At my wits end with bt

i have had no internet since sunday and have been experiencing horrendous customer service from bt. The problem seems to be that its a call centre and noone is willing to take responsibility for the problem. All I get told is that someone will call me back. As yet I have never received a call back, I always have to phone them and start the process over of explaining the problem to get told yet again they will call back. I dont think i have ever been so frustrated in my life. To get an engineer out will take SEVEN DAYS! This I feel is unacceptable as i was told ony 4 days yesterday and no-one is making the appointment, all they want to do is end the call.
My question is does BT have a uk based customer complaints department. I need to speak to someone and understand the exact problem and what is being done to remedy it. I am so sick of not understanding what is happening. Any advice would be greatly appreciated!!!!!!!!

you can try contacting the mods by completing the form  http://bt.custhelp.com/app/contact_email/c/4951
they will contact you in a few days.  the CS helpline is in India not UK as you have discovered
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • At my wits end with BT - can anyone help please?

    This is a long and ongoing saga and so I apologise for the long post.
    In February due to a change in job I needed to change the payment date of my DD payment. I did this online and received an email confirming the new payment date of the 28th. I stupidly assumed that was the date BT would take payment. The account is only used for Direct Debits and so money is put in there shortly before they're due. Over two weeks before the payment was due I received an unpaid DD letter from my bank. BT had attempted to take the payment early. I contacted BT and was assured my payment date was the 28th and they had no idea why payment had been attempted early. Later that day BT called to discuss the returned DD and I explained it was a BT error. A week later BT attempted to take the DD again. Once again I contacted them to be told my DD was definitely set up for the 28th and "there must be an error on the system" Later that day I received another call from BT to inform me my DD had been returned unpaid and again I explained that it was a BT error. Not trusting BT I cancelled the DD with the intention of making my payment online on the 28th. On 28th Feb before I had chance to make the payment I received a call from someone at BT who was mentioning late payment charges etc. I made it clear that any charges would be unacceptable as the error was down to BT and my payment wasn't actually late. I was asked to make payment over the phone but as it was difficult to understand each other I made it online and gave the payment reference number.
    My online balance at this point showed as zero and so I decided against setting up another DD for BT to attempt to take money as and when they pleased. Late March I received a phone call from BT telling me my DD wasn't set up and I had an outstanding balance of £57.75. I explained I'd had a zero balance but it would appear that my online balance was showing incorrectly. The person I spoke to said he could set up a new DD for this amount but as a one off it would come out on the 13th - something to do with making sure payment was made before the new bill came out and it taking X amount of time for a DD to set up. This would be a one off payment and after it had been made I'd be contacted to set up a new DD.
    On 20th April I received a call from UK based BT asking did I want to set up my new DD However to do this I would need to pay £120 over the phone. I asked why when I definitely had a zero balance, I'd received no bill and quite simply owed BT no money at that point. I was told there was a problem seeing all the data and somebody would call me back after the Easter weekend. Instead later that same day somebody else UK based phoned me asking me to set up my DD. I explained about the earlier phone call and she was confused as to why I'd been asked to pay anything as I clearly had a zero balance. I set up a new DD with her for £60 a month, payments to be made on 28th, starting 28th May. A few days after this my new bill arrived for £109.
    On 5th May my bank called me to say once again BT had attempted to take the DD early but this time they'd attempted to take £109. Once again I called BT and this time spoke to an Indian gentleman who advised me to cancel the DD with my bank while I was on the phone with him, he'd cancel it at that end and then he would set up a new one. He said letters of confirmation would be sent out to me.
    I sent an email to BT explaining all this and also saying I wasn't happy that they'd charged me £10 late payment charge on the new bill for unpaid DD. Had BT taken the payment when they should it wouldn't have been unpaid!! A gentleman phoned me back, assured me the £60 a month DD was set up for the 28th starting 28th May. He also emailed me confirmation of this.
    On 9th May I received an email saying I had a "supplementary bill" so looked at my online account to see my bill had gone up by about £5. My DD wasn't showing as set up on the online account but I decided to leave it a couple of days before contacting BT. Later that day though I received three letters. One saying my DD had been cancelled as discussed, and two others saying my DD had been set up to be paid 28th of every month starting 28th May for the amount £104!
    Before I had chance to call BT someone UK based called me to ask did I want to set up my DD as I had no payment plan set up. By this point I'd more than had enough and told her I had one email and two letters clearly saying my DD was set up and the only reason she'd be calling to ask me to do this would be if BT had cancelled the DD themselves. I refused to set up the DD yet again and she put me through to India based billing to discuss what was happening. I was told a DD wasn't set up on my account, that I couldn't set one up unless I paid my bill in full and that line restrictions are due to come into place on 29th May if the bill isn't paid in full.
    Today my BT online account shows no DD set up. However my bank shows the new DD is in fact active. I have no idea when BT will take money, or for how much. I don't know what to do, do I cancel the DD and just pay all future bills in full when they come in and in doing so be penalised by BT for not paying by DD? Or do I just leave it and hope they finally get it right? Bearing in mind I've had two letters saying they're going to take £104 and an email saying £60 I can't see that happening.
    It appears not one BT department speaks to the other, half the calls aren't logged and nobody at BT listens to the customer. I have spoken to Ofcom about this and they've advised me to give BT one more chance to sort this out and then go to the Ombudsman. I've just come across the forums and so am giving this a try to see if I can get any joy here.
    At some point during all this I spoke to somebody UK based who told me to send my bank charge letters to BT which I have done but as yet have heard nothing in return! I've lost track of how many people I've spoken to and am at my wits end with it all.
    Solved!
    Go to Solution.

    I'm even more concerned now after hearing back regarding my initial post. Apparently any cancellations or changes are showing as done by me using the self help platform on my BT account. This isn't the case. The actions carried out on certain dates listed on the email I received were all carried out by BT over the phone and not myself. I didn't even know it was possible to cancel a direct debit using the BT website. I thought it had to be cancelled at the bank and then a phone call to BT. I was logged onto my BT account while the phone calls were taking place but any action was carried out by BT and not myself. 
    BT are insisting I have no DD set up. Yet it clearly shows on my bank account that there is an active DD for BT. To confirm that, I've spoken to my bank today who have verified there is most definitely a DD set up to pay BT on the bank account. They've double checked the account number with me and it's definitely for my BT account. The bank are sending me a letter confirming it's an active DD for me to include all other details for the Ombudsman because I really feel this needs fetching to their attention. 
    To be fair to the person who has replied I have been told I can pay a small amount and set the DD up rather than pay in full or face restrictions. But despite BT's insistence that I have no DD set up my bank clearly states I have. I'm now going to have to cancel the DD that BT are sure isn't active and set it up again.
    Incidentally the monthly payments I'm to make are £45 - less than the £60 and a lot less than the £104 previously mentioned! So on one hand I will have a satisfactory conclusion but on the other I have to still cancel a "none existent" existing DD, set a new one up and am out of pocket on bank charges caused by BT trying to take payment on the wrong date. I then have to trust they'll not do the same thing again.......
    It's all like a stupid joke that's just not funny. 

  • Help with the error message that ADE is not allowed to copy a book onto my Nook. I have tried authorizing and unauthorizing many times--at wits end with this issue.

    Help with the error message that ADE is not allowed to copy a book onto my Nook. I have tried authorizing and unauthorizing many times--at wits end with this issue.

    I too am having the same problem. I have a new hard drive that was imaged from the old one and I'm trying to side load a book to my Nook Simple Touch.. I first installed ADE 4 then borrowed and downloaded a book from Overdrive. I tried a few times to delete and reauthorize both the computer and the Nook and each time I get an authorization error when I try to side load the book. I then found on the Nook forum that the Simple Touch and ADE 4 don't get along. So I uninstalled ADE 4 and installed ADE 3.
    I then followed this recommended procedure found on the forum: I deleted the Digital Editions folder from my Nook, launched ADE 3 and authorized the computer, then connected the Nook. For a few seconds, hovering the mouse over the setting icon for the Nook displayed everything on the context menu grayed out. But then it showed the context menu and I was able to display the Nook's authorization, which was the same as the computer's. Still get the same error side loading the book. Deleting and reauthorizing doesn't help.  And the Digital Editions folder is still missing from the Nook.

  • At my wits end with this horrible company

    I am beyond frustrated with the lack of service with Verizon and the way I have been treated.  I ordered a phone and tablet om-line to start new service with Verizon back in December, the following day I found a better deal elsewhere so I called to cancel the order I had placed.  I was assured by the rep on the phone that this order would be cancelled and it was, I verified with Fedex that they routed the order directly back to the warehouse and it was received and signed for at the warehouse 2 days later.  I have received bills each month since for service on this phone line that I cancelled and have called 10 times in the past 3 months and was assured time and time again that this will be "cleared" it just takes up to 3 billing cycles to clear?!  What?!  That is insanity.  Why on earth would it take 3 months of billing to reflect a cancelled line of service?  At least half of those calls I was treated absolutely horrendously by the reps who refused to give their names or allow me to speak with a manager or supervisor.  The last time I called I was assured the credit would be posted by the manager that day.  Well this is now the end of March and today I got an email from CBE collections for a bill of $622 for the equipment and months of service that I never received as my order was cancelled.  I have now tried calling CBE 5 times, the first 2 calls I was hung up on after saying hello then received a message stating to call back later on the last 3 tries.  HELP!!!!  I am at my wits end on how I can resolve this, can anyone offer any advice for how to resolve this?   I am screaming from the rooftops how awful this company is.

    Lasina,
    Thank you for the response, however I feel as though you did not read my complaint.  The phone was ordered Nov 30, 2014 and the order cancelled the following day Dec 1, 2014, the equipment was routed back to the warehouse directly from FedEx and was signed for in the Verizon warehouse in Ft. Worth, TX at 8:52 am on 12/4/2014 by a C. Champion (FedEx tracking# removed).  This is now March 31, 2015, it has been almost 4 months since the return was received and I am now in collections with Verizon for $622.54.  I have called and called and called and continue to get the runaround, different responses every time I call and assurances that it will be taken care of only to get another bill or new collection notice.  Every time I call the reps can clearly see the return was received.  Is this a scam to get money from would be customers?  Please help me resolve this.  I have in the meantime filed complaints against your company with the FCC and BBB.  I look forward to hearing from you.
    Thanks.
    >> Edited by Verizon Moderator to comply with the Verizon Wireless Terms of Service <<

  • Im at my wits end with my n93i and WLAN. Could any...

    OK i havea netgear WG121 router and recently got an n93i.
    Now I had an n95 for a few days before and that used to connect to my WLAN fine by just using the wlan wizzard. But with this N93I it gives me no end of troubles.
    First of all I kept getting incorrect wep key error (even though I was entering in the wep key that I use on my pc). PS Out of curiosity should I be using the password that my PC connects to or the admin password to the router? Both didnt work anyway.
    So found this site http://www.wepkey.com/ for converting your ASCII key to Hex. Still didnt work. Only this time it said WLAN network not found.
    So then someone said I should try setting a static ip by entering in the gateway address, subnet from my PC as well as the ip address of my phone. When this was done the web page looked to be loading but then said no gateway reply.
    I honestley dont know what to do now. It seems there are so many people with WIFI problems around but I dont see any solutions.
    Can anyone assist me?

    I'm even more concerned now after hearing back regarding my initial post. Apparently any cancellations or changes are showing as done by me using the self help platform on my BT account. This isn't the case. The actions carried out on certain dates listed on the email I received were all carried out by BT over the phone and not myself. I didn't even know it was possible to cancel a direct debit using the BT website. I thought it had to be cancelled at the bank and then a phone call to BT. I was logged onto my BT account while the phone calls were taking place but any action was carried out by BT and not myself. 
    BT are insisting I have no DD set up. Yet it clearly shows on my bank account that there is an active DD for BT. To confirm that, I've spoken to my bank today who have verified there is most definitely a DD set up to pay BT on the bank account. They've double checked the account number with me and it's definitely for my BT account. The bank are sending me a letter confirming it's an active DD for me to include all other details for the Ombudsman because I really feel this needs fetching to their attention. 
    To be fair to the person who has replied I have been told I can pay a small amount and set the DD up rather than pay in full or face restrictions. But despite BT's insistence that I have no DD set up my bank clearly states I have. I'm now going to have to cancel the DD that BT are sure isn't active and set it up again.
    Incidentally the monthly payments I'm to make are £45 - less than the £60 and a lot less than the £104 previously mentioned! So on one hand I will have a satisfactory conclusion but on the other I have to still cancel a "none existent" existing DD, set a new one up and am out of pocket on bank charges caused by BT trying to take payment on the wrong date. I then have to trust they'll not do the same thing again.......
    It's all like a stupid joke that's just not funny. 

  • At my wits end with Flash Player

    I've been fighting a prolem with installing flash player 8, 9, or 10.
    I have narrowed it down to a registry perms problem on the main local admin account and all other sub admin accounts.
    For whatever reason Win XP SP 3 and Flash Player 8, 9, 10 are the only pieces having this problem.
    Microsoft has not ben able to provide any answers, so far I've not found anything of a solution.
    Windows XP Pro
    Internet Explorer 8.x and Mozilla Firefox 3.0.1.x
    PC is less then a year old everything wored until I had to update to Flashplayer 10 from 9.
    I did some crawling through the registry and found most Shockwave Player and Flash player entries missing but no way of re-writing them to the registry via installer. I ran many manual registry fixes suggested on Adobe support to date none have been successful.
    Start Main Section - Date=22/10/2009 (Thursday)
    Time=11:56:23
    CreateDirectory: "C:\WINDOWS\system32\Macromed\Flash" (1)
    Call: 445
    Safety Check
    Call: 116
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=2, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\UserInfo.dll"
    File: wrote 4096 to "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\UserInfo.dll"
    CheckAdminPermissions Name = SHAOLiiN
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=2, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\UserInfo.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\UserInfo.dll" (overwriteflag=1)
    CheckAdminPermissions Account Type = Admin
    Jump: 148
    Call: 148
    Call: 74
    Jump: 111
    GetWindowsVersion -
    CheckSupportedPlatform  - OS=XP
    Call: 451
    CheckFPPermissions
    Call: 74
    Jump: 111
    GetWindowsVersion - XP
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=2, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\fpinstall.dll"
    File: wrote 8704 to "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\fpinstall.dll"
    ObjectExistsAndIsOwnedBySomeoneElse = 0
    Jump: 494
    End Safety Check
    Call: 512
    CallUninstallers
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=2, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: wrote 17920 to "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=2, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=2, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Call: 1285
    File: overwriteflag=1, allowskipfilesflag=0, name="C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll"
    File: skipped: "C:\DOCUME~1\SHAOLiiN\LOCALS~1\Temp\nsx19A9.tmp\NSISArray.dll" (overwriteflag=1)
    Jump: 926
    IfFileExists: file "C:\WINDOWS\system32\Macromed\Flash\UninstFl.exe" does not exist, jumping 936
    IfFileExists: file "" does not exist, jumping 944
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash6.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash6a.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash7.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash7a.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash7b.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash7c.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash7d.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash8.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash8a.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash8b.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash8c.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash8d.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash8e.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9a.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9c.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9d.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9e.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9f.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9g.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash9h.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash10.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\Flash10a.ocx"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\GetFlash.exe"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\GetFlash.exe.manifest"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\UninstFl.exe"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9a.exe"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9b.exe"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9c.exe"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9d.exe"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9e.exe"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9f.exe"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9g.exe"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9h.exe"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10.exe"
    Delete: "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10a.exe"
    End Call Uninstallers
    File: overwriteflag=4, allowskipfilesflag=2, name="Flash10c.ocx"
    File: wrote 3979680 to "C:\WINDOWS\system32\Macromed\Flash\Flash10c.ocx"
    IfFileExists: file "C:\WINDOWS\system32\Macromed\Flash\Flash10c.ocx" exists, jumping 352
    File: overwriteflag=4, allowskipfilesflag=2, name="FlashUtil10c.exe"
    File: wrote 257440 to "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10c.exe"
    End Main Section
    Section: ""
    Start Post Section
    Register Player
    Call: 1025
    If you have any suggestions or rquire more info please post.
    Thanks for your help!

    I'm even more concerned now after hearing back regarding my initial post. Apparently any cancellations or changes are showing as done by me using the self help platform on my BT account. This isn't the case. The actions carried out on certain dates listed on the email I received were all carried out by BT over the phone and not myself. I didn't even know it was possible to cancel a direct debit using the BT website. I thought it had to be cancelled at the bank and then a phone call to BT. I was logged onto my BT account while the phone calls were taking place but any action was carried out by BT and not myself. 
    BT are insisting I have no DD set up. Yet it clearly shows on my bank account that there is an active DD for BT. To confirm that, I've spoken to my bank today who have verified there is most definitely a DD set up to pay BT on the bank account. They've double checked the account number with me and it's definitely for my BT account. The bank are sending me a letter confirming it's an active DD for me to include all other details for the Ombudsman because I really feel this needs fetching to their attention. 
    To be fair to the person who has replied I have been told I can pay a small amount and set the DD up rather than pay in full or face restrictions. But despite BT's insistence that I have no DD set up my bank clearly states I have. I'm now going to have to cancel the DD that BT are sure isn't active and set it up again.
    Incidentally the monthly payments I'm to make are £45 - less than the £60 and a lot less than the £104 previously mentioned! So on one hand I will have a satisfactory conclusion but on the other I have to still cancel a "none existent" existing DD, set a new one up and am out of pocket on bank charges caused by BT trying to take payment on the wrong date. I then have to trust they'll not do the same thing again.......
    It's all like a stupid joke that's just not funny. 

  • At my wits end with BT support! 0.05kbps speed!

    After hours on the phone to the so called support in india i would like to know how i can get out of my 12 month contract and go back to my old provider as i never have these issuse with them.
    Basically for the first 4 weeks speed was great, a constant 15Mb but the passed 3 weeks has been a nightmare, speed drops down to 0.05 ? sometime for an hour or 2, sometimes all day. BT support insist its a problem my end, i insist its not. i do speed tests on 3 or 4 devices both wired and wireless and get the same result. Support say have had a good 16mb coming into the hub4 since day one with no drop outs so i ask why does my connection drop so low, i get the same answer " we can connect you to our tech team but you will be charged" I have been using computers for 20 years and the internet since 1995 so im not stupid,  there no pattern to the time it drops either.
    I have had no issuse with my old service so why do i get them now, nothing has changed my end, all devices are the same.
    Anyone else been experienceing this? or have any tips

    Run btspeedtester and post results
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • At my wits end with my Stratosphere

    I've had it!  I have literally spent hours trying to remedy the problems I'm having with my phone.  I'm having the same problems that others have discussed since the "update".  I've done all the suggested things, including the hard reset, to no avail.  I went into a Verizon store and talked to a sales guy (the tech wasn't there).  He's the one who encouraged me to do the hard reset.  (That seems to be the cure-all for anything that goes wrong with a phone.) I don't think he knows any more than I do about fixing phone problems.  Also, he acted as if he didn't know anything about the "update" and the problems it has caused.  I can't believe this, judging by the complaints that I've seen on this site.
    Anyway, the bottom line is that I'm sick and tired of messing with this phone.  I'm not a technician and not knowledgeable enough to know how to fix these problems.  Also, I'm too old to have to use my time trying to fix something that might not be fixable and that shouldn't have to be fixed in the first place.
    Right at this moment, I'd have to say that my attention has been on trying to use the USB to transfer some photos and music in my computer  to my SD card in the phone.  I've tried using the USB cord. And, I took the SD card out of the phone and tried connecting it via a USB adapter.  However, I can't get the computer (Windows 7) to accept/recognize the phone or the phone to accept/recognize the computer.
    So, now, what do I  do?  Should I keep messing around with this and hope that I can fix it?  Should I take the phone back to Verizon and insist that they replace it?  If I keep trying to fix the phone myself, what do I need to do to get the USB problem resolved?
    I'd appreciate your feedback.
    Thank you.
    Chris   

    Keep your wits Chris. We must not let this technology be our masters! One point before we get going, I'd have to defend the recommendation that following any major software update, even if it might result in some data loss, it's a good thing to do a factory data reset.
    You might also want to run 1Tap Cache Cleaner (and clean caches and history) and Advanced Task Manager Free (and move any applications still in phone memory to the microSD card. Low memory conditions can always result in flakies that are often resolved by clearing some up. Also, a periodic, perhaps every 2nd or 3rd day rebooting the phone is a good thing to do.
    Now then, never ever take your microSD card out of the phone to transfer content. These small cards and their connectors, even the USB readers you might use on a PC are simply not designed for many insert/remove cycles. Instead, use either the USB cable to drag and drop content, or use WiFi (SwiFTP from the market installed on the phone, and FileZilla installed on the PC). If you can't get the phone recognized with the USB cable, then if you have a WiFi router, using those programs is a very good alternate solution.
    I have an idea about your phone not being recognized by the PC.
    First download the USB driver for the phone onto the PC. It can be found here:
    http://www.samsung.com/us/support/owners/product/SCH-I405LKAVZW
    Now I would completely reboot the PC (and without the phone plugged into it with the cable).
    On your phone, verify it is set to establish a USB connection when attached to the PC.
    The manual for your phone is here:
    http://downloadcenter.samsung.com/content/UM/201111/20111108051117412/Verizon_Wireless_I405_Stratosphere_English_User_Manual.pdf
    Reference pg 90: looks like you want to go to Menu, Settings, USB Settings, USB Mode, Mass Storage Mode. Another page to look at is 133.
    Now connect your phone. Do you get a USB icon in the notification tray at the top of the phone's screen? If so, you may wish to use your explorer to see the new drive created. On that drive, create a directory: Photos, and another Music. Copy and paste the files from your PC to these directories. If you have any Videos, create a directory called Videos. If any Ringtones, Alarms or Notifications files, create those sub-directories and move the content there.
    Now power cycle your phone. This will allow the internal Media Scanner process to find the content you placed on your phone. You should now be able to use the Gallery to look at the photos. You should be able to use the default music player to find your music, but I highly recommend you download MixZing Basic as an alternative.
    See how far you get with those suggestions.
    Hope it helps.

  • At my wits end with Bt usage monitor

    I keep getting emails stating I have gone over my broadband usage stating I'm using 100+gb in a month.
    I know this is not the case as I have been logging into my homehub which tells a different story. It has been connected solid for 15 days and I have used around 5gb which is in line with what I expect for my usage.
    I rang the tech help and they said I have used around 20gb around 20 days into the month but this has not been amended or corrected.
    I have noticed since I have cancelled youview IP channels my usage has dropped dramatically and suspect this is e cause of massive usage.
    Am I likely to get a missive bill at the end of the month it's making me worried.

    A1944 wrote:
    vofsanity2 wrote:
    A1944: Can you confirm that the HH 3 A resets randomly without reconnecting ?.  HH 4 A resets the value of data up or down independantly  to 0 when the value reaches 4.3 GB  consistently.  Nobody in the community appears to have measured what value the 3 A resets at and just say around 5 GB or as you have indicated randomly.  
    When I say randomly, I am including those (rare) occasions when a reconnection does takes place.  Without reconnection it does seem to be around 5GB.  Without reading it every few minutes it is difficult to be certain of an exact figure but I do have a record of a reading of 5.7 on 4 Jan which surprised me.
    It is worth repeating that there is no correlation between the start of the month (when BT charging resets) and any reset to zero of the Home Hub.  Consequently, on the 1st of the month the hub may read anything between 0 and about 5GB. For example, my hub was 4.7 at 0815 on 31st Dec but by 1530 was showing 0.6.  The following morning (1st Jan) at 0930 it was already up to 1.2.
    A1944,
    Thank you for the update. 
    I agree that it is difficult getting the exact reset figure. I only got the 4.3 GB figure by spotting when it was close to that figure and then downloading a reasonable large file and regularly tapping refresh on the Home Hub  Internet Connection screen. It saves hanging around waiting for it to reset. 

  • At my wits end with broadband support

    Last week my connection dropped out - BTHomehub2, broadband light goes orange and appears to like it, as it stays that way for an hour and after a restart & reset.  Despite it being 10.30pm i'm pretty reliant on my connection, so i call up the support line and a young woman answers the phone and it doesn't bode well early on.  Part way through explaining my situation she started sighing, so i apologised if i was boring her, but she reluctantly agreed to test my line, can i have your details etc.  At this point she vanished for ages, so i spent that time submitting a fault report on the website.  After a while she came back and started telling me how a fault had been detected and that it would be back on soon.  Great - how soon?  Up to 24 hours... well, inconvenient but if that's the best guess you can give i suppose that's all i can go on.
    Early the next morning i notice the fault report has been "resolved" on the website.  Erm... nope, it hasn't, the broadband light is still full on orange like a pelican crossing beacon, attention whore that it is.  So, ring them up again and explain my concern - that if it shows as resolved then perhaps it will be overlooked.  I was assured that someone from 2nd line support would be in touch.  He called about nine, introduced himself as Pradesh from 2nd line support and that the fault was with the exchange, who had been informed and someone would be in touch if there is news.
    The next time i spoke to the support line, within a few minutes of getting through i feel like i've done something naughty at school, with the lass on the other end just talking, relentlessly, until i managed to refer her to the previous conversation i had with her colleague that morning, suggesting she should check the log and read up on my fault, but she denied there was any record of a call earlier.  The conversation progressed, and then she read a quote from me, from the call earlier in the day!  I asked her if that was a super power or if she had been mistaken and had found the call record - she then got very agitated, told me i was being rude and if i swore again she would hang up - i had certainly said nothing obscene - so i challenged her attitude and asked to speak to someone else, perhaps a supervisor, but we all know that there's never a manager on shift, there are no supervisors and they are unable to put you through to anyone else - like these call centres are run by anarchic mercenaries, no leaders, and no contact with the outside world - who are you hiring, BT?  The cast from Mad Max??
    At some point she hung up on me.
    Last of all, i spoke to a chap named Angurag, who was super-sympathetic, and super-pleased to be given the opportunity to help me out (No-one should be that enthusiastic about dealing with a broken broadband connection.  It's wholly un-natural), and was super-polite, but ultimately just apologised a lot and told me someone would be in touch.
    No-one was.
    About 36 hours after it went out, the connection returned but, since that day, it's been dreadfully slow.  I've given it a couple of days as i understand the weather has caused problems at a local exchange (as reported by a different ISP's exchange fault tracker - BT, why don't you have one of them?) but it's gone on too long, so i called this evening and was told that the connection appears fine from their end so an engineer would contact me...
    four days from now.  I told him forget it, i'll just hope the internet gremlins sort it out as i am, literally, done with talking to a helpdesk that provides no help and involves four separate departments to even report a fault to the engineers (1st line -> 2nd line -> wholesale -> engineer, which is then reversed to inform the customer even what the problem is - that's simply retardedly long winded).
    I've been a customer for some time, i've endured some real junk from BT but i've stuck with it.  Think i'm as close tonight to leaving and risking my connection with Virgin as i have ever been.  I pay far too much for this.
    Please don't take me up as a moaner, i'm a very low temperature guy 99.9% of the time, i'm just at the end of the ol' rope with regards to ever speaking to someone at BT who has a clue ever again.
    Solved!
    Go to Solution.

    Thanks for the reply, little confused though, not entirely sure how it helps my situation.  My main concern is that i am still entirely in the dark as to what the problem with my connection is, and i have nowhere to turn to obtain information or help of any kind.  The fault they detected is at the exchange, but it's not at the exchange, and there isn't a fault, but someone will call me back inside an hour, four days from now, or never, as long as no-one imagines me swearing at them.  Madness, i tell thee.
    I am, again, sitting in the queue on the phone, hoping beyond hope that this time i will stumble across one of the few really useful and helpful members of staff (very often a Geordie i notice), as faults in the past that have had the helpline lead me on a wild goose chase have been resolved in seconds when i find that right person.
    Instead, it appears that BT have outsourced their support line to Mordor or somewhere, and the modus operandi is to make stuff up, lie through their teeth, pass the buck - basically anything to get me off the line as soon as is possible, regardless of the service.
    Can't even get the btw speedtest page to load now, times out.  Pigeons would be more effective a means of communication.  Now i'm wondering if they're expensive to keep, what sort of union they have etc.

  • At my wits end with BT Support regarding line spee...

    I've had Infinity for about a month now. Installation went smoothly, my ping is great but I'm only getting 15mbit down and 5mbit up. I was getting 10mbit out of a possible 20mbit with my previous provider(Sky). My logic tells me that given I was seeing 50% of the possible max from Sky, I should be seeing at least 20mbit from Infinity.
    Having spoken to BT about the issue, I was assured I should be seeing 25-30mbit and there is an issue with the line which needs investigating. 
    I've now had 4 engineer visits cancelled. 3 I'm told were cancelled "automatically" and the fourth was cancelled as my line is "operating within acceptable limits". After two failed visits I managed to get my case transferred to the UK teams after sending a mail to Ian Livingstone (BT Cheif Exec), however they do not seem to be getting anywhere with open reach.   
    For the first 3 cancelled visits I was only informed after calling BT myself. The fourth visit(booked for 8am-1pm today) was cancelled last night at 8.30pm and I was informed this morning at 9.30 by a guy from the UK.
    I'm not sure what else I can do other than cancel the service. I've wasted nearly 24hrs of my time sitting on hold and sitting at home waiting for an engineer.  
    From my point of view I'm paying 3 times more than what I was with Sky for a 50% uplift in speed while I'm being told by BT that my line should be 60% faster than it is.
    Can anyone explain to me how the line speed is set? I know with  ADSL that Sky could adjust my line speed up at their end until the line became unstable, the sweet spot with ADSL was 10mbit. Does it not work the same with VDSL?
    Thanks
    Sam 

    Thanks for moving the post
    Test results - slower than normal... 
    FAQ
    Test1 comprises of two tests
    1. Best Effort Test: -provides background information.
    Download Speed
    6500 Kbps
    0 Kbps
    14872 Kbps
    Max Achievable Speed
    > Download speedachieved during the test was - 6500 Kbps
     For your connection, the acceptable range of speedsis 12000-14872 Kbps .
     Additional Information:
     IP Profile for your line is -14872 Kbps
    2. Upstream Test: -provides background information.
    Upload Speed
    5353 Kbps
    0 Kbps
    10000 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 5353 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 10000 Kbps
    This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
    If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
    Please visit FAQ section if you are unable To understand the test results.

  • At My Wits End With Photoshop, Wacom Cintiq and Windows 8

    My issue, when I attempt to draw with my Cintiq I have no pressure sensitivity when I make slow strokes (like im drawing with the mouse) but when I make faster strokes low and behold I have pressure sensitivity.
    Ive tried everything I could think of and searched of. Messing with the pen and touch options (Which I would love to delete permenantly!) and even going into the device manager and running services..
    I need help and something fierce as Im ready to just give up on this venture entirely and go back to drawing with sticks and dirt
    An example:

    Welcome to this customer to customer forum.
    To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
    When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
    Speed and disconnections
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Does Apple ever actually do anything to improve re: user complaints? Wits end with Macbook Pro 15" wifi dropping constantly.

    I bought a 15" Macbook Pro nearing a year ago and I've regretted it since about after a week of owning it. It's on 5.1.7
    The wifi is terrible. Drops out daily. When it does, it usually takes at least a good 5 minutes and moving it to another position for it to work again. Sometimes longer. Often it'll do it back to back all night. I wish I could leave it most of the time, but I bought it to use when I wish and to work on. I also have to be about 20 meters or closer to the router to even have a chance at a connection. This is not the case with the Windows laptop in the same house. I can no longer use a laptop at my desk because it is too far away (about 5 metres further than the area it sometimes works)!
    Moved the router. Done all that nonsense. Still crap.
    It also struggles when I have as little as both Illustator, Photoshop and Safari open. Literally going insane with it.
    I am constantly looking up ways to fix it. This forum pops up on every search. What I don't understand is, SO many people have the same problem yet there seems to be no real solution. Does Apple ever answer? This forum seems to be pages and pages of the same problem with the same amount of 'help' from other members that in many cases either you have to be techy to understand what they are even talking about or they've tried it all and are left with the same problem anyway. Square 1.
    - It should be noted that the inner workings of tech bores me to no end. I already know too much about it but I'm just not interested. If I was, I'd have went to uni and studied it. I just want something that I bought to function properly. Why hasn't there been a hardware update if this is a known hardware issue? etc etc etc

    You have tried a different router or access point, correct?
    You have updated the firmware on the router, correct?
    You have tried different wireless security protocols on the router, correct?
    You have taken it a Genius Bar, correct?
    You have started from scratch and reinstalled a fresh system, correct?
    What troubleshooting have you done besides move the router.
    Does Apple ever answer?
    No.  These are user to user forums

  • At wits end with school iPads

    I am trying to include all relevant information:
    We have about 50 ipads in our school set up in the following way:
    They are iPad 3s
    All are supervised with Configurator
    We have five loaner iPad 2s available in case of breakage.
    What we do is if a student drops the iPad and breaks the screen, we make a back up of the device in the Configurator, restore that backup to an iPad 2 and give them that to use while Apple repairs the broken device.
    Apple typically replaces the device so we receive a new (probably refurb) iPad 3. We then retrieve the loaner 2, back up that device into the Configurator and then restore that newest backup to the newly arrived iPad 3 and return it to the student.
    We have just received a replacement iPad from Apple, backed up the 2 in Configurator and every time we try to restore the backup onto the new 3 we are getting a Backup Failed message. The OS is up to date on both devices. Both devices are/have always been supervised by the same machine.
    When that failed, we closed the Configurator plugged the loaner 2 in and opened up iTunes. We then backed up the loaner, disconnected it, plugged in the new 3 and chose Restore from Backup. It prompted us for a password which we did not set, nor do we have.
    After hours of searching online, including these forums, we have tried every possible suggestion (student apple ID in various configurations, 0000, 1234, the device lock password, old passwords, etc)  with regard to the password to get this backup working. Our classes end for winter tomorrow and the student needs their device for schoolwork over the break.
    Is there any suggestion out there on what we should do? We've reset/wiped the iPad to factory and done the process all over again including re-backing up the 2 and starteding from scratch, and so much more in various combinations and nothing works. Someone suggested in a thread here something about the iPad not re-powering up or something during the restore but we are not getting to that stage at all. We hit Restore from xyz backup and the cirlcle moves but the iPad does not go into any sort of recovery/restore mode, it just stays at the regular iPad desktop and we eventually get a yellow triangle in the Configurator and Restore Failed.
    This is becoming an issue that may break our desire to provide iPads to our elementary students next year. We had planned on doing that but we have a tech wasting a lot of time on a single iPad. I shudder to think what will happen if we have multiple drop events and are unable to reliably get the replacement devices up and running in a timely way.
    Thanks for any suggestions.

    There is further information. I disconnected the cable from my modem to airport and directly connected from cable modem to computer via ethernet. My IP address changed from 10.0.1.3 to 24.17.29.43. My airport is off. My speed intially increased to 5000 kbps, but then it dropped off again to 1900 kbps
    what gives?

  • At my wits end with Verizon ...

    My iPhone came two days ago. When I tried to activate it, I got the message that it couldn't be activated and to call the carrier. I called them, they put me through to tech support, which then put me through to sales.
    Bottom line, they say they can find NO record of my purchase. I have the receipt from buying it online from Verizon.
    I'm headed off to the Verizon store tonight to basically tell them they either a) get the phone working within 10 minutes or b) refund my money.

    but there is no question VZW's coverage is far superior.
    In your particular area and namely while in your office, but not everywhere.
    I had the very same problem with Verizon as you describe with your co-workers and AT&T while in the office. While at home sitting on one end of my couch - every single call was dropped. Move to the other end of the couch, and dropped calls were decreased but still significant. The only way I could somewhat ensure not having a dropped call with Verizon was to step outside in my front or back yard. Their old advertising slogan - "can you hear me now?" certainly applied since I was saying this with way too many calls even when I had good reception. The same at my office at the time. Had to step outside with every call saying "can you hear me know?" after stepping outside. Switched to AT&T and no such problem while at home and while in my office, and at some other places I frequented most.
    Verizon's coverage was not far superior where I lived and the places I frequented most at the time. This is relative.

  • At my wits end with this! HELP!

    Sorry folks if this is more of the same and a little long winded.
    I transferred from O2 to BT due to O2 BB being taken over by Sky.  I opted for BT line and Infinity as I stream movies and all the usual that comes with the internet these days.
    So the engineer was booked for May 7th and he duly arrived and installed Infinity.  All was well with great speed at around 37mbps.  This would be great for all my needs.  I have a number of wireless music streamers around the house and it would be great to have them all up and running again. Then this happens:
    15th May -
    07.30
    No access
    17th May
    19:00
    Slow connection
    19th May
    10:30
    Slow Connection
    20th May
    15:50
    0.05DL/No net access
    21st May
    07:30
    No Net access
    21st May
    07:50
    11DL
    27th May
    20:25
    No net access
    9th June
    23:45
    No net access/0.02DL
    10th June
    07:45
    No net access
    10th June
    19:45
    No net access
    11th June
    22:00
    0.09DL
    12th June
    22:35-23:45
    No net access (6 resets)
    15th June
    15:15
    0.05DL
    18th June
    21:15
    0DL
    19th June
    17:15
    No net access
    22nd June
    01:00am
    No net access
    23rd June
    10:45
    No net access
    25th June
    18:40
    No net access
    28th June
    08:10
    0.02DL
    28th June
    17:00
    0.02DL
    28th June
    22:50
    1.17DL
    29th June
    19:57
    0.59DL
    29th June
    21:01
    0.59DL
    29th June
    22:50
    No net access
    29th June
    23:00
    0.38DL
    29th June
    23:10
    1.5DL
    30th June
    09:25
    No access
    30th June
    17:30
    0.01DL
    30th June
    23:45
    0.59DL
    1st July
    16:30
    0.64DL
    2nd July
    08:32
    No net access
    2nd July
    08:42
    No access
    I am now on my third HH3.  I have called customer services many times and whilst they are sympathetic they say I have to take it up with Technical.  I have called technical countless times and am fed up with the constant options of:
    Reset your HH3
    Reset your HH3 then reset your openreach box.
    Reset your openreach box then your HH3.
    Reset your PC
    Try your connection wired.
    Unscrew your line socket and plug in a microfilter!
    I take exception to being told that it is a known fact that wireless will get weaker the further away you are from the hub, however, when I was with O2 I was able to use my tablet, phone and laptop at the bottom of my garden which is 15-20 metres away from the house let alone the hub.
    I am beyond frustration with this situation!  I would appreciate any help at all.  When it works I get great speeds, my wireless network of music streamers, xbox, TV etc all work perfectly.  The problem is the whole thing collapses far too regularly.
    As mentioned before I have made countless calls to customer care and they just tell me that BT has the best network in the UK with the best wireless hub fit for the job.
    Oh and whilst I am at it I am still waiting for my M&S voucher.  I’ve made a few calls about that too and no one seems to even know what I am talking about!
    Any help would be greatly appreciated!
    Steve

    The reason for the suggestion is to be able to pinpoint exactly what the problem is. Without that 2nd opinion of the other router then it's just guesswork.
    What you have to do is set the wireless channel to a fixed one - 1, 6, or 11 and see which one of those three works best.
    Next you should consider setting your ip addresses to static instead of using DHCP.
    If you found this post helpful, please click on the star on the left
    If not, I'll try again

Maybe you are looking for