Assistance installing Zen Xtra's softwa

Hi just got a Zen Xtra and I belei've the Cd is corrupt as so i cannot install the software to transfer music to my player. Please could someone help me with a link to the software that i will need (bearing in mind i cannot install anything of the cd and so have no drivers either) or if you know another solution i would be greatful. I am running on XP if that is any help.Message Edited by Bedford on 2-25-2004 05:3 PM

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Similar Messages

Problem Installing Zen Xtra Software Suite HELP

I have a Creative Nomad Jukebox Zen Xtra 40GB and I am trying to load my music onto it. I went to creative's site and installed the driver:
Creative Zen and Jukebox Driver Upgrade version .30.03
After installtion I connect the device for the driver to take effect.
Then the Autoplay feature of XP asked me what I wanted to do.
I selcted Synchronize media files.....using Windows Media Player v0
I got the error that:
Windows Media Player does do not detect any portable device. Connect your portable device, and then try again.
I went back to Creative's website and downloaded:
Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players
The current frmware v2.0.03
I went to install that and I got an error saying that:
Setup could not detect any portable device on your system.
Setup will now install the necessary drivers to enable your device to be detected
I selected OK.
It said Please remove any Zen Xtra devices before the installtion. I did.
Then it said Please reconnect your device for the driver to take effect. I did.
And I still got the Setup could not detect..... error.
Any idea's on what may be causing this? ThanksMessage Edited by dan-lemm200 on 05-27-2006 09:34 PMMessage Edited by dan-lemm200 on 05-27-2006 09:36 PM

Go to the Knowledgebase section and search for article "SID0053". Try the steps mention in it and see if it hel
ps.
Jason

Zen Xtra computer Softw

Hello,
please help me,i need the software for my new PC of the Zen Xtra that i can't find and put to work.
I have my player full of music and i want it to go to the PC but i have no Software and i dont now where to get it.What id the name of the file,is it a Driver,aplication,etc...........
Thanks to you all

You need the application, probably the nomad explorer the file can be downloaded from the creative support section on creative.com the file you are after is probably NMEX_PCApp_3_0_0.exe i dont hvae any experiance with the zen xtra so i cant say for sure. if you have lost the software it is probably a good idea to download the drivers as well to make sure your computer will recognise it properly.
the driver file name is
JB3_PCWDRV_US__26_02.exe
but have a look under the download section of support and see what looks right.

Zen XTRA Reload OS Prob

I reloaded the os no knowing what it does, and now my computer won't detect the mp3 player. i also tried downloading firmware, but when it goes to install, it doesnt detect the mp3 player either. can anyone help me please?

I have the same problem; I just purchased a new laptop, installed Zen XTRA software in the computer and did not recognized the player. I also upgraded the drivers and no luck. I suspect one of the problems may be the fact that my new laptop has Creative 5 media source alreday loaded. I upgraded the drivers in my desktop with no problems. I am ready to unistall everything because it just won't recognize it. Has anyone received an answer from the technical people at creative?
Help!!

Nomad Jukebox Zen Xtra - cannot install firmware - PC says device "not connected&qu

Hi everyone,?Below is a message I've just sent to Customer Support, but I thought I'd also post it here in case anyone has any words of wisdom. Thanks in advance for your help. -- - Dear Madam or Sir,?Yesterday, I tried to connect my Zen Xtra to my PC to transfer some songs from Windows Media Player . WMP produced an error message stating that my PC had a driver for my Zen Xtra which is not supported by WMP. [This was the first time I had tried to Sync my Zen Xtra with WMP.]?I visited www.creative.com and tried to install the latest firmware for my Zen Xtra. The installation of the firmware froze and remained frozen for over an hour. Now the only thing that my Zen Xtra displays is Rescue Mode v.3. I cannot install any firmware at the moment, because the installation wizard keeps stating that my Zen Xtra is not connected to my PC. However, it IS connected and Windows XP detects it up as a "portable storage device." I have completely uninstalled all Creative products on my PC and reinstalled them using my original installation CD, but this has not helped matters. I cannot find any helpful articles in your Knowledge Base. I would be very grateful if you could provide some assistance in this matter. I have had several years of excellent usage from my Zen Xtra and I am extremely annoyed by this latest development. Not only did the firmware upgrade process require me to delete all the data on my Zen Xtra, but now I seem to have a device which is not functioning at all. Many thanks.

I've received a reply from Creative [see below] which is, frankly, a bit insulting, because it suggests that they never even read my original message to them. Needless to say, I haven't been able to solve the problem. I've written back to them and told them that I'd appreciate further assistance. To top it all off,?I can't even format the Zen Xtra so that I can simply use it as an external hard dri've. Does ANYONE have any advice on this matter? Am I simply supposed to accept that I have a defunct MP3 player on my hands?-- - REPLY FROM CREATIVE?** Kindly read till the end of this email before attempting to
troubleshoot.
While allowing your Zen player to run in Recovery Mode (if possible),
conduct a Clean-Up followed by Reboot.
The link below will guide you on how to run your player in Recovery
Mode.
http://uk.europe.creative.com/suppor...p?l=3&sid=4794
** You may first wish to back-up your files/data/mp3 in your player (if
possible) as updating the firmware may result in a loss of all these
files.
Following which, you may wish to use the function ?Search by File Name
or Model Number? to locate <<ZenXtraP4SAudible_PCFW_LB_2_0_03.exe>> for
download followed by an update of the firmware onto your player (and
monitor if it responds positi'vely to the update) via this link at:
http://uk.europe.creative.com/support/downloads/
Before updating the firmware, you may also like to conduct a check to
see if Windows XP SP 2 has been installed (in your computer) under
Control Panel\System\General.
The download for Windows XP SP2 is available at http://windowsupdate.microsoft.com
If your computer prompts that it ?does not detect? your player, you may
check if your player is actually connected to your computer via Control
Panel/System/Hardware/Device Manager.
You may also wish to remove any unnecessary USB connections from your
computer while charging/updating of firmware and connecting your player
to a USB port (rather than a USB hub) at the rear of your computer.
If your computer happens to already have been updated with the latest
Windows Media Player , you may wish troubleshoot this problem while
referring to this step-by-step link below at:
http://uk.europe.creative.com/suppor...p?l=3&sid=6737
** If this problem still persists, kindly repeat the troubleshoot
procedure again on another different computer.
I certainly hope the above step(s)/information will resolve your
query/problem completely and I look forward to your favourable reply
soon. Do not hesitate to contact Creative Customer Support Services
again should you have any clarifications in future.

Nomad Jukebox Zen Xtra - cannot install firmware - PC states device "not connected&qu

Hi everyone,?Below is a message I've just sent to Customer Support, but I thought I'd also post it here in case anyone has any words of wisdom. Thanks in advance for your help. -- - Dear Madam or Sir,?Yesterday, I tried to connect my Zen Xtra to my PC to transfer some songs from Windows Media Player . WMP produced an error message stating that my PC had a driver for my Zen Xtra which is not supported by WMP. [This was the first time I had tried to Sync my Zen Xtra with WMP.]?I visited www.creative.com and tried to install the latest firmware for my Zen Xtra. The installation of the firmware froze and remained frozen for over an hour. Now the only thing that my Zen Xtra displays is Rescue Mode v.3. I cannot install any firmware at the moment, because the installation wizard keeps stating that my Zen Xtra is not connected to my PC. However, it IS connected and Windows XP detects it up as a "portable storage device." I have completely uninstalled all Creative products on my PC and reinstalled them using my original installation CD, but this has not helped matters. I cannot find any helpful articles in your Knowledge Base. I would be very grateful if you could provide some assistance in this matter. I have had several years of excellent usage from my Zen Xtra and I am extremely annoyed by this latest development. Not only did the firmware upgrade process require me to delete all the data on my Zen Xtra, but now I seem to have a device which is not functioning at all. Many thanks.

I am having the same problem. Seems like to me creative and many of these other companies leave it for people like ya'll to figure out what is wrong with their OWN product LOL? I am having the same exact problem with my 30gb. Guess I will try what you guys and gals said to do and if no luck then would someone please let me know when there is a class action:smileyvery-happy:? I think it's about time companies became more responsible for their actions. Thank you all for figuring it out. I hope this works for mine. I think you all should send Creative a bill for figuring out their problem. I certainly will NEVER buy another Creative product again. i-Pod here i come

Cannot completely uninstall Nomad Zen Xtra softw

I needed to uninstall the software that came with the nomad zen xtra 40GiG player. So i first uninstalled the software and then the drivers, however in my computer it still displayed the adapter to the player as a dri've. Now mind me I wouldnt care much but now whenever I plug in any usb device my computer cannot detect it because the current slot is taken.
So I installed advance uninstalled pro 2004 and looked arround yet there was no trace of the driver, software or anything even related to creative. So I did the next step, I used Registery Mechanic and found some broken registrys which I promptley deleted, but now on loadup I still have that dri've, the only diffrence is the nomad icon does not appear there anymore, its replaced by the default icon that any file recieves when it cannot be linked to a software.
How can I remove it's
any Ideas?
Using Windows XP SP2
with USB 2.0
Thank you for your time

Use Driver Cleaner Pro http://www.drivercleaner.net/ free ware that cleans out drivers,.sys.ini,inf and registry settings.
It cleans completely and does not dump to the recycle bin so use caution,I use JV6 which I find not only better at cleaning but much safer than System Mechanic(in fi've years of use It has never hosed my system) you can find the last free version(full function-no time limit) @ http://www.oldversion.com/program.php?n=jv6 or the new pay version @ http://www.jv6.org/
Many functions to clean,including full scan and search by software(I would try this method)
If you have a Creative Sound card SB Li've or Audigy they include a driver clean up utility CTZAPXX.exe look for it in the C:\Program Files|Creative\Program folder or on your Install disc,it may be available here on Creative Support site or a google search will return many hits.
If you can't find it P.M. me and i will e-mail or post it up on a web site for you.
<B><I>Just one more caution on working in your registry,always a good idea to back up the registry or set a "restore point" prior to altering the registry,if your not comfortable doing these things stop and ask some one for assistance</I></B>
Good luck and report back any success
~Trey~Message Edited by Trey69 on 05-4-2005 04:59 AM

Zen XTRA is completely dead after installing the latest firmware 2.10

Hello,?I have tried to install the latest firmware 2.0.03 to my Zen Xtra 60GB mp3 player. The installation process completed about 70%. As I understand, at that point the?new firmware was finally uploaded after a couple of player reboots. The?firmware installer was waiting with a message "Waiting for the player to reboot", and the player rebooted. But the firmware installer was waiting, and waiting... and after an hour I looked at the player and saw that it was not starting up at all. I removed the USB cable, stopped the firmware upgrade process and tried to reboot the player with reset; then I tried to access the recovery menu as described in the FAQ?- but no success. The player shows completely no response to any button presses, the LCD does not even flicker, the hard dri've does not power up - I don't hear it. Nothing happens, even if pressing the play/reset switch for fi've minutes. What's could be the matter? And more importantly, how can I get it working back again? I fear that the warranty has expired by now. Can anyone suggest what to do?I would be grateful for any ideas.

It is puzzling how some people including myself can upgrade thier firmware on thier devices and experience no problems at all during the procedure. Then theres others like yourself who would experience catastrophic events.
Since we all downloaded the firmware from the same place, and?alot of us didn't have any problems, it is?at least safe to say that there isn't anything?wrong?with the new firmware. Or else we'd all problems.
So for these devices that are failing, there must have been already a serious problem with them before the upgrade even started. The symptons just went unnoticed through every day normal use. And are only manifested through a reload/upgrade of firmware. Or something happened on the computer itself, during the transfer of data; auto file scanning virus protection comes to mind, or other programs or services running in the background that were taking up resources needed to make the upgrade go smoothly,?a USB cable with a short in it or a bad USB port. Who knows?!
If the player doesn't even start?up in?rescue mode then theres really nothing as a consumer you can do to fix it. You'd have to just see about getting it repaired, or replace it. I know yours is a 60GB, but?I gotta tell you the new 30GB Zen Vision M is a sweet deal!

Lost the install disk for my Zen Xtra 4

Can someone please help?
Thanks

I have a Zen Xtra 60GB and also have no install disk (Ok, I admit it... I sat on it) and need to install the software on a new comp.
I downloaded the three updates listed above, installed the first one then connected my player. My comp recognised the player. When I tried to install the second one I got the following error message;
'Creative MediaSource NOMAD Jukebox 2/3/Zen Plugin requires Creative MediaSource (v3.20.57) and above to run properly. If you do not have any of these installed, please install them before running this Setup program.'
Setup will exit....yada yada
I cant immediately see on the downloads list what I should be installing to correct this.
Additional Info
Model No. DAP-HD00
Firmware: .03.02 ------ I would hazard a guess that this may need updating
My Comp: WinXP Home (fully updated) Windows Media Player 0
My thanks in advance
Mul

Zen Xtra fails PlaysForSure Firmware update - Now it won't install a firmw

Zen Xtra 40 - Was upgrading from .30 firmware to 2.0.03 to support WMP and VistaFirmware Upgrade to Failed to Complete
Downloaded and ran PlaysForSure Firmware 2.0.03
It identified my Zen Xtra and started the upgrade, Zen Xtra rebooted and just sat there. 2 hours later I disconnected Zen Xtra and its in Recovery Menu. Reboot says Firmware Problem and goes to the recovery menu again.
If I plug it back into my system it says it found a 20mb 'Portable Device' MTP and lets me open the device but nothing is on the 20mb partition.
If I run PlaysForSure Firmware 2.0.03 again it says I must plug in the device, even though its definitely plugged in and recognized as an MTP device.
Seems like the PlaysForSure Firmware 2.0.03 isn't designed to identify the device after a partial upgrade? Tried older .30 Firmware install program, it can't identify the device either. Device shows up in Device Manager as Nomad Jukebox Zen Xtra using a Microsoft Driver.
I've installed the latest JB3MV2_PCWDRV_US_2_0_00.exe drivers and it does not help. Device still detects as a Nomad Jukebox Zen Xtra. If I uninstall Windows Media Player it won't install any drivers and won't accept the PCW Driver either.
Where can I get a firmware updater that will function when my Zen Xtra wants to be an MTP device?I tried another computer with WM9, just PCWDRV 2.0 drivers, and it will not detect and install the drivers when I plug the device in. Says it can't find suiteable drivers for this device.
Tried Cleanup, Reload OS, Reboot.
Boot v.4 and HW v0.0. Any ideas?

Wow after searching hundreds of documents on this forum I got my firmware updated
!!! I took my notebook, which I had recently upgraded from WMP9 to WMP after I could not get it to recognize and upgrade my Zen. I uninstalled WMPI uninstalled WMP RuntimeRebootedI went to Microsoft and get WMP0 specificallyInstalled it and closed itI ran the ZenXtraPS4Audible_PCFW_LB_2_0_03.exeOn the Zen I selected Reload OS, I click to have it reload OS, while it was doing that I plugged it into the notebook. The Firmware Tool Detected the Device again!!Current version 2.0.03Upgrade will be 2.0.03I click Upgrade!?It upgraded this time!!?The bummer is ALL MY MUSIC is wiped off my device. I didn't format it, but I guess the upgrade does it for you. Which means I just lost hundreds of dollars worth of songs since WMP doesn't have a license transfer and all my music was on the ZEN. So even though I have the files on my computer, they won't play because I don't have the license any longer.

JUKEBOX ZEN XTRA SOFTW

Hi,
I have a Jukebox Zen XTRA model MP3 player but am unable to find application software that would recognize it and would allow me to organize/upload songs. So far, I have unsuccessfully tried the "Creative MediaSource Software Update version 2.03.29" under the support section but please let me know if there is any other software available that could help.
thanks in advance,

A word of warning while you are looking through all the software available...... Don't update the Firmware to the Plays-for-Sure version unless you have done a search on this forum first. Lots of people have had difficulty installing it and have bricked their Zen Xtra in the process. I still have the original .20.08 firmware and am extremely happy with it. My ZenXtra 30GB is still going strong and I use it for storing audiobooks and music. It is the old "Don't fix it if it ain't broke".
If your player already has had the "Plays-forSure" Firmware sucessfully installed, then I would say, lucky you.
luvmyrescuedogs

Zen Xtra won't connect for Firmware Install. WMP Rolled back to v

My Nomad Jukebox Zen Xtra would not load firmware from it's hard dri've. It only entered into a cycle of displaying the 'Creative' then 'EAX' screens. I Downloaded the latest version of firmware 'ZenXtraP4SAudible_PCFW_LB_2_0_03' and installed it following the instructions on the Creative website.
The install started initially but then failed because either the software installing the firmware, or the zen xtra, locked up. I left it for nearly an hour and had no choice but to cancel and try again.
Since this time I have been unable to load any version of firmware to the zen xtra. The installer says that the zen is not connected even though it is. When I do connect it, the 'autoplay' dialog appear asking me what to do. So, the computer recognises the device as 'NOMAD Jukebox Zen Xtra' but the firmware installer will not recognise it at all.
I have carried out a 'Reload OS' in preparation for new firmware. I have also carried out a 'Format All' and 'Clean Up' from the Recovery Menu that the zen xtra is now stuck in. All appears to be fine with the Zen's hard dri've as, on completion of the format, the hard dri'ves shows 'Freespace 3833.7MB'.
I have looked on this discussion forum and FAQ and this appears to be a common problem but have found no solutions. I have tried uninstalling Windows Mediaplayer and rolled back to v0 and reinstalling drivers and MediaSource software but problem persists. Please help.

OK. Sorted it! Try this!
http://www.anythingbutipod.com/forum/showthread.php?t=9829
Turns out you have to uninstall Windows Media Player Runtime v as well as WMP itself.
Also, if you have the problem with reduced HDD space because of installing PlayForSure firmware, you could install a bigger hard dri've. They are the generic 2.5 inch hard dri'ves fitted in Laptop Computers! My 40Gb Zex Xtra now has the 80Gb HDD I removed from my VAIO! And it was easier to do on the Zen than it was on the VAIO!

Zen Xtra New Firmware Problems, Cannot install New Creative Software Suite after upgr

Hi?As with a previous post?http://forums.creative.com/creativel...essage.id=3535?I am having difficulty getting my Zen Xtra to bee seen by anything but Windows Media Player 0.. I have updated the firmware to the latest version, "reati've Zen and Jukebox Driver Upgrade version .30.03"?updatd the Device Dei'vers and rebooted?have XP sp 2?have updated and installed the Creative MediaSource Player/Organizer 3.30.2, software?but the "Creative Software Suite for PlaysForSure-enabled Zen Xtra Players" file?"[size="2" color="#3300ff">ZENZ_PCAPP_LB__40_03_MTP.exe" [color="#000000"]is not loading.. [size="2" color="#3300ff">[color="#000000"]?[size="2" color="#3300ff">[color="#000000"]When trying to install I see the Zen flash and the connected icon on the Zen flickers but then goes off and the install says "unable to find device"?I have unloaded and reloaded everything over and over.. even reset the OS on the Zen...?so the only thing that can load to my Zen is WMP 0.. which is not what I want...?please advise??Message Edited by grommit on 02-25-200606:26 PM
Message Edited by grommit on 02-25-200606:32 PM

I hope you are still here Grommit.
The reason why the new Creative Software Suite will not install is because the firmware you have is not the version the suite is looking for.
If you want to install the new Suite, you will have to update to the PlaysForSure firmware (2.0.03, I believe). However, if you do this, be aware that you will also have to download and install the latest Zen Driver, Creative MediaSource, and Zen Plugin for the MediaSource (all available in the download section) - also, once you start the firmware update on the Zen Xtra, you WILL NOT be able to revert back to a previous version of the firmware, and the drivers and programs on the install CD will not function with the new player at all.
Unless you use a subscription service with DRM mp3s, or have had issues with Playback Errors in certain mp3s, there is very little immediate need to upgrade.
Cheers,
ShinjiT

Installing the Zen Xtra (30

I installed the Creative Media Source before plugging my Zen XTRA and my computer says it has found new hardware, I am then prompted to install the new hardware, I accept and it searches but then says it cannot find the necessary software. I installed all updates to my OS but it still can't install.

You mentioned that you installed MediaSource, but did you install the drivers too? (Found on the installation cd OR from nomadworld.com for newest version)

Zen Xtra- Installed drivers, but when connected, "USB Device Not Recognized&qu

Hello- I'm trying to install a Creative Zen Xtra mp3 player on Windows XP. I installed all of the drivers and software, but when I connected the player, I got an error from Windows saying the "USB device is not recognized". I tried downloading all the new drivers and software from Creative, but it's no use. I was hoping maybe someone would have the inf file so I can install the driver manually. I can't find it on the installation CD or online anywhere. Thanks for any help!?~Jim

having a similar problem myself, recently misplaced the original usb 2.0 cord that came with my microphoto and unable to find a replacement, getting the same message though from other 5pin usb's I've tried

Assistance installing Zen Xtra's softwa

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