 with CU3.
I've checked every log I can find and they are looking okay, no errors, nothing.
Does someone have an answer to this?
Best regards
Andreas Molin
Andreas Molin | Site: www.guidestomicrosoft.com | Twitter: andreas_molin
Thanks for the help all! It took something neither of us had, patience!!
Today the applications has started to roll in and all is well. I've added this feature many times before, but it has never taken this long for the list to populate... It came to mind that this is the first time I've done it on the R2 version, could it be
that this is the reason it takes so long?
//Andreas
Andreas Molin | Site: www.guidestomicrosoft.com | Twitter: andreas_molin
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Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected] -
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From the AIUpdateSvc.log:
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:22:54 GMT:Reading persisted settings from registry
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:22:54 GMT:Using proxy: Server=http://proxy.MyDomain.local:8081/, Credentials=default
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:22:54 GMT:Next scheduled sync time: 04/02/2013 00:00:00; Polling Interval:900 seconds
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:37:54 GMT:Reading persisted settings from registry
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:37:54 GMT:Using proxy: Server=http://proxy.MyDomain.local:8081/, Credentials=default
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:37:54 GMT:Sync Now detected
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:37:54 GMT:Next scheduled sync time: 04/02/2013 00:00:00; Polling Interval:900 seconds
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:37:54 GMT:Authentication: Did not find machine certificate in ALM store
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:37:54 GMT:Enrollment Certicate Path is empty, use bootstrap cert
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:37:55 GMT:Created bootstrap cert from byte array
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:37:55 GMT:[Subject]
CN=e72756d8-8fe6-4bdd-90cb-31470ef06e18
[Issuer]
CN=CatalogServiceIssuingCert.manage.microsoft.com
[Serial Number]
9CB329404F8ED1B54559ECEED401C966
[Not Before]
6/19/2012 3:03:31 PM
[Not After]
6/19/2015 3:03:30 PM
[Thumbprint]
5059FF937ED6CD2F1FCAA83A79576150C99EF9AB
Asset Intelligence Catalog Sync Service Warning: 0 : Mon, 01 Apr 2013 12:39:35 GMT:WebException trying to enroll: Status = Timeout
Asset Intelligence Catalog Sync Service Error: 0 : Mon, 01 Apr 2013 12:39:35 GMT:Retrieve Machine Cert, Error - The operation has timed out
Asset Intelligence Catalog Sync Service Error: 0 : Mon, 01 Apr 2013 12:39:35 GMT:Exception attempting sync - The operation has timed out
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:39:35 GMT:Exception details:
Microsoft.AssetIntelligence.CatalogSyncException: The operation has timed out ---> System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.AssetIntelligence.CatalogService.ProcessRedirection(Uri uri)
at Microsoft.AssetIntelligence.CatalogService.GetWebRequest(Uri uri)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.AssetIntelligence.CatalogService.Enroll(String enrollmentRequest)
at Microsoft.AssetIntelligence.SyncAdapter.Enroll(X509Certificate2 bootstrapCert)
--- End of inner exception stack trace ---
at Microsoft.AssetIntelligence.SyncAdapter.Enroll(X509Certificate2 bootstrapCert)
at Microsoft.AssetIntelligence.CatalogUpdateSvc.RetrieveMachineCert()
at Microsoft.AssetIntelligence.CatalogUpdateSvc.DoWork()
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:39:35 GMT:1 Data/Status copied to outbox
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:54:35 GMT:Reading persisted settings from registry
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:54:35 GMT:Using proxy: Server=http://proxy.MyDomain.local:8081/, Credentials=default
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:54:35 GMT:Sync Now detected
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:54:35 GMT:Next scheduled sync time: 04/02/2013 00:00:00; Polling Interval:900 seconds
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:54:35 GMT:Authentication: Did not find machine certificate in ALM store
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:54:35 GMT:Enrollment Certicate Path is empty, use bootstrap cert
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:54:35 GMT:Created bootstrap cert from byte array
Asset Intelligence Catalog Sync Service Information: 0 : Mon, 01 Apr 2013 12:54:35 GMT:[Subject]
CN=e72756d8-8fe6-4bdd-90cb-31470ef06e18
[Issuer]
CN=CatalogServiceIssuingCert.manage.microsoft.com
[Serial Number]
9CB329404F8ED1B54559ECEED401C966
[Not Before]
6/19/2012 3:03:31 PM
[Not After]
6/19/2015 3:03:30 PM
[Thumbprint]
5059FF937ED6CD2F1FCAA83A79576150C99EF9ABOK, fixed. We fixed it by whitelisting the primary site server on the proxy. Gerry Hampson suggested it here...
https://social.technet.microsoft.com/Forums/en-US/a8719c37-1c24-47ae-b980-cb7b52aa3fe1/asset-intelligence-synchronization-point-status-online-service-account-is-not-provisioned?forum=configmanagergeneral
Shane Curtis
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