AT&T and Lumia Amber Update DELAYS and delivery ti...

Question

1) AT&T customers who are also Lumia owners now know that AT&T missed the Nokia deadline for all Lumia phones receiving the Amber update by 9/30/2013.
2) Here is an AT&T Facebook session I had with Nicole L. yesterday. You will note their (AT&T's) best answer is we affirmatively will receive the update in a few weeks:
My post - "AT&T Decision Makers (particularly in AT&T Mobility),
Several hours ago we passed 9/30/2013. Over a month ago the Nokia Corporation published a statement (see http://conversations.nokia.com/2013/08/30/lumia-am​ber-your-questions-answered/ ) that Amber updates would roll-out world-wide by 9/30/2013.
Along the past month, queries to customer care reps and social media "managers" about the release date of Amber (and GDR2) were routinely met with condescending replies that we're (AT&T) working as quickly as possible, please be patient, stay tuned, updates can be challenging to implement properly, and so on.
Now, several thousand Lumia owners who are AT&T customers are left to ask two questions. The first requires only an affirmative or negative response, the second an actual calendar date.
1) Are Nokia Lumia owners who are AT&T customers going to receive via OTA the Amber (Pr2) and GDR2 updates?
2) If #1 is answered in the affirmative, then what exactly is the AT&T deadline for OTA availability? If answered in the negative, exactly why are your customers not going to receive a manufacturer certified equipment update?
Thank you for your prompt and concise reply."
AT&T's reply: "AT&T Affirmative, Michael. Our best answer is a few weeks. It's been a long road, but I hope you'll be happy with the update when it gets to your device. Thanks for your patience! - Nicole L. "
In a conversation I had with AT&T Customer Care rep "LaTonya", she was unable to confirm a timeframe. I made mention of the fact that when Apple sneezes AT&T gets a cold; however when Nokia speaks AT&T yawns. LaTonya enjoyed my observation.
Is there a way to press Nokia USA corporate into advocacy on our behalf?
Thanks!

Answer 1

Actually what it said was:
With Lumia Amber we expect to have the update arriving in all Lumia Windows Phone 8 phones by the end of September. Be patient – it’s coming!
So there is no deadline like you claim and Nokia would never make such claims. That said, you bought an ATT device made by Nokia and as such ATT is the company ultimately responsible for this. It is up to them to approve the update and allow it to be made available to their product(range).
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