Assigning Admin role or any other role to Unity Connection user

How do I assign a role to a user. I`ve given them the admin role as an example but can not log in . What is the GUI log on details I should use Alisa, Extension etc but no luck. The password I`m also using is the VM PIN I use to listen
thanks

Chris,
I`ve sorted it now, I was looking for as separate ssection for PIN and password , I  didn`t realise that they are under the same heading but separated by the drop down menu - Web and VM application
thanks for your help

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