AT&T just "helped"me and wiped my phone. how do I get my apps back?
Really two questions here: what happened to my phone, and how do I get my apps back.'
1. yesterday, my phone started showing the "connect to itunes" and emergency call only screen. I saw some advice in the forums about connecting it to a computer, but had never done so, so didn't think it applied to me. What caused this to happen??
2. I called AT&T, who had me download itunes on my work computer (can't get up the stairs to home computer after knee surgery, specifically asked if this would damage anything on my phone and was told no. after downloading latest itunes and connecting to this computer, all my apps, photos, contacts, everything is gone. Is there anything I can do to get that stuff back? Kids' 8th bday phontos on there...
TIa,
CDMOM
1. yesterday, my phone started showing the "connect to itunes" and emergency call only screen. I saw some advice in the forums about connecting it to a computer, but had never done so, so didn't think it applied to me. What caused this to happen??
Not sure what happened but whatever happened was a major problem if the only option was connecting your iPhone to iTunes which requires restoring your iPhone with iTunes.
2. I called AT&T, who had me download itunes on my work computer (can't get up the stairs to home computer after knee surgery, specifically asked if this would damage anything on my phone and was told no. after downloading latest itunes and connecting to this computer, all my apps, photos, contacts, everything is gone. Is there anything I can do to get that stuff back? Kids' 8th bday phontos on there...
AT&T handles problems with their network, which the problem with your iPhone had nothing to do with. It would have been better to call AppleCare for this instead.
In regards to iTunes content, an iPhone can be synced or manually managed with an iTunes library on a single computer only, and photos can be transferred to an iPhone from a single computer only.
When transferring iTunes content and photos from another computer, all iTunes content and photos transferred from a different computer will be erased from the iPhone first with a warning message provided indicating this will occur - the first warning message provided is your iPhone has been synced with an iTunes library on a different computer.
An exception to the warning message provided would be if restoring an iPhone with iTunes is required, which apparently was the case in your situation. Restoring an iPhone with iTunes completely erases the iPhone first followed by the firmware being re-installed. If this is done with the computer you normally sync your iPhone with, you have the option to restore your iPhone from your iPhone's backup which must be followed by a sync to re-transfer your selected iTunes content and any photos from your computer to your iPhone. None of this data is available with the computer used to restore your iPhone.
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