AT&T customer service says to use another browser?
We have a Mac (Macbook Pro MAC OS X 10.5.6) and a PC at home with a high speed connection. My Mac is the only one with connectivity issues - but have no connectivity issues when I take the laptop to other locations. Same problem with both ethernet and airport. Diagnostics show it is connected and no problems.
Webpages are slow to load and often never complete loading without refreshing the page. This happens 9 out of 10 times - have to refresh to complete.
AT&T says it is Safari - that I should download and use Firefox or Internet Explorer.
Does anyone have any comments about this? Feedback...please! Thank you!
Message was edited by: KFeickert
KF - Listen to Starman and don't give-up
AT&T and all the rest always have and likely always will be totally under-skilled and ill-equipped to walk a customer thru most connection issues. I think Earthlink was the only exception, way back in the day before they were bought-up, they could deal with all kinds of tech issues. AT&T telling you to use a different browser is just their way of saying "I'm clueless and if I can get you to buy off on the bs I'm telling you I can get to the next call."
Hang in there, sorry you wasted your time with a dork customer service rep. Your Mac and Safari will work at home, at work, anywhere in the world. Food for thought, if you want to explore using different browsers by all means go ahead - I actually use 2 browsers on my laptop, Safari and Firefox. Explore and decide which you like best, or use both - Just never let a customer service drone at AT&T tell you how to work. Cheers!
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