Associate Mantainance Plan (MM) to Service Order (and also to contract WV)

Hi,
I have created one mantainance plan, but I don't know how to associate it to a Service Order or how to associate it to a contract (type WV). How should I proceed?
Thanks in advance.
Luis.

hi louis
Whenever you create a maintenance order for which there is alreday a tasklist with external key in the operation, once u release the maintenance order, purchase requisition with item cat D, with which you can convert to work contract or purchase order of service type.
Hope this solves your problem

Similar Messages

Service Order and Sales Order Integration

Hi All,
Through the requirement class settings in customizing, I have managed to generate a service order in the background upon creation of sales order.
To achieve this I have maintained the following settings:
Order type = OR
Sales document item category TAD
- Item Cat TAD is linked to Requirements Type SERA (SD IMG->Determination Of Requirement Types Using Transaction)
-- Requirements Type SERA is linked to Requirements Class 203 (SD IMG->Define Requirements Types)
--- Requirements Class 203 is lined to order type SM01 (SD IMG->Define Requirements Classes)
I have also maintained my service material 'ZPBK001' in OISD screen. So, system allows me to create a sales order for this service material and service order is generated in the background.
However, my requirement is to not to generate service order in the background but just create a sales order. Then manually create a service order and also manually enter the sales order as an SDI settlement object in the service order.
So to achieve this, if I remove the service material from OISD screen, then system doesn't generates service order in the background but gives an Information (not an error or warning) message saying:
No entry for plant 1200, service object 01 ZPBK001 in table T399A
Its only an information message and when I tick it as ok then system gives another information mesage saying:
Error when processing Service order
So the result is service order is not generated in the background which is fine as per my requirement because I can manually create a service order and then manually enter the sales order in the service order.
However, during the creation of sales order, is there a way that I dont get these information messages regarding service order not being generated in the background?

Hi Pete,
Thank you for your reply. As per your suggestion I have removed the "Transfer of requirements" check from SD IMG->Define Requirements Classes. However, when I create a sales order, system still gives me the pop-up Information message saying:
No entry for plant 1200, service object 01 ZPBK001 in table T399A which is because I have not maintained service material in OISD screen.
Also, I get the information message as:
Error when processing Service order
The first information message regarding service material is ok. However, is there a setting that I can maintain that I dont get the second message regarding error when processing service order?
I also checked item category details in VOV7, there is no settings for transfer of requirements in vov7

Planned cost in service order does not reflect PO price change

Dear experts:
I set up a service order for external processing using control key SM02. I enter the purchasing data e.g. price, vendor, info record. I determine costs and the system calculates the planned cost for purchasing correctly.
On saving the service order, a PR is automatically created. Then I raise a PO for the PR, and change the PO net price.
I now return to the service order and determine costs again. However, the system still calculate the planned cost based on the price in the external operation, not the changed PO net price. Only if I remove the price in the external operation and determine costs, will the system calculate the planned cost based on the PO net price.
I have played around with the Customzing setting for valuaiton variant (transaction OKP8). Changing the strategy sequence for External processing does not seem to make any difference.
Has anyone encountered this issue before?
Thank you.
With regards,
Dan

Hi,
In standard functionality the System will calculate the Planned price from the filed where you maintain the price for that operation.
The Planned price is PR price only for any order.The PO price is actual price/Market price,Once the GR will be done then the PO price will get update in the Actual cost of the Service order.
This is standard Functionality,If you want to update the planned price with the PO price then try with User exit to update the price.The field is PKOSTEN for the planned price.
Regards,
Raj

Difference between service order and repair order?

hi all,
pl help me in understanding the difference between a service order and repair order.
pl tell me what is the process to create service order?
what is the process to create a repair order?
how we will know by looking into the order whether it is a service order or a repair order.
thank you,
hun

Hun,
Provides support for the complete Service processing lifecycle from Service Quotation creation to Billing. A service order is created if the customer has to be billed for services like utility usage, no. of pages printed (using counters etc). Service Order processing includes integrated validation of service contract price agreements and warranty entitlements.
The cycle is :
Business Scenario Service quotation and service order management
A.     Make inquiry Customer contacts and requests for quotation
B.     Create and communicate quotation service rep. creates a quotation and sends it to the customer
C.     Accept the quotation
D.     Convert quotation into service order and release the order
E.     Create and optimize assignments - The Resource Planner assigns any field service tasks to one or more of his Field Service Representatives
F.     Execute assignment, perform confirmation - The Field Service Representative performs the service assignment at the customer site and performs confirmation for the work done, materials used and so on
G.     Approve confirmation, assign costs - The Service Manager checks and approves the confirmation data and decides which costs should be billed to the customer
H.     Bill customer, perform analyses - The Service Manager triggers billing of the customer and performs analyses of the complete service order processing cycle
Where as a repair order would be created when a customer finds a defect in say a product and the requests for a repair of replacement.
The cycle is:
The business scenario
1.     Enter repair request
The customer calls the service organization to request a repair. The agent enters the repair request. The system checks whether a warranty exists.
2.     Send in defective product
The customer sends in the product using the given return material authorization number.
3.     Plan repair steps
A service representative performs the technical analysis and enters the inspection result (causes, tasks, etc.). He decides what action should be taken based on the inspection result.
4.     Create service quotation
The system calculates the price for the planned repair and required spare parts, according to the price agreements in the service contract, and the warranty costs. The agent generates a service quotation.
5.     Perform confirmation
The customer accepts the quotation. The service representative repairs the product and confirms his working times and materials used. He also documents the inspection results.
6.     Return repaired product
The service representative returns the repaired product to the customer.
7.     Create invoice
The service representative triggers customer billing, based on the confirmed time and spare parts used, and in accordance with existing warranties and specific price agreements.
8.     Analyze defect reasons
Using predefined queries and reports, the service manager analyzes the most important defect reasons.
Refer to CR700 - Service for details info.
Regards,
Julius

How to create a service order and check the internal order in R/3

Required Solution:
1. How to copy existing service order and create new one and check the internal order in R/3, whether the certain service order is correctly created in r/3, can you polease explain the steps plz.
2. If i am creating service order by service template finally the service order is getting created but it is not showing me in the table iaom_crm_aufk, how to check this.
can any one help me in this issues as soon as possible.

Hello Zita,
Try to restart your portal after creating <b>ServiceUser</b> in both UME and KM.
One more major difference between ServiceUser and normal portal user is that a ServiceUser does not have a UserAccount (IUserAccount)
Object serviceContext = null;
        try {
            serviceContext = AccessController.doPrivileged(new PrivilegedExceptionAction() {
                public Object run() throws WcmException {
                    return ResourceFactory.getInstance().getServiceContext(CONTRACT_SERVICE_USER);
        } catch (PrivilegedActionException e) {
            logger.severe(e, "ResourceContext for the technical " + serviceUser +
                 " user could not be retrieved.");
IResourceContext resCtx = (IResourceContext) serviceContext;
So I modify all KM resources with this resCtx.
Hope this helps ...
Greetings,
Praveen Gudapati
p.s. Points are always welcome for helpful answers

Pricing date for Service Order and Service Confirmation

Hi,
I cretated a Service Confirmation as followup for Service Order.
Client is asking "Pricing Date" should be same Same in Service Order and Service Confirmation. But, I am not seeing any such field in the screen.
I need to check T&C field and Zone field. But, I am not seeing these fields also.
Can you please let me know, where can I find this fields. (In which assignment block).
Thanks,
Sandeep
Edited by: Sandeep Reddy on May 31, 2010 7:21 PM

Hi,
I think by PRICING DATE they mean BILLING DATE.
In date profile of SERVICE ORDER and SERVICE CONFIRMATION you assign the BILLING DATE date type (i think it is there in the standard itself- however just ensure it).
Or customize a PRINCING DATE date type in the DATE PROFILE of SERVICE ORDER and CONFIRMATION and copy the date set in SERVICE ORDER to SERVICE CONFIRMATION.
This is one strategy you can use.
Regards
Surendra More

BAPI KPF6 POST PLAN COST FOR INTERNAL ORDER AND COST ELEMENT

Hi all gurus,
I would like to use in a custom report a BAPI/Function Module that help me to simulate KPF6 in order to post planning costs for internal order and cost element (layout 1-401).
So the input should be:
1) Version
2) period from
3) periodo to
4) year
5) internal order n.
6) cost element n.
7) value
I found a lot of BAPI but don't know the correct one and how to use it (example how to fill the input value).
Can anyone help me on that?
Kind Regards

In additio to the previous I found the BAPI_COSTACTPLN_POSTPRIMCOST but don't know if it's the correct one and how to use it (some example fitting the my case will be very appreciated).
If the quoted BAPI is correct.
I tested it filling all fields as following:
HEADERINFO:
CO_AREA=FFCA
FISC_YEAR=2008
PERIOD_FROM=001
PERIOD_TO=012
DOC_HDR_TX='blank'
INDEXSTRUCTURE:
OBJECT_INDEX=000001
VALUE_INDEX=000004 (hope this point at Interna Order)
ATTRIB_INDEX=000000
COOBJECT:
OBJECT_INDEX=000001
ORDERID=ZO53-08IMZ
TOTVALUE:
VALUE_INDEX=000004
COST_ELEM=3224048
FIX_VALUE= 200,0000
DIST_KEY_FIX_VAL=2
The Return table is set to 0. Nothing happens.....I suspect something related to indexstructure or index is wrong..
Could anyone help me on that?
Kind Regards

Table for satatus, CS, service order and notification

There is a field of status at the CS notifications. The tcode for customizing this field is OIBS but in which table can I find the related data? I'm also looking for the other tables of CS, service order and notification.
Edited by: Yasar Demircan on Jan 27, 2010 10:06 PM

Hi,
You can refer the table JEST, TJ30, TJ30T for object status and user status

Replicate Service order and sales order

Dear All,
I need the objects that responsible to replicate service order and sales order
and what is the steps to apply these steps
please, ASAP

Good afternoon,
I presume you are looking for the adapter objects? For business transactions this is BUS_TRANS_MSG.
Kind regards,
Vanessa

Service order and its use...

Hello Experts,
Can anybody explain me what is service order and sevice quotation and billing is done for it.In what scenario it is in use ??
Please send me some links and documents on that topic and transaction codes also...
Will be very greatfull if get some early reply..
Thanks and Regards

Check [this|http://help.sap.com/erp2005_ehp_03/helpdata/EN/50/74d5f1a72111d3a6c40060087a7a74/frameset.htm]

Service order and Logistics Integration

How to do service order and logistic integration for availability check and reservation of material

hi
are you talking about ERP CS service order or CRM service order?

Set Service order and Notification to 'Technical Complete.

Need to set service order and notificatin to teco. Use below logic and it works fine for Service Orders but
it doesn't set the Notification to NOCO.
Can anybody please help?
Thank you very much
Juergen
lit_methods-refnumber         ='000001'.
lit_methods-objecttype        = 'HEADER'.
lit_methods-method            = 'TECHNICALCOMPLETE'.
lit_methods-objectkey         = g_order.
APPEND lit_methods. CLEAR lit_methods.
lit_methods-refnumber         = '000001'.
lit_methods-objecttype        = ' '.
lit_methods-method            = 'SAVE'.
lit_methods-objectkey         = g_order.
APPEND lit_methods. CLEAR lit_methods.
lit_header-orderid        = g_Order.
lit_header-NOTIF_NO       = viqmel-qmnum.
lit_header-TECO_REF_DATE = sy-datum.
lit_header-TECO_REF_TIME = sy-uzeit.
APPEND lit_header.
   lit_header_up-orderid     = 'X'.
   lit_header_up-NOTIF_NO    = 'X'.
lit_header_up-FINISH_DATE = 'X'.
lit_header_up-BASIC_FIN   = 'X'.
APPEND lit_header_up.
CALL FUNCTION 'BAPI_ALM_ORDER_MAINTAIN'
      TABLES
         it_methods         = lit_methods
         IT_HEADER          = lit_header
         IT_HEADER_UP       = lit_header_up
         return             = G_return.

Hi,
There is no diffrerence between service order and service order notification.
Its better if we can say - IW51 is for Service Order Notification
Generally when request is initiated by the customer or distributor to the retailer then the retailer will create a service order with the detail further process.
Regarding IW31 no proper idea. I have worked in SO notification only.
Regards.
Abinash.

Service order and WBS Element

Hello Experts,
I have a question regarding WIP service order costs. Can we post the costs of a WIP service order to a WBS element? IF so where do we link the service order and project/WBS Element? How do we post the costs to WBS elements?
Appreciate your help and time in this regard.....
Thanks,
Harish R

My problem scenario is like this.
We have two plants A and B of the same Co.Cd. We are physically closing plant A and moving everything into B. Now the open service order costs from plant A have to be moved to plant B. How do we do this?
Do we have to create a new service order/WBS element for all old open service order/wbs element?
Also where do we connect the service order and wbs element?
Appreciate your help and time.
Thanks,
Harish R

Revenue bearing service order and non-revenue bearing service order

Hi Gurus,
1) Please let me know the difference between Revenue Bearing Service orders and Non-Revene bearing service orders.
2) What is the difference in settlement of both?
3) It will be helpful for me to understand if you can give examples for each.
Regards,
Sam

can you tell me the difference revenue bearing service order and non-revenue bearing service order with example.
how to handle the repair and return process in a gear business company. i m servicing the gear box which i supplied one year before to a customer. now i m returning back to my comany and do some repair, quoting the customer and charging them.
how to caputure this process in customer service module.
regards
vinoth

How to create Service Order and then Invoice    using   IW31

I have problem to create   Service Order and then Billing,
               could anyone tel me ,what is process flow.
Thanksa in Advance.

Hi Suniel,
PLease take a look at:
Re: Problem to create Service Order using   IW31 and then Invoice for that
Best regards,
demas

Associate Mantainance Plan (MM) to Service Order (and also to contract WV)

Similar Messages

Maybe you are looking for