Assignment of call list to individual agents within the same territory
Hello,
I am hoping someone may have come across something like this and can tell me how they solved it.
We have two different user groups who are both interaction centre agents. We have set up the partner determination procedure to be based on territory for the call lists. There will be a user from each of these groups assigned to the same territory. Is there anyway that you are able to choose by using a characteristic of the call list which of the agents the calls are assigned to baring in mind they are in the same territory?.
Many Thanks
Caroline
Rich,
Retransport whole function group again by
After creating transport. using SE01 Click on the child task an choose Request/Task --> Change task in the menu.
Your task should be unclassified at the moment.
then go to change mode place the cursor in the child task then Press SHIFT+F11(display object list).
Click on New entries button.
Enter the following values:
for field PgmID : R3TR
for field Obj : FUGR
for field Object name : name of the function group to transport
Save your entries. and TRANSPORT
a®
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