Assign Control Access Error

Hello,
I'm using Hyperion Version 9.3.1 with Windows 2003 Server SP2 with MS SQL 2000. I've configured Shared Services and Essbase components. Added 3 users in EAS Console and administrator access has been given to them and then again added 1 more user with user access ie) create and delete application. Then, done externalize users from Essbase to Shared Services. It was successful. I got all the applications which was in Essbase into Shared Services and then i can able to see Analytic Servers:Server_Name:1-->Assign Access Control, all the users are listing, i can select them and give access ie) User type is Essbase or Planning and able to save. After that, if i again navigate to Analytic Servers:Server_Name:1-->Assign Access Control none of the users is selected. Is this issue related to provisioning. Please help me in this regard,
Thanks in advance,
SM

Give them the essbase role of "Server Access" plus the essbase application roles in Shared Services.
Refresh the security for all users from EAS.
Cheers
John
http://john-goodwin.blogspot.com/

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